Stayed with two friends while on a shopping trip to nearby Clarks Village, we shared a room on the ground floor. We were kept awake all night due to the noisiest residents I have ever heard, the racket went on all night long. We tried reporting it to reception at 0400hrs but there is no-one there at night and we certainly did not feel safe to venture from our room to investigate it ourselves. We went exhausted to breakfast, whilst there a very drunken guest arrived, his language and behaviour was awful. Despite this nothing was said to him and he was served breakfast while he continued his foul mouthed tirrade and ranting. We had already complained about the noise that had prevented any of us getting any sleep, we then complained about his language and behaviour. To say the staff were dismissive of our complaints would be an understatement, it was "oh well we can't be responsible for the guests". Whilst I appreciate this, we should never have been subjected to such dreadful behaviour, somebody should have insisted he leave the room instead we felt forced to retreat back to our room. As we were checking out the owner came along who's only comment was that he hoped it wouldn't stop us from visiting again. Despite our serious complaints, we were charged the full amount (and it's not cheap) for no sleep and having to cut breakfast short, It turns out they regularly have groups of young men staying who are working locally. I will certainly never go back and had such a bad experience am considering further action, surerly when taking our money they have a duty of care to us? We had a great evening meal at the Bull next door and will stay there next time, the staff were very friendly and it's more reasonably priced.
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