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Sriwijaya Air


628 reviews
Headquarters: Kawasan M1 Bandara Soekarno - Hatta Tangerang, Tangerang 19120 Indonesia 011 62 21 55917777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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628 Reviews from our TripAdvisor Community

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628 reviews from our community

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Showing 270: English reviews
Level 4 Contributor
24 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Only a few times I have delayed experiences with Sriwijaya Air. But lately, since this company managed by Garuda, I noticed improvement in some area such as not long delay and good snack in flight. I like Sriwijaya and hope they will be more better in future.

Date of travel: March 2019
Domestic Economy Jakarta - Bandar Lampung
Helpful?
Thank snak3art
Figtree, Australia
Level 6 Contributor
549 reviews
114 helpful votes
Reviewed 3 days ago
NEW
via mobile

Family flight from Flores to Bali to end our Christmas family reunion holiday. How a flight can be over 3 hours late (we were told this happens regularly) is very frustrating as we were not sms'd or emailed before hand. We could have used the time better and stay with family. Otherwise the flight did its job and we arrived...

Date of travel: January 2019
More 
Asia Economy Labuan Bajo - Denpasar

Helpful?
Thank AussieRicho1
Bologna, Emilia-Romagna, Italy
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

We bought return tickets for two persons (more than 470 Eur.). Our flight was cancelled due to "airplane rotation" and none of the alternatives they offered was suitable for us. So we asked for a refund. Dropped several e-mails to their Customer Service, but they always replied we had to wait. It is since 4 months we are waiting...

Date of travel: January 2019
Domestic Economy Jakarta - Sorong
Helpful?
Thank PaoSar
Level 2 Contributor
5 reviews
Reviewed 6 days ago
NEW

The airline has shown improvement in service and cleanliness; however, there is still work to be done. My flight was delayed for an hour with no announcement. Check-in is much better, but boarding was a little chaotic as it was not done according to row numbers. With a little more work it should become one of the preferred domestic carriers.

Date of travel: March 2019
Domestic Economy Jakarta - Pontianak
Helpful?
Thank Leksin
Kendari, Indonesia
Level 4 Contributor
28 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

an easy booking was extra value for sriwijaya air. on time flight, good cleanlines, and good hospitality from aircrew. free baggage until 20 kg,s and safety first, is reason why I choose this airlines. the magazine was upadated, but the movie in airfi programs likely not updated afterall. in short...the on time schedule is my prime choice from Sriwijaya Air.

Date of travel: March 2019
Domestic Economy Kendari - Makassar
Helpful?
1 Thank jonet_ashari
Level 2 Contributor
4 reviews
Reviewed 2 weeks ago via mobile

It is good enough to take Sriwijaya Air for long flight from Jakarta to Sorong Papua. Take evening flight, enough time transit in Ujung Pandang (Makassar), and arrive early morning with fresh face 😃 No delay.

Date of travel: February 2019
Domestic Economy Jakarta - Sorong
Helpful?
Thank Anita E
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Nice one. u can free choose the seat number, they serve a snack (bread n water) n candy.. the flight was smooth too.

Date of travel: February 2019
Domestic Economy Jakarta - Central Kalimantan
Helpful?
Thank Antoniuswu21
Jakarta, Indonesia
Level 3 Contributor
21 reviews
25 helpful votes
Reviewed 2 weeks ago

Sriwijaya Air was quite good. I was surprised. Eventhough the moda isn't so new as the competitor, but still there is residual/prooved of maintenance in it. And then suddenly I wasn't surprised anymore. It is belong to Garuda Indonesia Group. What? Perhaps it has a kind of joint maintenance for all the fleet armada, and Garuda Indonesia is the party...

Date of travel: February 2019
More 
Asia Economy Surabaya - Denpasar

Helpful?
Thank Harmoko_Ish
1 review
Reviewed 3 weeks ago via mobile

I was impressed by the new services of Sriwijaya Air since it joint the Garuda Indonesia Group member of sky team. They served meals on yhe boaed now, and the flight attendant was have great services too. But, it might be not comfortable for parents with child under 12 months because the leg room was too tight.

Date of travel: March 2019
Asia Economy Jakarta - Denpasar
Helpful?
Thank Putu S
Jakarta, Indonesia
Level 4 Contributor
24 reviews
18 helpful votes
Reviewed 3 weeks ago

The flight offers a relatively good service on board. They give you a proper meal and you can access their in-flight entertainment through a wifi connection to your phone or tablet. The problem is the flight schedule. A day before the trip, they delayed (canceled?) the flight from 16.20 to 20.35, then they delayed again the departure time to 21.30....

Date of travel: February 2019
More 
Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank Juswantori I
See travel tips for airlines
“u can choose seat for free..”
Antoniuswu21, 7 Mar 2019 | Read review
“Try to sit on the front bench and be in a position next to the corridor”
156hardyc, 3 Feb 2019 | Read review
“Just avoid this airline.... fly Garuda”
MGOMEZULU, 20 Dec 2018 | Read review
“Flt to Dili is at International side from Bali”
rahmahj2018, 17 Dec 2018 | Read review
“travelers can tray online check in it is much easier”
happytrisye, 7 Dec 2018 | Read review
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