We stayed May 21 -28th 2011 and had been concerned by earlier reviews. However, apart from mosquitoes at night and a problem with the air-conditioning for the first 2 days, we had a lovely time and rate the hotel and its staff highly.
The Staff : overall they were very friendly and helpful.
The reception / management spoke good English ( and a new manager is a really pleasant English lady ) and were all very friendly and approachable. When there was a problem with the aircon they brought up a large fan to our room to help.
A lot of the Waiting staff spoke good English and were also nice, and we didn't experience the hostility an earlier reviewer found. There was one evening where a waiter who admittedly was a bit off-hand at times, ignored us to the point we had to get our own bread and wine, but this was more than made up for by the hotel's sole waitress who used her initiative and took over our table. She was brilliant throughout the stay and has a great future ahead of her - very capable and motivated. When she learned it was my birthday, she brought out champagne and candles etc, and made a real fuss, and it was genuinely done out of her own good will and kindness rather than it just being hotel policy. ( and she did other nice things during our stay ).
She also good-naturedly humoured my husband trying his ancient school-boy French out on her and his gentle flirting. A thoroughly nice girl and with the other staff , made it such a good holiday.
The Hotel : although we had an unrefurbished room, it was clean and comfortable, and thus we weren't bothered about moving, though we did look at a newly up-dated room and were very impressed. It even had a kettle and tea-making facilities ! Once that refurb has finished ( it was underway but we were not disturbed by it ) then the hotel will be very smart ; I just hope they don't raise the prices. The beds were large and very comfortable.
The gardens were a bit disappointing as much of the grounds had become neglected, but the important parts such as the dining terrace and the terrace at the front of the hotel and by the pool were well maintained and attractive. The pool was lovely and we had it to ourselves most of the stay. It is not heated but was a nice temperature.The poolside shower wasn't working and the lavatory in the next door Orangery was sometimes locked, but perhaps in high summer these will be remedied.
The Food : all credit to the chef and staff, this was excellent, but the menu wasn't cheap. The restaurant is obviously a gourmet destination for locals, and some nights it was booked up. The menu was the same all week and although there was a good choice, we found it a bit repetitive as the food was very rich and a couple of nights we decided to buy our own plainer food and have a picnic just so our tastebuds could recover. Breakfast was a buffet, but again was to a high standard.
There is a large carpark with plenty of room though with conferences it did fill up.
Its worth checking when the aircon works ; we were there in a bit of a heatwave, but the week or so before had been cold and they had changed the aircon to a hot-air function. The engineer was required to turn it back over, hence our problem, above. Being by a river, mosquitoes were a problem ( they are silent and difficult to spot ) and for the first 2 nights we kept the window closed and it got very hot, though the fan was much appreciated. There is a good pharmacy in the little village.
On a general basis, the newish ring road around Bezieres took some getting used to, so get a sat-nav or up-to-date map,and eating out was far more expensive now than when we last visited France. However, we loved the hotel and the region and would go back, though suspect in high summer when it is full it might lose a bit of its charm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC