Everything was quick, efficient, and on time. One word of caution, their website in not very user friendly. You have to read, thoroughly and know what you want.
My poor rating is for Customer Service. I needed to cancel a flight within the, allowed, 24 hours of booking. It was impossible to get a refund. I invested around 20 hours of phone calls to customer service, writing of emails and creating documentation (including my checking…
Find another airline!!! This one is a joke. 8 hours on the phone with different people just to rearrange a flight that they cancelled. Many people in Querétaro warned me not to use them. I wish i'd listened. It's not good when everyone in a small city is saying not to use the…
It was an on-time departure and the flight was very smooth throughout the trip. The attendant was very attentive to the needs of all passengers. This flight only had 29 passengers and carries up to 50. There were no delays anywhere and all staff were very helpful.
I have flown TAR on four separate flights, between Puerto Valllarta and either Queretaro or Leon/Baijo. On each occasion, my flight experience was excellent. The flights left and arrived on time. The service personel, both at the check-in counter and on the aircraft, were…
"Don't expect any easy refunds. Call once and dispute with credit card immediately if they do not help. Make firm plans before booking."
"You can check in about 90 minutes before the flight, not before."
"Travelling with a dog? Use TAR Airlines, they are so helpful and do help you."
"They give you price comparisons for other days of the week or other weeks."
"Row 1, 2 and 3 on small flights are the best"