We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

Viva Air (Peru)

Headquarters: Jorge Chavez Intl Airport, Lima Peru
Overview
1.5963 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Viva Air (Peru)
Headquarters: Jorge Chavez Intl Airport, Lima Peru

Airline Summary

Viva Air (VV) is a low cost airline operating within Peru. The airline is the Peruvian branch of Viva Air (VH) of Colombia. Flight operations are performed with Airbus A320-200 aircraft configured with 180 standard seats. A note of interest is that the airline commenced service in 2012 and is the result of the founder's Stanford University degree project.
Read more
963Reviews
110Photos
83Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 42
  • 59
  • 39
  • 55
  • 768
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Asya M wrote a review Mar 2023
4 contributions
Lima - Cusco
Domestic
Economy
We have been trying to get a refund for out cancelled flight since FEBRUARY. It is now nearly April and still nothing. It takes ages to get a response and every time they are "processing". It is completely unacceptable to take money from customers and not refund them for months. Who is held accountable? This is ridiculous and an absolute embarrassment of an airline.
Read more
Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Peter H wrote a review Feb 2023
Kent, United Kingdom10 contributions
Cusco - Lima
Domestic
Economy
6 flight changed and they won’t give me a refund, despite qualifying but to wee own rules Company doesn’t care, there people do not care, and they send patronising emails saying ‘chill out’ every time you make contact Worst airline in the world !
Read more
Date of travel: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
IVONNE H wrote a review Jan 2023
4 contributions
Lima - Cusco
Domestic
Economy
I had to reservations I was not able to pay for luggage online then they charged $216 for the luggage they sit me down away from my daughter even after I requested for us to be together the plain was almost empty and then they wanted me to buy the sit next to my daughter even though it was the same class. I can’t believe how we both have empty sits next to each other but they wanted to charge to sit us together if you have children don’t go on this airline
Read more
Date of travel: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
VB wrote a review Jan 2023
2 contributions
Lima - Medellin
South America
Economy
No troubles with the airline, todo bien, BUT: they asked for a ticket out of colombia, without we couldnt enter the plane. I dont know if it is just the airline or colombian law. The workaround (if you dont have a returnticket) is to reserve a ticket with Copa Airlines and cancel it within 24 hours . You dont pay anything then. Just be cautious with the baggageplan you bought . We didnt need to have the ticket printed out… Would definitely fly with viva again :-)
Read more
Date of travel: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
martin c wrote a review Jan 2023
2 contributions
Lima - Cusco
Domestic
Economy
AWFUL, trying to get a refund is impossible, they will not refund to the card i used without me giving them lots of other information. Tried that and after 7 attempts they still say they haven't recieved the proper information.
Read more
Date of travel: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
Cusco 3
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
senorheath wrote a tip Nov 2022
"I paid for a checked bag, and was put in the first boarding group."
avatar-image
Johns wrote a tip Oct 2022
"Don't fly viva. If you have to, give them as little money as possible - triple check everything or they will charge you."
avatar-image
Joan Wang wrote a tip Feb 2022
"Avoid if possible"
avatar-image
Irfan wrote a tip Jan 2022
"Checkin online otherwise you will be charged $16 a person."
avatar-image
Travelmo23 wrote a tip Nov 2021
"I advise you to be well prepared or stay away. Make screenshots of everything."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Viva Air Peru

Search flights

ReturnOne-WayMulti-city