Situated at the lower part of Chaweng Main Strip, away from the noise and bustle but just minutes away by car to the action. The property is a compact, cosy place best suited for relaxation and occasional walks by the beach. It doesn't have its private beach but one can reach a clean, quiet beach via a boardwalk at the end of the restaurant.

Nearby there are two other sizeable hotels, and a smattering of restaurants. Opposite the property is a small provision shop, but variety is very limited, comprising mainly snacks and beverages.

There were a few hiccups at the beginning of stay; Blinds were jammed, mattress cover was stained and air-conditioning did not cool. Put off by these annoyances, it was feedback-ed to the Front Desk Manager and she helped tend to these very quickly and got them resolved. Impressed by the service recovery and the following days were pretty smooth from there on.

I stayed in a Seafront Pool Villa and below are some observations:

Good -

- Friendly and responsive staff in the restaurant and spa, as well as the phone operator.
One incident when the Chaweng Noi region had cable tv power cut, the staff provided updates and assurances they are pressing for a solution from the providers.

- Integrity and honesty in the restaurant staff, after spotting I had left my wallet on the table leaving the restaurant, a staff went after me to return it.

- Front Desk staff brought towels and ice water when they see guests struggling in the heat.

- Design of the property ensures the pool villas had the best views of the sea and beach, from the bed, sundeck and the infinity-edged pool.

- Location of property ensures guests have the best of both worlds, the views of a beach or the sea, right from your own pool villa. Situated a good distance from the airport, guests can see the planes land and take off but not hear them.

- Pool villa offers guest/s various ways to relax - a seperate living room with sofa, deck chairs, beach bar-styled chairs and tables. Only a sala is missing.

- Property is clean and well-maintained, fallen leaves are raked, rubbish left by guests collected promptly

- Staff throughout the hotel are friendly and ensures guests are rarely ignored passing by them. Not intrusive, just simple hellos from them, even down to the gardener.

- Spacious bathroom with seperate WC and shower area.

- Pool feels clean and water fresh. Clearing the pool seems to be done regularly.

- Tidy, good set of toiletries provided

- Reasonable-priced food in the restaurant

- Constant soothing sounds of the wave in the pool villa


Bad -

- Heavy set of curtains require much strength to operate, and thin strings can cut tender skins.

- Bedroom design places bed in the middle, constraining the free area surrounding it, made it feel squeezy

- Furnishing needs a major overhaul. Stained items are not cleaned/replaced, eg. Cup trays, mattress cover, beach towels and walls of pool villa, to name a few. Some furniture are chipped and or rusted.

- Pool Villa has a lack of privacy as the grass patch in front of each villa's pool are practically connected. Peopl can pass through should one make an effort to do so.


Can do Better -

- Situated close to the road, the Deluxe rooms and Jacuzzi Suites are prone to traffic noise but it's not a big problem at night. Rooms can be fitted with sound-isolation fixtures The villas have no such problems.

- Library/Workstation area can be made to be more welcoming; It is very stuffy and hot without the fan being turned on.

- Menu in the restaurant is a little light in variety, and bar could do with a wider range of drinks.

- Not enough deck chairs in the main pool, and the main pool area is a little small.

- Staff can be better-informed of the restaurants and spas nearby the hotel and advise guests.