We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Viva Air (Peru)


286 reviews
Headquarters: Jorge Chavez Intl Airport, Lima Peru 011 51 1 7050107 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

286 Reviews from our TripAdvisor Community

Write a Review

286 reviews from our community

Filter reviews by popular destinations:
All reviews Lima Cusco Bogota Arequipa Iquitos Piura Medellin Cartagena Tarapoto San Andres Island Santa Marta Talara Pereira
Traveller rating
Cabin
  • (135)
  • (0)
  • (0)
  • (0)
Route
  • (123)
  • (10)
  • (2)
  • (0)
  • (0)
  • More
Language
  • More
Showing 135: English reviews
Mannheim, Germany
Level 1 Contributor
1 review
Reviewed yesterday
NEW
via mobile

What should i say... just horrible! No service, hidden charges, no proper confirmation might be ok for a low cost airline. But selling a, one way flight to San Andres and declining you at check in because a return flight is mendatory is simply a no-go! No later flight offered and no money back of course.

Date of travel: February 2019
Domestic Economy Bogota - San Andres Island
Helpful?
Thank michi440
London, United Kingdom
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

We booked this flight by a platforme (Go yo Gate) that we used before ( without any issue) The price of the flight was just a little cheaper than Latam or Peruvian Airline (about 10 dollars) When we arrived for the check-in the company has charged 108 soles (30 dollars), just because we didn't do the check-in online and then...

Date of travel: February 2019
More 
Domestic Economy Cusco - Lima

Helpful?
Thank COYOTTE89
Level 2 Contributor
6 reviews
Reviewed 1 week ago via mobile

Cheap flight are always attractive however you have to consider that if you choose this company, you will pay more for any stupid thing will happen. The staff is really unhelpful even when you try to find an alternative solution. Do not pay more for extra services as you might not get them!

Date of travel: January 2019
Domestic Economy Iquitos - Lima
Helpful?
Thank Alepuj
Berlin, Germany
2 reviews
Reviewed 1 week ago via mobile

We actually had two incidents with this most awful airline. The first one was when we flew in from Mexico City to Lima. Our next flight should be going to Cusco. We planned everything out. Our flight from Mexico City should arrive in Lima at about 15:00 and the flight from Lima to Cusco should be departure at 18:00. Works...

Date of travel: February 2019
More 
South America Economy Lima - Bogota

Helpful?
Thank Markus B
Prague, Czech Republic
Level 2 Contributor
5 reviews
Reviewed 1 week ago

The staff was friendly and nice. However, the company policies took the whole Wizz/Ryanair into a different level. First they charge you 28USD for a luggage, which was unfortunately already normalised by Wizz and Ryan Airs. But then they will charge you additional 15USD to check that luggage in. Furthermore, they have made almost everyone to measure their hand luggage,...

Date of travel: February 2019
More 
Domestic Economy Lima - Piura

Helpful?
Thank JurajAkerueh
Copenhagen, Denmark
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

They will charge you for anything they Can at overprice. If you dont print the boardingpas yourself they Will charge you a huge amount in the airport. As Well if you Think handluggage means normal handluggage. You are only alowed one mini bag. But mostly tourist..! 100 dollar for 2 handluggage extra!

Date of travel: February 2019
Domestic Economy Cusco - Lima
Helpful?
Thank theworldisyours365
Bogota, Colombia
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 1 week ago via mobile

Like so many others they screw us with the check in the last minute change of flight which got us to our destination 2 1/2 hours early and then we had to wait 1 hour for our bags to get off the plane. I wish there was a 0 rating for this rating.

Date of travel: February 2019
Domestic Economy Lima - Cusco
Helpful?
Thank andrewdO9908MT
London, United Kingdom
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Absolutely horrible airline. They don’t let you have an electronic boarding pass, if you don’t print it, they will charge usd $13, unreasonable carry-on luggage requirements, literally only allowed a small bagpack. A small roller carry on luggage will be charged for being too tall (which would be absolutely acceptable as a carry-on luggage in any other reasonable airline). I...

Date of travel: February 2019
More 
Domestic Economy Cusco - Lima

Helpful?
Thank Aman G
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Their website might make sense to Spanish speakers, but the translation to English it horrible. After combing through their site to get information about a flight change, I finally found their policy: changes allowed within two hours of flying if you pay a fee and difference in fair. What they don't tell you is that if you log in to...

Date of travel: January 2019
More 
Domestic Economy Cusco - Lima

Helpful?
Thank benjaminjnorton
2 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

The airline has cancelled the flight back to Lima with the sky clear and every other airline flying out. And now I’m having to share a room with this stranger because that was the only room left. He keeps asking me really weird questions about my feet. I put a picture of him for reference yeah I know creepy creep...

Date of travel: January 2019
More 
Domestic Economy Cusco - Lima

Helpful?
3 Thank JohnnyBoy_1919
See travel tips for airlines
“Avoid if you can”
JurajAkerueh, 9 Feb 2019 | Read review
“Don't book with them, they are shysters and shouldn't have a licence to operate until they change their policies.....”
JulianW3, 28 Jan 2019 | Read review
“Don't do it”
I5303BNkyleh, 20 Jan 2019 | Read review
“Be ready to pay or plan ahead: check-in 1 day before the flight, print your tickets and make sure your luggage fits the cabin.”
ArzeB, 23 Dec 2018 | Read review
“Make very sure what you're getting for the money you are paying.”
LonelyTravellerA1, 18 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Viva Air (Peru)
Viva Air (VV) is a low cost airline operating within Peru. The airline is the Peruvian branch of Viva Air (VH) of Colombia. Flight operations are performed with Airbus A320-200 aircraft configured with 180 standard seats. A note of interest is that the airline commenced service in 2012 and is the result of the founder's Stanford University degree project.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

36 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (36)
Viewed
Our fleet (3)
Viewed
Airport (4)
Viewed
View from Window (4)
Viewed
Other (25)