To start off, we were NOT supposed to be in this hotel. So our opinions on the whole holiday are less than what they should have been.

Rooms: The first room we had was a complete squalor, something you'd expect the yobs to stay in at Butlins! Plug sockets hanging out the walls, insect infested, dirty and just generally horrible. We were forced to stay in this room for 2 nights until the staff could allocate us something better.
2nd room was fantastic! 3rd floor, above reception. The only noise we heard were some noisy neighbours and our hallway was the maids morning meet up point.

Food: Do NOT come here all inclusive! The buffet food is in general terrible. You could piece together something but most of it was inedible- the onsite pizza restaurant- Morrcollo, was nicer so if you are all inclusive, do try to go there. For a better breakfast, go to the Sports bar just up the road. Drinks fine, snackbar fine- although burgers could do with being warmed up in your microwave!

Hotel Grounds: Pools, bar, evening bar and entertainment- fine if you like that sort of thing. Some parts very run down- don't bother playing mini golf!

Location: Fine, though if you go far you will have to go up/down hills to get anywhere interesting. Like the natural pool. Some nice bars and resturants around with good entertainment and food with friendly staff.

Just returned from 10 days All Inclusive with thomas cook Hotel is very clean and they never stop clean very day (not sundays) the staff of the hotel are very nice one or 2 are bit rude but the rest are nice and go out your way to help well mainted on site team always painting gardening change lights ect keeping the place in top shape this hotel should be 4 stars , food good, drinks and snacks great food is very warm chef talk to you food never cold (apart form the cold food) 4 main pools one heated in winter thar was good but cold one is nice 2 small kids palls The evening entertainment was poor but gr8 if you have little kids !! nice area out the hotel nice walks and that los ginabes is at 15 min short walk away very nice there !! ALSO LOADS OF SUN BEDS !!!!!! never had to fight for one have pics of loads of spear ones

what to say about thomas cook very good reps on the site neil !! aways come to the pool in the morings to ask how you was and good with local info as he lives on the hotel thomas cook trips are good but some are pricey look arownd for local trips same trips less cash ! but over all thomas cook are very good and would recomed them to very one !!!

read over views about this hotel before i when i feel there not wright and have pass this on to tripadvisor it a 3 star or keys place not 5 star !!! you get very very good value for moncy here !!!!!!!!!!!!!

can show pic if you messge me

I recommend you do not hire a car!! bus are fast very cheap and easy to use with english staff on most if not ask wear u want to go on the map

This apartment hotel is very tired - rusty fridge, rusty bath, very uncomfortable sofa, 80s decor.
Very under-equipped for self-caterers - beans on toast would be about as gourmet as you could manage, and even that would be a struggle as there is only one power-point for a kettle, a toaster and a microwave.
Very noisy at night, with sometimes 2 competing discos blaring out their music. The hotel asks guest to be quiet after 11pm, but these discos go on until midnight.
We suffered from cigarette smoke coming into our room - we can only assume that it was because our next door neighbor was a heavy smoker, and it was permeating through the air-conditioning ducts.
The only thing going for this hotel is that it is clean, and is convenient for several restaurants.

Just returned from a week All Inclusive with Thomsons. Hotel clean, well mainted, food good, drinks and snacks great. The evening entertainment was poor but nice to get out and go to some local bars with excellent nightlife (Especially Route 66).

I recommend you hire a car and get around to Los Gigantes, Masca Village etc. Also the boat trip to see Whales and Dolpins from los Gigantes was excellent. Just go down to harbour and book direct for about 30 Euros for 3 Hours incl lunch.