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21 reviews
Headquarters: Phoenix House, Wilson Airport, Nairobi 100 Kenya 011 254 20 6690000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21 Reviews from our TripAdvisor Community

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21 reviews from our community

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All reviews Nairobi Masai Mara National Reserve Amboseli Eco-system Samburu National Reserve Ukunda Zanzibar Island Kilimanjaro National Park Nanyuki Town
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Showing 18: English reviews
Level 6 Contributor
146 reviews
39 helpful votes
Reviewed 2 weeks ago

Great, professional and attentive, the flight was nearly on time but handled well. There was a group ten strong for our safari adventurr

Domestic Economy Nairobi - Samburu National Reserve
Thank Walter f
Kitchener, Canada
Level 6 Contributor
371 reviews
95 helpful votes
Reviewed 2 weeks ago via mobile

A quite pleasant experience all around! Service was prompt and easy. Great way to miss the incredibly bad bumpy roads.

Domestic Economy Amboseli Eco-system - Masai Mara National Reserve
Thank Marilyn A
Paternoster, South Africa
Level 6 Contributor
72 reviews
21 helpful votes
Reviewed 4 weeks ago

We have been using Safarilink to travel to the Maasai Mara for several years now. It is by far the best airline to get from Nairobi to the Mara - or any other East African destination for that matter. I am always surprised on how flight logistics work in Africa but it does. Not once, in all my travels in...

Domestic Economy Nairobi - Masai Mara National Reserve

1 Thank Joppel
Level 4 Contributor
37 reviews
9 helpful votes
Reviewed 14 August 2018

When I and my friends book Safarilink during our annual running trips I always look forward to a great experience and their reliable service. This year in October we did it again and the flight was on time and for those in the group who were traveling to Diani, the connection was perfect. in 2014 we missed our flight but...

Domestic Economy Masai Mara National Reserve - Nairobi

Thank morankenya
Level 5 Contributor
59 reviews
15 helpful votes
Reviewed 13 August 2018 via mobile

Right from arriving at the airport to checking-in and then boarding was professionally handled, the lounge is superb and the food at the small restaurant is good too, the staff seem happy and very friendly too. Jabs..

Africa Economy Nairobi - Zanzibar Island
Thank Jabs M
Houston, Texas
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed 11 July 2018

The airline is notoiusly late. Pilots were fine but the planes look very shaky. Honestly, they need to just do away with the times!!

Domestic Economy Nairobi - Masai Mara National Reserve
Thank KWPens
1 review
2 helpful votes
Reviewed 2 May 2018

We had purchased tickets with Safarilink to fly from Diani, South Coast to Nairobi, oneway . The tickets for 3 adults and 3 children came to some $ 337, but 10 days before the flight, my father passed away. So having alerted the airline about a later date travel we were assured this is fine. On the travel date, I...

Domestic Economy Ukunda - Nairobi

2 Thank ShoaE
Safarilink, Manager at Safarilink, responded to this review

Thank you for your review. We sincerely regret the inconveniences caused. Could you be kind enough to share your booking reference or your dates of travel for us to look into this? We reiterate our commitment to providing quality service to all our clients and once again we apologize for the misunderstanding.

Domestic Economy Ukunda - Nairobi

Calgary, Canada
Level 3 Contributor
14 reviews
12 helpful votes
Reviewed 23 April 2018

we took many flights with safarilink during our 8 night safari and 4 night beach vacation in kenya. Overall the service was good except that they were 45-90min late for 6 out of 7 of our flights

Domestic Economy Nairobi - Amboseli Eco-system
1 Thank JuliePederson
Level 4 Contributor
20 reviews
4 helpful votes
Reviewed 23 February 2018 via mobile

I got tired of the long ferry rides to and from Pemba from Unguja. So I opted to take the flight home from Zanzibar. I managed to do it via email after I had password problems on the site. The booking was hustle free and the ticket was sent to me by email. The flight was smooth and on time...

Africa Economy Zanzibar Island - Nairobi

1 Thank Gikonyo M
Safarilink, Manager at Safarilink, responded to this review

Hi Gikonyo , Thank you for your honest review and for choosing to fly Safarilink .

Africa Economy Zanzibar Island - Nairobi

Level 5 Contributor
47 reviews
42 helpful votes
Reviewed 19 February 2018

Check in straight forward Airport security was first class, little café serves Hot food as well as cakes & snacks good stock of drinks at very reasonable price.

Domestic Economy Nairobi - Masai Mara National Reserve
1 Thank nashnashChelmsford
Safarilink, Manager at Safarilink, responded to this review

Thank you for flying Safarilink

Domestic Economy Nairobi - Masai Mara National Reserve

See travel tips for airlines
“Patience and consideration”
471walterf, 6 Sep 2018 | Read review
“Book an extra seat or "luggage allowance" if you are going to exceed 15kg”
Joppel, 19 Aug 2018 | Read review
“Cheap cheap cheap and you get what you pay for”
KWPens, 10 Jul 2018 | Read review
“If you flying over Kilimanjaro or Mt Kenya make sure you are sitting on the correct side to view”
CossyWombat, 14 Feb 2018 | Read review
“Check the weight of your luggage”
0Pete_23, 17 Nov 2017 | Read review
Show next 5 travel tips 5 of 6
About Safarilink
Safarilink (F2/XLK) refers to itself as the premiere safari airline in Kenya. Its operating origins date back to 2004. It is based at Wilson Airport in Nairobi and serves popular safari destinations such as Amboseli, Diani Beach, Kilimanjaro, Masai Mara, Nanyuki, Samburu, Tsavo West, Vipingo, and Zanzibar. Cessna Caravans and de Havilland Dash 8 aircraft, which are “well suited to serve the bush airstrips that make up the majority of the destinations” are used to transport passengers.

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