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Lapland Hotel Pallas: Traveller Reviews

Pallastunturintie 560 | Pallas, Muonio 99330, Finland
Hotel amenities
Lapland Hotel Pallas
Ranked #1 of 3 hotels in Muonio
4.5 of 5 stars 66 Reviews
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66 reviews from our community

What travellers say about this hotel
  • First choice(20)
  • Gala dinner(9)
  • Snow shoes(6)
  • Very expensive(6)
  • Day trip(5)
  • Rooms were basic(5)
  • Ice bar(5)
  • National Park(4)
  • Night time(4)
  • Tea coffee(4)
Traveller rating
    45
    18
    2
    0
    1
Only show reviews for Family (48) | Couples (8) | Business (0)
Date Rating
Manchester
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“The Most Magical Place On Earth!”
5 of 5 stars Reviewed 14 January 2012
4
people found this review helpful

Myself, my husband and two children aged 8 & 5 enjoyed a 3 night stay here at the 'Snowy Wilderness Lodge' as it's described in the First Choice brochure, from the 4th of December.
On Arrival you are greeted by elves at the airport, which was a great touch. You are given a large sack by the elf for your coach and directed to a large shed in order to collect your clothes. You are provided with thermal suits, boots, hats, gloves & socks if you want them. We decided to take our own hats, gloves & socks and a top tip is to get your children a bright hat as once your in your suits, everybody looks the same! The suits are really toastie, just make sure you take a base layer such as thermals and another layer over that such as tracksuit pants & a fleece top. Once on the coach we we're given a pack with our ininerary & room key in. The organisation was fabulous and everything is designed to help you get the most out of the short amount of time you have here.
The hotel itself is lovely, it's small and friendly and very cosy. The santaclusive is also very good. You are provided with beer, wine, certain soft drinks, hot berry juice, tea, coffee plus 3 meals a day and snacks inbetween! The food, although not a lot of choice, was of a very good standard. With a childrens choice every night as well. Although secleuded, it is very picturesque. You are surrounded by snow covered trees and this is about as authentic an experience you will get, which was exactly what we wanted.
Included in your stay are taster sessions of a husky ride, raindeer ride & snowmobiles. You can also book these as an optional excursion. However they are very expensive & we found the taster sessions more than ample for what we wanted.
There are sledges outside the hotel which are available for you to use at your leisure. The sledging run, in the words of my boys is "awesome" and we spent a lot of time on it. You can also go snow shoe walking with the elves and take part in the elf academy. The details of all of this is on your itinerary. There is an ice bar outside which is open for an hour each evening. You can sit by a roaring fire whilst sipping a hot berry juice or a crisp cold beer, all whilst the children play in the snow. Believe me, it doesn't get much better than this!
I think it's worth mentioning that we have never been anywhere in the world where the staff work as hard as they do here. That goes for the First Choice staff as well as the elves who are absolutely amazing with each and every one of the children. We we're honestly made to feel like we we're the only family there & nothing was too much trouble. After dinner each evening there is a kids disco usually followed by a quiz and a raffle of some sort.
The absolute icing on the cake was the last evening where you will have a gala dinner. Your table is pre allocated and each family get to meet Mr C privately in his library. I won't say too much about this other than it was wonderful & the photograph if you want it is quite expensive at 40 euros, but well worth it!
Overall, a trip to Lapland is something I think everybody should experience at least once in their lifetime whether you have children or not. It is an expensive trip to take but what you are paying for is an experience to one of the most magical places on earth. This was my 8 year old's crucial year and by taking this trip I believe we may have extended his belief by a few more years yet. If you didn't believe before, you certainly will after going here...it was the most amazing holiday ever.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cotswolds
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Wonderful experience !”
4 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

We stayed for 3 nights at the beginning of December -first weekend of the Santa trips and we had a great time. The food was fabulous, the reps were fantastic, and the taster sessions were very enjoyable too. Although it's in the middle of nowhere and so you are limited to actvities in and around the hotel, there was always plenty to do and our family enoyed non stop sledging - and even though it's only properly light for around 3 hours a day there is enough lighting to stay outside for most of the day if you (like my dad and husband -and my children of course !) get a real kick out of the sledging. The hotel itself is quite basic and the room facilities are minimal but we spent hardly any time in the room and the beds were comfortable so we had no complaints but don't go expecting luxury-it's a lodge. All in all I'm glad we spent the money and did it but I would say that if it would really dent your budget to do this then Lapland UK in Kent is a fantastic alternative (day trip only) and you get a real flavour of the real Lapland for a lot less money. Also, I felt the Santa visit at Lapland UK was more magical as Santa actually knows facts about your children and asked mine why our dog wasn't with them !! Anyway, that's another review altogether ............

