This procedure replaces Alhambra Tickets Through Ticket Master. Their procedure and now allows one to choose more exact time bands, which are now in increments of half an hour. This is good for visitors.
1. Go to : Ticket Master website
2. Hit the "Buy ticket - General Daytime Visit" button.
A visitor who chose the night visit regretted going there at night because half of the places were blocked off.
3. Select the day you want to visit. Choose a date on the calendar. You can choose a date up to about 90 days in tadvance. Then check the General Diurna Buy Tickets.
4. This brings you to the Ticket selection page. Choose the total number of tickets for your group. Hit the Continue button.5. Choose what time you want to visit. Choose a time band, either 8:30h-1400h for the morning, or 1400h-1800h for the afternoon. If you choose an afternoon entry, you cannot enter the grounds until 1400H.
From March to October, the visiting times are between 8:30 and 20:00H. From November to February, the visiting times are between 8:30 and 18:00H.
6. This brings you to a panel where you have to choose a time band. The time bands are divided in half hour time bands. This is for entry to the Nasrid Palace.
7. See the special offers and compare prices. Standard - 14,30€Minusvalias mas que 33 (People disabled with disabilities greater than 33% - This is good only for the Spanish residents because one needs a Tarjeta de Minusvalido, a Disability Card that is given by Spanish health authorities only after a medical examination and which states the degree of impairment of the person.) - Free
Jubilados (Retired - Age 65 or over) - 10€ - Note: this small concession is for European Union citizens only and if buying a discounted ticket you will need to go through the main entry in order for the ticket to be verified against proof of age and nationality (passport) and then a new ticket replacement issed otherwise the gated admission ispectors will not allow entry.
Niños menores 12 (Children less than 12 years of age. This cannot be claimed for a child who is 12 years old or older.) - Free
If you check any of these, choose the number in each category and press the Apply Discount box. Then press the Continue box.8. You will go to the Payment Details page. On the right side of the screen is the information that says: "You are purchasing tickets for:", followed by the ticket details. It will have the date and the number of tickets. In red will be this information:
Entry time Nasrid Palaces, followed by the time you can enter.
If this is incorrect, go back and restart.
9. Fill in all the Contact Details and Enter your card details boxes including the Mobile Phone box. If you do not have a mobile phone, write any 9 digit number.
10. Uncheck this box that says: I want to take advantage of thee details and join Club ServiCaixa. FREE! More information . This is not necessary.
11. Go to the Purchase page and complete your purchase. You will get an email to confirm your purchase. Be sure to print out the final ticket purchase information, which will have your entry time to the Nasrid Palace in red. Servicaixa advises one that he should pick up the tickets one hour before the entrance to the Nasrid Palace.
12. When you arrive at the main gate of the Alhambra, go to the building on your right, which contains the Servicaixa machines. You put in your credit card (the same as the one you used for buying the tickets) and the machine will print out your tickets.
13. Remember that you can see the Generalife Gardens before the Nasrid Palace. This will allow you to manage your time so that you are at the door of the Nasrid Palace at your appointed time.
14. There is a 20 minute walk from the main entrance to the Nasrid Palace.
15. Do not use a credit card that has an expiration date before the day you plan to go to the Alhambra. You will get an email telling you to pick up your ticket before that date, and if you are not in Spain you will be unable to do this.
16. Be careful when you make your purchase. You cannot cancel a purchase. Refunds are not possible. This is what the ServiCaixa website says:
How can I cancel a purchase?
You cannot cancel any purchases made using the website except in the case of operating incidents.
The reason for this is that Ticketmaster is not the ticket sales entity. Ticketmaster simply makes its advanced sales system available to promoters and to the general public so that the user always buys directly from the promoter.
17. The Ticket Master website allows one to purchase tickets 90 days in advance. It is important to buy one’s ticket as far in advance as possible to be sure one can get in. The Alhambra is the monument in Spain that gets the most visitors (3 million a year) and it is crowded the whole year, not just in summer. There are only 6600 timed tickets available each day.
18. If the transaction is successful, you should get immediately a transaction ticket that you should print. It will have the date and time of entry, your credit card no. and expiration date, and an ID and reference number. The transaction will be charged to your credit card immediately. If it is not charged to your credit card on the day you made the transaction, then the transaction did not go through.
19. The Ticketmaster website is optimized for Windows computers. Anyone using another operating system may have problems. Apparently Macs work also.
20. Those unable to get tickets to the Nasrid Palace will probably be able to buy tickets to see the Generalife Gardens for 7 euros.
21. If you have a problem getting tickets using the internet, you can call the phone numbers below . Give your name and credit card details.
21a:
Phone numbers:
When calling from The US OO1134- 934923750
When calling from The from within Europe 0034- 934923750
Or within Spain902888001
22. After you have bought your tickets and before you see the Alhambra, you may find that your credit card company issues you a new credit card. When you go to the Alhambra, bring the old credit card so that you can use it in the Servicaixa machine. The old card is the one that will give you your tickets.
23. If you have a problem completing your transaction, try the computer at work or try the computer of a friend. Your PC may have software that prevents the completion of the transaction. Also try different credit cards. Try to persevere!
24. The Alhambra Museum and the Museum of Fine Arts are closed on Mondays. When the museums are open, one can enter them for free, without having to buy a ticket to the Alhambra. From the ticket office, walk down the hill and follow the path close to the wall of the Alhambra. Enter through the Puerta de la Justicia (Justice Gate). You can also see the stores near the Palace of Carlos V for free.
25. The morning session is between 800H and 1400H. However your ticket will tell you the exact time you have to be at the Nasrid Palace. This is what is important. But you need to manage your time properly.
If your ticket for the Nasrid Palace is for the morning session before 1130 H, you need to leave the ticketed areas of the Alhambra by 1400H. You can stay in your ticketed area after that but you can no longer go to another ticketed area. Ticketed areas are the Nasrid Palace, the Alcazaba, and the Generalife. The museums in the Carlos V Palace are not ticketed areas.If your ticket for the Nasrid Palace is for the morning session and is at 1130H or more, you can stay all day.
If your ticket is for the afternoon session, you cannot enter the Alhambra grounds before 1400H at the gate beside the ticket office. If you are early for the afternoon session, you can go down the hill and look for the Puerta de la Justicia (Justice Gate), where you can enter the Alhambra grounds. You can enter the Carlos V Palace, where there are two museums, the Fine Arts Museum and the Alhambra Museum, both of which are free.
26. You can see the Nasrid Palace and the Generalife Gardens only once, since they wand your ticket when you enter each of these places.
27. Transportation to the Alhambra - One can take either Bus 30 or Bus 32 from Plaza Nueva to the Alhambra. One can also take a taxi.
28. Buying Alhambra Tickets Without Previous Reservations
Some people may arrive in Granada or another part of Spain without having reserved a ticket through Servicaixa. Servicaixa announced on July 28, 2008, that you could buy Alhambra tickets using La Caixa terminals. All La Caixa machines will allow you to buy Alhambra tickets at least one day in advance. This will prevent queues at the entrance to the Alhambra. the present procedure of reserving in advance through Servicaixa will still be in effect and is probably the best for foreigners who want to reserve in advance and are not in Spain. There are 4098 La Caixa terminals scattered over Spain and they are in the La Caixa bank offices (Open Monday to Friday from 8:15 am to 2:00 pm).
Procedure:a. Provincia (Province) - Choose Granada.
b. Localidad (City or Town) - Choose Granada.
Click on Buscar Cajero and it will go to another page and show you all the terminals at your location.
The most convenient La Caixa location in downtown Granada, near the Cathedral: Acera de Darro, 54.
You put in your credit card in the terminal and the terminal knows if it is a foreign credit card, so then it gives you a selection of languages. The buying of the Alhambra tickets should then be straightforward. If you have any problem, ask help from one of the bank clerks and they will be glad to help you.
29. Tickets can also be bought at the Tienda de la Alhambra shop in Granada’s city center on Calle Reyes Católicos nº 40, paying by credit card. This is a good place to pick up tickets already bought beforehand. The machine there is super simple and seems to only do one thing- no other choices like on regular machines. BUT the biggest bonus is then that you do not need to go all the way to the top entrance of the Alhambra to get in. You can enter at the Justice Gate and be very close to the Palace- This is an essential tip.
30. Most hotels will be able to buy Alhambra tickets for you if you are staying at the hotel. Apparently many tickets are reserved for hotels for availability to their clients.
31. This is the official website of the Alhambra:
One can read articles in it. Read the article “How to visit the Alhambra”. This has a map of the Alhambra and shows where to park.
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