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LEVEL


779 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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779 Reviews from our TripAdvisor Community

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779 reviews from our community

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Showing 228: English reviews
Bratislava, Slovakia
Level 4 Contributor
33 reviews
43 helpful votes
Reviewed yesterday
NEW

Very mixed feelings from our flight experience flying from BCN to OAK in October,2018. Price was good, approx. 230 Euro for return flight p.p. I read all the conditions, knew that we would have to pay for the seats, meals, luggage etc. But at least its giving you the options to fly cheap if you travel light. Booking was made...

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International Economy Barcelona - Oakland

Helpful?
Thank Babsicok
Palo Alto, CA
Level 5 Contributor
55 reviews
34 helpful votes
Reviewed yesterday
NEW

I will never fly Level again due to horrific customer service in making flight arrangements, which is a shame, because once you get on the plane, it’s a good flight experience and a great value. BUT, if you have a ticketing problem, as I and other reviewers before have, they have no way to resolve it reasonably. We booked 3...

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International Premium Economy Oakland - Barcelona

Helpful?
1 Thank CAFamilyRvwr
1 review
Reviewed yesterday
NEW
via mobile

... bad service. ...and comes not even with a single pillow or a blanket for an 8(!)hour flight. ...

International Economy Newark - Paris
Helpful?
Thank Andreas T
Castaic, California
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

The price is amazingly cheap but be prepared not to eat or drink. Lol. It’s basically a basic fare, just for the flight but you’re welcome to bring your own food! Thy won’t even offer you water! The seat is not comfortable at all but again you get what you pay for. I’ll go again if I find another cheap...

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International Economy Los Angeles - Barcelona

Helpful?
Thank simakulit928
LEVEL, Manager at LEVEL, responded to this review

Thanks for your review. We hope to see you again. You can help yourself to glasses of water, the bottles of water are near the galleys.

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International Economy Los Angeles - Barcelona

New York, New York, United States
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

My baggage is missing for 5th day and i still cannot gate any details or track it. The customer service is worst.. A website doesn't work or provide with misleading information. LEVEL EWR base don't have a system in place that will generate P.I.R numbers that allow to track a missing luggage. just WORST EXPERIENCE

International Economy Bilbao - Newark
Helpful?
Thank lucy n
LEVEL, Manager at LEVEL, responded to this review

We're really sorry that your bag is still missing. Please call us so that we can help.

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International Economy Bilbao - Newark

Orange County, California
Level 6 Contributor
142 reviews
44 helpful votes
Reviewed 2 days ago
NEW

The trick with these cheap airlines is they show a lower price to lure you in and once you are trying to make your flight like a regular flight then you realize you are paying enough to be able to fly a decent airline where you don't get treated cheaply. The airline was created by IAG that owns Air Linges,...

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International Economy Barcelona - Los Angeles

Helpful?
Thank Ibo1980
LEVEL, Manager at LEVEL, responded to this review

Hi lbo1980. We're giving customers the choice of what they want to purchase. Some of our customers will bring their own food and drinks if they don't want to purchase them on board. We never treat people cheaply and welcome everyone that choose to fly with us.

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International Economy Barcelona - Los Angeles

London, United Kingdom
1 review
Reviewed 2 days ago
NEW

Worst airline I've EVER traveled on. They didn't let 20+ people who had booked the flight board because we arrived 10 minutes after checkin and refused to book us on any further flights. They would not refund us anything. NEVER BOOK THIS AIRLINE!!!

International Economy Paris - Montreal
Helpful?
Thank jenfmg
LEVEL, Manager at LEVEL, responded to this review

Hi jenfmg, sorry that you missed your flight because you didn't get there on time. Without having more details, it would be difficult to give a response about re-accommodating you on another flight. If you'd like us to investigate, please contact us directly. Thank you

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International Economy Paris - Montreal

Santo Domingo, Dominican Republic
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I flew round trip NY(Newark)- Paris and was very scared after booking the flight and readings the reviews. The communication pre-flight was very poor, you are not able to check in online and they don't send you emails on days prior to your flight. So I wasn't sure where to find them in Newark, but by chance my friend dropped...

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International Economy Newark - Paris

Helpful?
Thank MadeCast
LEVEL, Manager at LEVEL, responded to this review

Thanks for the review, MadeCast. Did you check your junk/spam folder for our emails? We'll pass on your feedback regarding pre-flight communications.

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International Economy Newark - Paris

2 reviews
Reviewed 3 days ago
NEW

The food was not included and we did not know, very little variety and for a 12-hour Flight I could never imagine that it was not included. When you order something They put everything at the same time and there is no room in that litle tray infront of you Very little room for your legs and in the left...

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International Economy Barcelona - Oakland

Helpful?
Thank Andrés C
LEVEL, Manager at LEVEL, responded to this review

Hi Andrés C. We're not sure where you made your booking, on our site it's clear what is/isn't included in your fare. If you booked through a travel agent, please provide this feedback directly to them. We'll pass on your comments regarding the food tray. We hope you do give us a second chance.

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International Economy Barcelona - Oakland

Manchester, New Hampshire
Level 6 Contributor
137 reviews
185 helpful votes
Reviewed 4 days ago
NEW

We took a flight from Boston leaving at 8:15 PM arriving the next day in Barcelona at 9:25 AM. We had our boarding passes in advance and no luggage, so check-in was smooth. Staff was nice. Seat was okay. Entertainment offering was very good. Food/beverages had to be paid for. Average cross Atlantic flight.

International Economy Boston - Barcelona
Helpful?
Thank slungo
LEVEL, Manager at LEVEL, responded to this review

Thank you for the feedback, slungo.

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International Economy Boston - Barcelona

See travel tips for airlines
“fly if you can stand being treated by rude and lazy crew”
Ibo1980, 18 Oct 2018 | Read review
“Read carefully what you are paying for.”
MadeCast, 18 Oct 2018 | Read review
“make sure if it's a long haul flight to buy a ticket with meals included”
Departure634447, 15 Oct 2018 | Read review
“print out your ticket”
919rr, 15 Oct 2018 | Read review
“Simply avoid Level. It’s terrible.”
574gilesb, 14 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.

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