The hotel is okay, but they have definite issues with staff training. It seemed like almost all the front desk and restaurant staff were new. With a couple of exceptions they were very slow, unresponsive and seemingly untrained.
We did not get the room we had reserved and had confirmed (nor did our traveling companions). The price charged was not that confirmed - though they did adjust when 'confronted'. They claimed to not have my e-mail and had no record of confirming the room (though they did have the reservation) and were non-plussed when I showed them the e-mail confirmation I had received.
We heard many complaints from other guests as well about wrong rooms, inadequate response from the front desk and so on. The breakfasts in the restaurant were good but service incredibly slow if there were more than two tables occupied.
Location is good if you want to stay south of the city, good public transit into the city itself (about 20 minutes by train, station is about a five minute walk). Brighton itself is a very nice suburb and shopping/restaurants on Church Street excellent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC