After a stay in October 2009, I booked the entire hotel for a 2010 Tour de France trip. Where to begin? Ostape is a little hard to find tucked into a beautiful mountain valley just a short distance from the border with Spain. But it is well worth the effort. It's not a traditional hotel but rather a collection of luxury villas around a large central building which houses their gourmet restaurant. Once within the gates, guests are issued their own private golf carts as the grounds are extensive. Half of our group will be cyclists and the setting couldn't be more ideal with incredible views of the surrounding mountains. The rooms are a mix of traditional materials yet with with modern features. My room had an enormous bed and huge bathroom. The food and service were exquisite but I've rated the service "good" rather than "excellent" as there was a considerable delay in response time regarding our July 2010 reservations. Otherwise, heaven on Earth.

Wonderful in all respects - food, accommodation, location, ambience, silence. If you can afford it, go.

Amazing place with stunning setting.Drive down tiny road and the estate doesn't disappoint with beautiful villas spaced on hills around the grounds and surrounding this is a lush rolling countryside.
The villas are bright and spacious and with the distances between other buildings they feel really private.the is excellent as expected in this Alain Ducasse affiliated hotel.
Booked on short notice while travelling to biarritz and managed to get a good price well worth checking out

We stayed at this hotel for four nights and each morning I had little red bites on my face, arms and legs. Having never seen or been bitten by a bedbug, I don't know what had caused these bites. Neither did the receptionist, who claimed not to know what they were.
On the last morning, we saw a small bug on the bed and my husband said maybe it was a bed bug. However at Euros 430 per night, we assumed this could not be the case. Imagine my horror when, upon checking the internet at home, I found the bites and the bug matched exactly the photos for bedbugs.
I wrote immediately to Ostape and heard nothing. Having complained to Ostape on several occasions and being ignored, I asked American Express to intervene on my behlaf. As a result, Ostape apologized for the "inconvenience" and suggested I might like to experience the "true meaning of the Basque country and spend two more nights at Ostape" on them. I refused. After all, once bitten, twice shy. I did ask them to credit my Amex card for the two nights, but once again, I was ignored. Being bitten was a horrible experience, and being ignored made it much worse.