The Hotel was clean, and had a nice pool area, but apart from that, it didn't had the charm that you would expect for a 4 star hotel.

The rooms were average, with no luxury at all, just enough to spend a night. The service wasn't that good, (the recption staff was at times unpolite, and didn't pay attention to the guests as they should), the food was bad, although it had some variety, the taste was not so good. A four star hotel definitevely deserves a better chef.

The quality of the drinks also is the lowest possible, in the all included package.

We went with friends during the half term week. It was our first trip abroad with our 6 month old daughter.

Arrived at the hotel, room was big enough (just) - I had also emailed the hotel direct to see if we could upgrade to an apartment as I needed to prepare food for our daughter - no response.

No kettle though, essential for bottle heating, one arrived several hours later - the originial one requested blew all the fuses in the room, only upon stressing that i REALLY needed to feed my daughter did a replacement arrive.

Food in the restaurant would have been great if it had been cooked through and hot. So we survived on salad mostly. Also as we couldn't take carafes of wine back to the rooms (so my daughter could go to bed) we we ended up buying wine from the supermarket across the way.

Was disappointed that the Japanese restaurant was closed as we would have eaten there instead.

Cleanliness wise we couldn't fault it. But All Inclusive is not the way forward.

we went to the club aura on the 21/10.after reading comments on this site was a little concerned,no need at all.room was good,cleaned every day,food very good, complex clean,bar staff ok a little overworked at times but a little patience and you got served not waiting longer than three to four mins.some of the entertainment team i believe came from the seaview hotel next door and they did everything to get people involved.evening entertainment was reps and local acts,jurgen and piano man were good,only downside it does say in brochure sattelite tv,1 channel sky news,rest in foreign language,pool very clean would recomend this hote to anybody with children but we were there in october,could become a little overcrowed inhigh summer,overall me my wife and two children 14 and 10 really enjoyed the holiday

We went during the half term week and nearly everything had shut except for the odd shop. We tried to book the Japanese restaurant inside the hotel and we were told that this shut for the winter even it had been advertised to be open as long as the hotel was. All the food in the restaurent was cold because they were not turning on the hot plates so everything went cold. The food was nearly the same every night. At a few meal times the food was not cooked, at breakfast the sausages were still slightly raw in the middle and the chicken was still solid pink in the middle. The staff were looking forward to closing for the winter and therefore service lacked slightly. There weren't many members of staff at the bar so it was hard to get a drink at times. However the entertainers were very good and children seemed to really like them. Maid service was good, they were polite and always cleaned the room to a good standard. I would reccomend this holiday at a different time of the year, maybe in the height of the season as hopefully everything would be at better standards. I would also consider going self catering as there is not always a lot of choice of food. The accomadation was good and the airport transfer was quick as well.