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Batik Air


939 reviews
Headquarters: Jl. Gajah Mada, 7 Jakarta, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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939 Reviews from our TripAdvisor Community

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939 reviews from our community

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Showing 540: English reviews
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

It was a nice flight although only 45 mins flight time. Cabin were clean, wider seat and bigger leg room. No Inflight entertainment. Took almost 30mins to check in due to only 2 out of 4 counter were opened.

Date of travel: March 2019
Southeast Asia Economy Denpasar - Surabaya
Helpful?
Thank Ruby W
Level 2 Contributor
5 reviews
Reviewed 6 days ago
NEW

Starting from check-in up to boarding, the entire pax personnel ground team were very friendly and helpful. I traveled with elderly parents, one requiring wheelchair assistance, and was pleasantly surprised at the attentiveness and assistance that was given. The friendly in-flight cabin crew also went the extra distance to assist in seating and disembarkment. Did not even have to pay...

Date of travel: March 2019
More 
Southeast Asia Economy Jakarta - Singapore

Helpful?
Thank Leksin
Rockingham, Australia
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed 2 weeks ago

Picked up some cheap business class flights to Bali via Malindo Air which co shares due to it being all part of the Lion Group hence flying with Batik. Wasn't advised until they cancelled our return flight from mid afternoon to 8:40 pm at night due to the lack of demand. This is the part of the service that really...

Date of travel: February 2019
More 
International Business Class Perth - Denpasar

Helpful?
Thank Graham W
Kuala Lumpur, Malaysia
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 2 weeks ago

Again, a first time for us with this airline. We had actually booked Malindo Air, but failed to notice that they were actually co-sharing with Batik Air, since even the check-in was carried out by Malindo personnel. The check-in counter staff were pleasant and efficient. We had a pleasant welcome into the flight which was when we realized that this...

Date of travel: March 2019
More 
Southeast Asia Economy Chennai (Madras) - Kuala Lumpur

Helpful?
Thank sivalal49
Seminyak, Indonesia
Level 3 Contributor
6 reviews
5 helpful votes
Reviewed 2 weeks ago

Batik Air was a great way to fly form Perth to Bali, included in the cheep ticket is a meal, 30kg luggage and a tv to watch movies etc. i would definitely fly with them again

Date of travel: October 2018
International Economy Perth - Denpasar
Helpful?
Thank AussieOneVilla
Singapore, Singapore
Level 3 Contributor
19 reviews
19 helpful votes
Reviewed 3 weeks ago via mobile

Batik air, similar to a few other airlines that operate to Labuan Bajo has canceled their flight due to not having enough passengers. For guaranteed flights, better to fly with Citilink or Garuda Air.

Date of travel: March 2019
Domestic Economy Labuan Bajo - Jakarta
Helpful?
Thank Cimcimee
Perth, Australia
Level 3 Contributor
9 reviews
12 helpful votes
Reviewed 3 weeks ago

Once boarding Batik Air flight OD9105 it was very clear to my wife and I this plane was not in a clean state with large amounts of Carpet Stains and Black Dust Stains of the planes Air Vents. Once seated to our total disgust it was evident this plane had not been cleaned for several weeks maybe even months. The...

Date of travel: May 2018
More 
International Economy Perth - Balikpapan

Helpful?
1 Thank gordong012
Pekanbaru, Indonesia
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

Mid day flight to pekanbaru, late take off from original schedule (25 minutes). Bumpy due to turbulance above sumatera.

Date of travel: February 2019
Domestic Economy Jakarta - Pekanbaru
Helpful?
Thank minefany
2 reviews
Reviewed 3 weeks ago via mobile

Btw in Sorong they already have a new big airport, is a Domine Eduardo Osok airport. So you must up date your airport database. Regarding Batik Air, it's a quite nice flight with personal entertainment with movie, music, game, ect. in every seat and 2 times hot meal on board. But of course with limited choice of meal and drink....

Date of travel: February 2019
More 
Domestic Economy Sorong - Jakarta

Helpful?
Thank RobbyDay
Surabaya, Indonesia
Level 5 Contributor
70 reviews
14 helpful votes
Reviewed 3 weeks ago

Batik air actually not bad interm of punctuality, and on flight service. Batik Air can be as alternative for Garuda Airways.

Date of travel: February 2019
Domestic Economy Surabaya - Jakarta
Helpful?
Thank FelixL533
See travel tips for airlines
“Whenever possible, it is always good to process your boarding pass on-line.”
Leksin, 17 Mar 2019 | Read review
“Keep and eye out for deals, as the full price for Business is not Value for Money.”
grahamwN6719RZ, 7 Mar 2019 | Read review
“My tip Is, DO NOT fly with Batik Air.”
gordong012, 26 Feb 2019 | Read review
“Surely Batik Air is better than Lion Air. But if you can afford extra budget, choose Garuda to be sure.”
hitampekat, 13 Jan 2019 | Read review
“Go for business class for better service.”
ErryEhan, 6 Jan 2019 | Read review
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