We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SANSA


161 reviews
Headquarters: Edificio Avianca La Uruca, San Jos_ Costa Rica, San Jose 10107 Costa Rica (506) 2290-4100 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

161 Reviews from our TripAdvisor Community

Write a Review

161 reviews from our community

Filter reviews by popular destinations:
All reviews San Jose Liberia Quepos Tambor Drake Bay Tortuguero La Fortuna de San Carlos Puerto Jimenez Tamarindo Puerto Limon Golfito Nosara Miami
Traveller rating
Cabin
  • (130)
  • (0)
  • (0)
  • (0)
Route
  • (109)
  • (20)
  • (1)
  • (0)
  • (0)
  • More
Language
  • More
Showing 130: English reviews
Newton, Massachusetts
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 1 week ago

This was an excellent flight. The boarding was professional and the pilot and co-pilot did a careful job.

Date of travel: March 2019
Domestic Economy Liberia - San Jose
Helpful?
Thank Ellen O
Houston, Texas
Level 2 Contributor
8 reviews
10 helpful votes
Reviewed 1 week ago via mobile

Easy flight. Beautiful views. Small plane that holds about 12 people. Can be very bumpy. we flew round trip from Tambor to SJO but it wouldn’t let me choose that option above. We had no issues EXCEPT the Sansa worker in Tambor tried to scam us out of $100 in extra baggage fees. He claimed the baggage limit was 20...

Date of travel: March 2019
More 
Domestic Economy San Jose - Liberia

Helpful?
Thank 443amyw
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 16 February 2019 via mobile

Our flight left right on time. It was convenient but a bit scary. It’s a very small plane so you can feel everything, and it may not be great for people with motion sickness. However it got us safely from Liberia to San Jose very quickly, so I would recommend due to convenience!

Date of travel: February 2019
Domestic Economy Liberia - San Jose
Helpful?
Thank rexhatch1
Columbus, Indiana
Level 5 Contributor
56 reviews
31 helpful votes
Reviewed 13 February 2019

50/50 Chance you will leave on time. We arrived at SJO airport traveling to Tambor without a reservation. We were lucky enough to be traveling light (under 30lbs) and were able to make the flight which left on time. The issue was with our pre booked flight leaving Tambor going back to SJO. We waited over an hour for our...

Date of travel: February 2019
More 
Domestic Economy Liberia - San Jose

Helpful?
Thank 1214cbly
Lima, Ohio
Level 4 Contributor
39 reviews
14 helpful votes
Reviewed 6 February 2019

This is a great way to get to Tambor but booking is a nightmare. they don't answer their phone. You can book on line but if you have any changes good luck with getting in touch with them. they don't answer the phone and they don't answer their emails in a timely fashion.

Date of travel: January 2019
International Economy Dayton - San Jose
Helpful?
Thank 1202horselover
Perth, Australia
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 31 January 2019

Flight was actually Drake Bay to San Jose. No issues with plane but the website crashed many times when attempting to book the flights. Turns out they were still charging me each time the website failed so I ended up with 5 spurious credit card charges and not a single booking email/contact. I then emailed them to reverse the charges...

Date of travel: January 2019
More 
International Economy Panama City - San Jose

Helpful?
Thank 573ricb
Jupiter, Florida
2 reviews
Reviewed 31 January 2019

This was absolutlely the worst experience with an airline we have ever had. They had their license revoked and never bothered to tell us our flight was cancelled until I called to check. Then they promised us we would have a return flight home and they cancelled the day before. Thanks to Nature Air we made our connections and thanks...

Date of travel: March 2018
More 
International Economy San Jose - Acapulco

Helpful?
Thank mrmrsmason
Portland, OR
Level 5 Contributor
54 reviews
37 helpful votes
Reviewed 24 January 2019 via mobile

Sansa Puerto Jiménez toilet (unisex) has no seat, just a broken cover. You can do better than this Sansa. The flight was from PJM but The TripAdvisor app doesn’t recognize that so I improvised.

Date of travel: January 2019
International Economy San Francisco - San Jose
Helpful?
Thank estatebroker
Salamanca, New York
Level 6 Contributor
88 reviews
24 helpful votes
Reviewed 14 January 2019

We had read some bad reviews, so we were a bit apprehensive about booking a SANSA flight, but we decided to take a chance, and have a back-up plan. We originally booked a flight from Drake Bay to San Jose, but due to weather in the Drake Bay area, we decided to skip this destination and stay in Manual Antonio....

Date of travel: October 2018
More 
Domestic Economy Liberia - San Jose

Helpful?
Thank annika_lucky13
Los Angeles, California
Level 5 Contributor
61 reviews
63 helpful votes
Reviewed 8 January 2019 via mobile

During our trip to Costa Rica, we obviously had concerns flying on such a small airline with only 10-12 passenger planes. However, we were impressed with all aspects, including the timeliness of the flights. After speaking with passengers on both flights, they too agreed that Sansa was the most efficient way to travel between small towns. Flying also allowed us...

Date of travel: January 2019
More 
Domestic Economy San Jose - Liberia

Helpful?
Thank traveloften32655
See travel tips for airlines
“A terrific airline with small planes.”
elleno943, 16 Mar 2019 | Read review
“Leave plenty of time in case your flight is delayed”
1214cbly, 13 Feb 2019 | Read review
“Leave at least 2 hours after you land in San Jose to get your luggage and walk to the Sansa airport”
1202horselover, 5 Feb 2019 | Read review
“Don't book with Sansa website, use 3rd party if you have to go with them.”
573ricb, 30 Jan 2019 | Read review
“There are strict weight restrictions. If you are fat, you may need to request a seatbelt extender.”
SECRETHARBORCHARTERS, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

97 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (97)
Viewed
View from Window (26)
Viewed
Cabin (7)
Viewed
Airport (22)
Viewed
Our fleet (1)
Viewed
Seat (1)
Viewed
Onboard Feature (1)
Viewed
Airline Lounge (3)
Viewed
Other (36)