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NEOS

5,116 reviews
Headquarters: Via della chiesa, 68, Somma Lombardo Italy 21019
Overview
3.55,116 reviews
Travellers' Choice 2020 Winner
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About NEOS
Headquarters: Via della chiesa, 68, Somma Lombardo Italy 21019

Airline Summary

NEOS (IATA: NO; ICAO: NOS) is an Italian airline that provides service to popular holiday destinations from its bases at Milan Malpensa (MXP), Verona (VRN) and Bologna (BLQ). Holiday destinations include Canary Islands, Cape Verde, China, Cuba, Dominican Republic, Egypt, Jamaica, Kenya, Maldives, Mexico and Spain. Seasonal service adds destinations in Finland, Greece, Iceland, Ireland, Israel, Myanmar, Oman, Tanzania, Tunisia, and Vietnam. The airline has a modern fleet painted in a primarily distinctive blue. Aircraft include the Boeing 737-800, Boeing 767-300ER, and Boeing 787-9 Dreamliner.
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5116Reviews
1469Photos
58Tips

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kang h wrote a review 17 Mar
1 contribution
Rome - Amritsar
International
0/10 food 2/10 when I went on this flight with my parents they left all the passengers' luggage at the Amritsar airport they arrived after 4 days I never go again they only gave food twice to eat 1 sandwiches 2 rice even water in plastic cups
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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suenyyfan wrote a review 3 Mar
East Quogue, New York39 contributions22 helpful votes
+1
New York City - Milan
International
We flew Neos recently and were pleasantly surprised - We upgraded our seating to economy extra plus for a minimal fee. We boarded first and were lucky enough to have 2 of us with 3 seats - no seat partner - most of the extra plus seats were empty. The food service was great and the in seat TVs had good viewing options. The flight crew was very attentive including the pilots (in both directions JFK/MKP/JFK)…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jack G wrote a review Feb 2024
1 contribution
New York City - Milan
International
Horrific airline and horrible people running it. Father was diagnosed with cancer the day of return and they refused to change flight as this was not considered medical emergency in their view. Absolutely disgusting.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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emilio b wrote a review Feb 2024
Los Angeles, California1 contribution1 helpful vote
Toronto - Milan
International
FLIGHT: Non stop flight Toronto (YYZ) to Milano, Italy, (MXP). About 7h, 45 min., flight. CHECK-IN at YYZ (Toronto): Fast, good, efficient. A very nice lady even accompanied us to security. An unexpected and very good service. IN THE AIR: Good flight, good seats, good service, nice crew. (Premium class). We left Toronto 1 hour late and arrived 1 hour late but was not a "deal breaker." LUGGAGE: DELAYED/ LOST. It was very unusual for me but I did check-in one small luggage. Unfortunately, after more than 30 hours in Italy I'm still waiting for it. So far, no information from Neos in spite of filing a Report with a "World Tracer File Reference." BTW, at Malpensa Airport we were only 3 parties waiting for our checked-in luggage. Only ONE, got it!!! It is hard for me to understand how come on a non-stop flight an airline can make mistakes like this.…
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Date of travel: February 2024
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Amandeep K wrote a review Feb 2024
1 contribution
Amritsar - Toronto
International
My 2 and half year old child overstay in india we are unaware about that while I was ready to pay fine on the spot but they refused are tickets of 1 lakh 50 thousand with 0 refund or without modifying our tickets. I will never choose neos airline forever.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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suenyyfan wrote a tip 3 Mar
"Upgrade to Economy Extra Plus - Also their website is a little antiquated but I figured out how to upgrade use the Italian site in English "
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emilio b wrote a tip Feb 2024
"Good non-stop flight Toronto-Milano. Suggestion: Try to not check-in any luggage. I'm still waiting for mine! "
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Ana Iris F wrote a tip Jan 2024
"Extra economy Plus is a good purchase.You will receive the same treatment as Premiums. Only food will be the differences , so I recommend it"
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susan g wrote a tip Nov 2023
"THIS NEW EXPERIENCE WITH NEOS MADE ME BELIEVE THAT THE AIRLINE IS JUST AS GOOD AS THE MAJOR CARRIERS."
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Melanie C wrote a tip Oct 2023
"Do not use neos"
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