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TheSCPotters about Lapland Hotel Pallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed 9 January 2012
3
people found this review helpful

I stayed with my family for 5 days during December like the other reviewers cannot fault our stay. My minor gripes are the cost of trips which you have to book via First Choice and there constant plugging of trips. The beer was good, likewise the wine, foods OK no one went hungry, they Elves and reps are great.

Room Tip: Drink lots of beer or wine, that ensures a good sleep
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask aspainwreck about Lapland Hotel Pallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mini-gem2000
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“the time of our lives!”
5 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

My 5 year old son and I stayed at this hotel just before Christmas 2011.Id read the previous reviews and I agree with everything they said. There was not one fault with this experience.Its the best thing we've ever done and I completely reccommend it to anyone, with or without children.The hotel was comfy and clean and there was plenty to eat, and very nice too.The staff were friendly, the reps and the elves excellant.The setting is in a national park so when its not dark (between about half ten and two) the view is stunning.We enjoyed sleding, snow shoe walking and skiing with the elves, as well as husky,reindeer and snomobile ride (the last three were expensive) but there is a taster session available for them.At the airport we were provided with snowsuits, boots,wool socks, hat,gloves-all were adequate enough, although we took extra gloves, hats and socks.I wore 6 layers on my legs, eg,tights,thermals,leggings,thick wool leggings,black trousers,and then the snow suit, and about 4 on top.When we were on the coach (40 mins) snowman dan (rep) gave us our room keys and itinery, which saved time wasting once at the hotel.The itinery was jam packed although there was some free time.There is nothing but beautiful hills and snow covered trees around, but on the first day before the taster sessions we were taken to a local supermarket and gift shop.this was good as there was sledging outside.The gala dinner was lovely and seeing the real santa clause was amazing.Id seen pictures on trip advisor of the santa, but i think they were quite old and these nearly put me off choosing this hotel, but the setting was just as youd imagine and the santa too.
This was totally the best thing I have ever done and everyone needs to experience this holiday.Especially at this hotel (which is the only one that has elves).
Thank you first choice, snowman dan, crackers keilly, boodolph, sarah clause, clumsy, nutcracker,pixie,sparkle, dreamer xxxxxxxxxxxxxxx

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mini_gem2000 about Lapland Hotel Pallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Perfect for children of all ages, but special needs children not catered for”
5 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

I honestly could not fault this for a holiday for anyone going with a family with children, but if your child is special needs or autistic, then it could be a problem as their needs are not catered for. I found that despite me telling everyone well in advance what my son would need. I was shrugged off and subsequently a lot of the activities he could not do as the other kids just swarmed past and he was not given the chance to have a turn and just ended up being pushed constantly to the back thus missing out on joining in or the taster sessions such as skido for children. The organised coach trips to special events sucha s sledding ec were great but once again by the time we cought up with the "crowd" we were ushered back to the coach in time to catch it backa gain, so not much time to do anything.

Leaving at the airport was nigh on impossible, despite telling everyone well ina dvance my son needed a quiet space to sit and that we would need to check in quietly as he would react to the crowds and queues, we just ended up being pushed back and back in the queue and not helped at all. We finally were last to go through checkout and by then all seats were allocated and we had to race through security etc to catch the plane. England side were more than helpful allowing early check in etc.

So all in all a super holiday but if First choice could just go that one step towards understanding special needs children and autism, then we and other special needs children would get a lot more out of this holiday and I would be going again.
Itdoesnt take much, just to let han autistic child sit in a quiet area and have their turn allocated, so he is not queing or being stressed out by over ecxcited and noisy children.

one other thing would help and that is tea and coffee making facilities in the rooms

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Lapland Hotel Pallas

  • Lapland Hotel Muonio
Address: Pallastunturintie 560 | Pallas, Muonio 99330, Finland
Price range (per night):* 119 AUD - 119 AUD

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