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LATAM


4 of 5 stars
984 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, 8660360 +56-600-526-2000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 451
    Excellent
  • 381
    Very good
  • 90
    Average
  • 33
    Poor
  • 29
    Terrible
Middle seats are not the greatest

Used this airline to fly to Santiago, Buenos Aires , Lima, Cuzco then back to Lima, Santiago and... read more

3 of 5 starsReviewed 1 week ago
fox_102014
,
Auckland Region, New Zealand
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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984 Reviews from our TripAdvisor Community

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984 reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
10 reviews
5 helpful votes
3 of 5 stars Reviewed 1 week ago

Used this airline to fly to Santiago, Buenos Aires , Lima, Cuzco then back to Lima, Santiago and home to Auckland. Late departure from Auckland - not a great start as I therefore missed my connecting flight in Santiago. Middle seats all the way could not get an aisle or window seat allocated despite empty seats on the plane. A...

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International Economy Auckland - Lima

Helpful?
Thank fox_102014
Rome, Italy
Level Contributor
96 reviews
77 helpful votes
2 of 5 stars Reviewed 1 week ago

LAN / LATAM has been declining its quality of service since some years now. Unfortunately cabin crew seem unmotivated, catering and wines are mediocre at best for a full service airline and on top their customer service after a flight is a disgrace, if you ever happen to have any issue with your baggage just make yourself the idea that...

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Europe Business Class Frankfurt - Madrid

Helpful?
Thank GiancarloA330
Level Contributor
7 reviews
2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Latam is a good option for travel. I was liked a lot. The aircraft is clear, the food is good. The coffee is perfect... My flight was too short and still had snack free. The very kind crew and the pilot of a lot of information during the flight in addition to making some jokes.

Domestic Economy Curitiba - Rio de Janeiro
Helpful?
Thank Follen F
Virginia
Level Contributor
80 reviews
15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was a terrible trip. The plane was loaded. The aisle was so narrow I had to carry my carry on in my arms. I was seated in an exit row. At no time was I asked if I was willing to help in case of an emergency, nobody approached about reading the materials necessary etc. On top of this...

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South America Economy Lima - Cordoba

Helpful?
Thank Maria P
Brisbane
Level Contributor
485 reviews
129 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we travelled it was known as LAN and we were in Business Class and on a long 11hr 20min haul. The aircraft was an Airbus A340 and it looked tired. Being in the front seats we had a stack of leg room. They offered us drinks along with some “amenity packs” (consisting of creams, toothbrush/toothpaste, pen, shoe horn, eye...

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International Business Class Auckland - Santiago

Helpful?
2 Thank Brissy2
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
9 reviews
4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good service. There is WiFi onboard, you just need to download an app beforehand. Really good movies and series, and also cartoons. Good snacks.

Domestic Economy Rio de Janeiro - Fortaleza
Helpful?
Thank Rada C
Doral, Florida
Level Contributor
16 reviews
4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I usually travel on Jetblue (which we love) and AA (not so much) :). This airline is great. Although we traveled coach, entertainment was very good. Seats are comfortable, food was good, service was AWESOME. The flight attendants are so elegant and professional. We also traveled from Buenos Aires to Bariloche, Puerto Montt to Santiago and from...

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International Economy Miami - Buenos Aires

Helpful?
Thank ingrid6700
Buenos Aires
Level Contributor
228 reviews
202 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I paid full fare for a premium business seat. Halfway into the flight, after napping, I went to use the entertainment system to watch a movie and it didn't work. They only offered to move me to another window seat, which I declined because I did not want to have to climb over someone every time I got up (this...

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South America Business Class Lima - Buenos Aires

Helpful?
1 Thank Matthewfromct
Durack Qld
Level Contributor
59 reviews
31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading some negative reviews I was a little apprehensive about flying with LATAM. However I always say that most people don't give positive reviews, preferring to whinge instead. I was right again. We flew in a Boeing 787-8 Airliner, and it was clean, bright, and as comfortable as any economy seat is ever going to be. The crew was...

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International Economy Auckland - Lima

Helpful?
4 Thank Kevin F
Lima Region, Peru
Level Contributor
658 reviews
243 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Best Airline in Latin America is LAN, TODAY LATAM, WE ARE LATAM!!, Is the way they called now!! I satill LAN, for the last 40 years , I flight the Best Airline , the merge with TAM, will take time for those we love one of the two Airlines, from my side ,I will always have my heart with...

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South America Business Class Lima - Buenos Aires

Helpful?
Thank Alex d
See travel tips for airlines
“Download the app before flying.”
 of 5 stars 575radac, 1 Jul 2016 | Read review
“Try to get an aisle seat for easier access to toilets in flight.”
 of 5 stars KevinF131, 28 Jun 2016 | Read review
“If you are Asian, there is a higher chance you will be discriminated against by the this airline”
 of 5 stars lyn_xyz, 27 Jun 2016 | Read review
“They run deals very often. Book it then to get a better rate”
 of 5 stars gprasanthy, 24 Jun 2016 | Read review
“Be on time and be aware that in the Lima airport departure gates often change.”
 of 5 stars lifeisawildride, 15 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About LATAM
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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