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Wings Air

152 reviews
Headquarters: Soekarno-Hatta International Airport, Jakarta Indonesia Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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152 Reviews from our TripAdvisor Community

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152 reviews from our community

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Showing 82: English reviews
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed 2 weeks ago via mobile

Big storm passed over just before we took off from Medan so a little apprehensive, luckily after getting wet waiting on the apron the flight took off an hour late so to let the storm pass I believe, but reading some comments this was good at only an hour. There were only 9 people on board plus 2 attendants and...

Domestic Economy Medan - Sabang

Thank billios4466
1 review
Reviewed 2 weeks ago via mobile

We got to the airport just to find out our flight was cancelled. It happens. We keep calm. We wait at the info desk to ask what to do next. We're given a flight the next day. What about accommodation? Not their problem. Any hotels around here? No idea. Google it. Reason for cancellation? No info. No apology, no heads...

Domestic Economy Bandung - Yogyakarta

Thank Kristin E
Bandar Lampung
Level 5 Contributor
39 reviews
13 helpful votes
Reviewed 4 weeks ago

This small aircraft really connecting our archipelago country, so it's help people to commute between one island with another island.

Domestic Economy Kupang - Atambua
Thank arryx23
Level 5 Contributor
41 reviews
2 helpful votes
Reviewed 13 May 2018

If you were looking for flying from Yogyakarta to Bandung, you should better use ANOTHER airilnes instead of this airlines. The flight was 5 hours delay without any good reason. Luckily they give the compensation (meals and money, as the government regulation, that's because we asked -- if not, I don't know they will give or not).

Domestic Economy Yogyakarta - Bandung
Thank James R
Stellenbosch, South Africa
Level 1 Contributor
3 reviews
Reviewed 7 May 2018 via mobile

I traveled from Bali to Lombok, the flight was delayed with 3 hours and the taxi driver in Lombok thought I'm not coming any more and left. So, I was stranded at night in a place I did not know. I went to their office, what a nightmare! I explained to them that my taxi driver left because we were...

Southeast Asia Economy Denpasar - Lombok

Thank ronelbotes3
Level 5 Contributor
40 reviews
7 helpful votes
Reviewed 26 April 2018

Experienced Wings Air several times, I found it was the worst airlines that I've ever used. Always used it as the one and only option I had for the occasion (Atambua-Kupang, Kupang-Labuan Bajo, Semarang-Bali in the morning). Tight seat space, noisy engine sound, not-so-friendly stewardess, can't buy food as well. Used it for Semarang-Bali occasionally, I was lucky it was...

Domestic Economy Kupang - Labuan Bajo

Thank Reananda Hidaya... P
Jerusalem, Israel
Level 5 Contributor
53 reviews
11 helpful votes
Reviewed 22 April 2018

The flight was 3 hours late, which happens. But because of this I missed my connecting flight to Jakarta. Wings Air told me that it was my problem and that they were not responsible. I suggested that they pay for a flight to Jakarta for me (about $50) because it was the right thing to do and because it was...

Asia Economy Labuan Bajo - Denpasar

1 Thank mikeberlin555
Pekanbaru, Indonesia
Level 4 Contributor
29 reviews
14 helpful votes
Reviewed 17 April 2018

Flight on 17 April 2018 originally schedule at 06:15 and was rescheduled by airline to 09:00 but until 15:00 customer still wondering around at the Wamena Airport without any news and no compensation given. At 13:30 Wings Air flight departed Wamena but taking only passenger that are supposedly depart on 16 April 2018.

Domestic Economy Wamena - Jayapura
Zurich, Switzerland
Level 6 Contributor
212 reviews
59 helpful votes
Reviewed 13 April 2018

We missed our flight the day before, and they let us rebook with a small administration cost. The check in was quick and efficient, without a long queue or wait. Check in staff were friendly and spoke enough English which isn't everywhere the case. The flight departed on time and the plane was a small propeller aircraft. No food or...

Southeast Asia Economy Denpasar - Labuan Bajo

Thank travelgrumpy
Level 5 Contributor
41 reviews
42 helpful votes
Reviewed 13 April 2018 via mobile

Arrived at airport - no flight listed in the departures board!! They decided to cancel my flight without notification. Missed my boat departure, cost me an extra 400$US Nightmare customer service, short staff and no one helpful. From what I now hear, this is common.

Asia Economy Jakarta - Denpasar
1 Thank bscrim
See travel tips for airlines
“Avoid this airline. Use another airline if available.”
S5619TDjamesr, 13 May 2018 | Read review
“Don't fly with them!”
mikeberlin555, 21 Apr 2018 | Read review
“Do Not Take Lion Group Airline, they are terrible”
51aishah, 16 Apr 2018 | Read review
“It flights to dead end route and cheaper than ie. Susi Air.”
858franzt, 13 Mar 2018 | Read review
“do not book wings air :)”
kurt177, 27 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Wings Air
Wings Abadi Airlines, more commonly known as Wings Air (IW), is an Indonesian commuter airline that operates from a hub at Soekarno–Hatta International Airport (CGK). It was founded in 2003 and is a wholly owned subsidiary of Lion Air (JT). The airline flies to 75 destinations, and has a fleet of 51 aircraft. These include 31 ATR 72–600 aircraft and 20 ATR 72–500 planes.
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