Just returned from 10 days All Inclusive with thomas cook Hotel is very clean and they never stop clean very day (not sundays) the staff of the hotel are very nice one or 2 are bit rude but the rest are nice and go out your way to help well mainted on site team always painting gardening change lights ect keeping the place in top shape this hotel should be 4 stars , food good, drinks and snacks great food is very warm chef talk to you food never cold (apart form the cold food) 4 main pools one heated in winter thar was good but cold one is nice 2 small kids palls The evening entertainment was poor but gr8 if you have little kids !! nice area out the hotel nice walks and that los ginabes is at 15 min short walk away very nice there !! ALSO LOADS OF SUN BEDS !!!!!! never had to fight for one have pics of loads of spear ones

what to say about thomas cook very good reps on the site neil !! aways come to the pool in the morings to ask how you was and good with local info as he lives on the hotel thomas cook trips are good but some are pricey look arownd for local trips same trips less cash ! but over all thomas cook are very good and would recomed them to very one !!!

read over views about this hotel before i when i feel there not wright and have pass this on to tripadvisor it a 3 star or keys place not 5 star !!! you get very very good value for moncy here !!!!!!!!!!!!!

can show pic if you messge me

I recommend you do not hire a car!! bus are fast very cheap and easy to use with english staff on most if not ask wear u want to go on the map

This apartment hotel is very tired - rusty fridge, rusty bath, very uncomfortable sofa, 80s decor.
Very under-equipped for self-caterers - beans on toast would be about as gourmet as you could manage, and even that would be a struggle as there is only one power-point for a kettle, a toaster and a microwave.
Very noisy at night, with sometimes 2 competing discos blaring out their music. The hotel asks guest to be quiet after 11pm, but these discos go on until midnight.
We suffered from cigarette smoke coming into our room - we can only assume that it was because our next door neighbor was a heavy smoker, and it was permeating through the air-conditioning ducts.
The only thing going for this hotel is that it is clean, and is convenient for several restaurants.

Just returned from a week All Inclusive with Thomsons. Hotel clean, well mainted, food good, drinks and snacks great. The evening entertainment was poor but nice to get out and go to some local bars with excellent nightlife (Especially Route 66).

I recommend you hire a car and get around to Los Gigantes, Masca Village etc. Also the boat trip to see Whales and Dolpins from los Gigantes was excellent. Just go down to harbour and book direct for about 30 Euros for 3 Hours incl lunch.

I have just returned from a week's stay all inclusive at this apartment hotel. I was rather anxious about what to expect after reading some of the reviews. However I was very pleasantly surprised. The room was a 4th floor studio apartment which consisted of a separate bedroom and large kitchen/lounge with the balcony overlooking one of the swimming pools. We were in 477 and the balcony got the sun from 3 pm to 6 pm.

The food was basic but plenty of choice and not the same every day

The drinks did come in plastic cups but there are glasses in the kitchen so if you take one down you can use this instead. There were wine glasses on the tables at lunch and dinner.

The resort is fairly quiet not not too out of the way. There is a pleasant walk to Los Gigantos and Puerto de Santiago. The bus stop is about 10 minutes walk up some steps with regular services through to Los Christianos.

The whole complex was very clean and the staff were very helpful and polite. There is free wi fi in the reception area but for some reason my lap top couldn't connect. Most other people's seemed to. However the hotel have an alternative connection which for 20 euros I was connected to all week and was able to use my laptop in the room which was more convenient really.

My only complaint was that the entertainment was not particularly good. However there are other bars nearby where there is alternative entertainment. However we stayed in the complex as we were all inclusive and didn't want to pay for drinks.

The transfers too and from the hotel were smoothly arranged. We thought we received value for money and wished we'd booked two weeks instead of one!