I get the distinct impression that you get served promptly if you know the manager/staff - if not, you could be in for a long wait.
We booked a table to celebrate a birthday and arrived on time. We were the first in the restaurant so thought we would be served quite quickly (how wrong we were!). Four or five other tables were served with starters and/or mains before we had anything. After an hour of waiting we asked if we were going to get our meals and were told "yes, don't worry about it". 10 minutes after that our food arrived with no apology and on ridiculous plates/chopping boards.
Well, it ruined the birthday and we're so disappointed as we really loved the place up until then. All it needed to make it better was an apology - not too much to ask is it??

The hotel is effectively a pub that sells food with a few rooms. The whole place is generally a little tired. The rooms are upstairs and are noisy – in some you get noise from the bar whilst in others you get road noise and vans coming in and out of an adjacent post office depot. As one of the other reviewers mentioned, there is also a door which slams every time someone uses it!

The rooms are small with massive furniture which makes it feel even smaller. The room, bedding and en-suite seemed to be clean. Tea and coffee making facilities are included, along with bottled water which is a nice touch. There is also free wi-fi and a small car park for customer use.

The price is room only and you pay for breakfast dependent on what you have. The menu is pretty standard fare of full or half English breakfast (both very large), omelette, cereal etc. There was nothing special about it – no homemade breads, the cereals are packaged, they had run out of croissants and the juice was from a carton.

I’ve left a review about the restaurant separately.

The staff are friendly and helpful.

Stayed for a weekend in October. Room up lots of stairs and very olde worldly. Large wood furniture, uneven floor and kettle,water etc all supplied. There was handwash and shower toiletries supplied. Wi-fi available once you obtain the password. All in all very pleasant indeed. I eat here fairly regularly and as always the food is excellent. 2 menu's provided, an ordinary on and a special menu with extras. All food cooked well. It is often very busy on a Saturday evening and although full, staff were keeping meals flowing.
Breakfast not included in the room rate but huge if you have full english.
Only 2 small negatives, back door from pub bangs every time someone goes out. Able to hear this on top floor. Annoying if you wanted to sleep early. Sausages slightly overdone for brekky otherwise great.

If you want to tour North East Norfolk, look no further than the Black Boys Hotel and Restaurant. The rooms are finished to a high standard and are immaculately clean. It should be classed as a "Gastro Pub" as the food is superb both in quality, immagination and presentation. We will be back............