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Viva Aerobus


2,151 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,151 Reviews from our TripAdvisor Community

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2,151 reviews from our community

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All reviews Mexico City Cancun Monterrey Guadalajara Puerto Vallarta Merida Veracruz Tijuana Tuxtla Gutierrez Los Cabos Villahermosa Puerto Escondido Ciudad Juarez Leon Mazatlan
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Showing 456: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

Literally the worst customer service I have experienced in a long time. Prices are different when making booking online or over the phone.

Date of travel: March 2019
Domestic Economy Mexico City - Huatulco
Helpful?
Thank K J
1 review
Reviewed 5 days ago
NEW
via mobile

Our flight was from cuidad juarez to Mexico City . It was 40 minutes delayed and never gave us an explanation as to why. Before we purchased the tickets we made sure to call and ask if it would be enough time to get our luggage, get to the next terminal and check in. They assured us it was more...

Date of travel: March 2019
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Domestic Economy Ciudad Juarez - Mexico City

Helpful?
Thank Miguel Cynthia H
1 review
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

We loved this flight there and back so much - everyone was so nice, the plane was clean and great ❤️

Date of travel: April 2018
Mexico Economy Nashville - Cancun
Helpful?
1 Thank Djangs1032
1 review
1 helpful vote
Reviewed 6 days ago
NEW

It is such a shame to end my trip in the way it did. My boyfriend and I had such a wonderful time in Cabo, and believed we would have a smooth trip home. We believed wrong. When leaving Cabo and checking in to Viva Aerobus, our agent was clearly new and in training as she was asking million questions...

Date of travel: March 2019
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USA Economy Los Cabos - New York City

Helpful?
1 Thank Sheilby M
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 1 week ago

This was a short one hour flight from Merida to Tuxtla, round trip for about 100 USD.Checkin in was easy, we already knew the weight restrictions and had bought a few kilos more online. We weighed our wheeled luggage at checkin, no one weighed our handbags. The flight out was a little delayed, about 30 minutes and we had to...

Date of travel: February 2019
More 
Domestic Economy Merida - Tuxtla Gutierrez

Helpful?
1 Thank Alma N
1 review
1 helpful vote
Reviewed 1 week ago via mobile

On the way to Mexico was easy - not one issue. Coming back was horrifying. I had a group of 5 girls including me. They pulled us to the side, along with 2 other groups of 5-8 people and told us only two of our bags would be allowed (not two bags per person but two bags total for all...

Date of travel: March 2019
More 
Mexico Economy Detroit - Cancun

Helpful?
1 Thank Denmo540
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Flight is now over 2 hours late due to the crew delay. Unacceptable service, no communication, no update - so unprofessional. Never flying again.

Date of travel: March 2019
Mexico Economy Newark - Cancun
Helpful?
1 Thank Fowleras
Toronto, Canada
Level 6 Contributor
148 reviews
65 helpful votes
Reviewed 1 week ago via mobile

We booked our flights on the Internet so the page translator was only working so well. I payed the extra fee for 1 bag which allowed you only 15 kg while most airlines allow you 25 kg. This allowed 2 carry-ons. I tried to read all the rules before booking but at the airport they charged me an extra 600...

Date of travel: March 2019
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Domestic Economy Puerto Vallarta - Mexico City

Helpful?
Thank barefootmart
Plainfield
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 1 week ago

We flew this airline as part of an AI through Apple Vacations. As the flight was at 7 a.m., we had only tea and coffee at our hotel before heading to the airport, planning to purchase breakfast there to take on the plane, as the ticket indicated just a snack onboard the 4-hour flight. The flight departed from the international...

Date of travel: February 2019
More 
Mexico Economy Chicago - Los Cabos

Helpful?
Thank 554Dennis
1 review
Reviewed 1 week ago

ALERT be careful with your luggage if you are using Vivaaerobus service, despite you have to pay for documented luggage they do not treat it well. When my luggage arrived in Ciudad de Mexico I found it completely opened in the baggage carousel, the zipper was broken and the luggage had damages in the exterior. I reported immediately at the...

Date of travel: January 2019
More 
Domestic Economy Cancun - Mexico City

Helpful?
Thank fernandoll19
See travel tips for airlines
“Use if you have flexible schedule and connections”
971alman, 12 Mar 2019 | Read review
“Don't fly this airline!”
Voyage448754, 4 Mar 2019 | Read review
“If you travel with children bring your own entertainment for them.”
betsier, 1 Mar 2019 | Read review
“We paid an extra $45 a person for first row seats.”
cimbesiginos, 28 Feb 2019 | Read review
“I'd say just don't book with them”
kat5583, 17 Feb 2019 | Read review
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