We stayed for 4 nights at the Explora Patagonia in December 2011. This was our second stay at an Explora Lodge - having stayed at the Explora Rapa Nui on the same trip. The Explora Patagonia also provided outstanding service, food and tours, and a stunning view of Cordellera del Paine and Lake Pehoe. I have to get up early every morning to take pictures of the sunrise over the mountains and the lake! The lodge is also a coveninet point to explore the beautiful Torres del Paine National Park. Rosaria, who seemed to be everywhere all the time, would make sure that all requests were met promptly, including arranging special tours. We found the fellow hotel guests to be extremely congenial, and after the first two nights many of us were sitting together. Explora Patagonia is not inexpensive, but everyone we talked to agreed that it is well worth the price. It is without doubt one of the most outstanding lodges in the world.

I will never forget my experience. From the expert guides, for whom nothing is too much and the quality of the food and wine, to the wide variety of excursions and perfectly comfortable rooms, everything was unbeatable.
We trekked to the grey galcier- a must and challenged ourselves on the highest peaks of the park, rewarding ourselves daily with three course lunches and dinners and endless Chilean wine.
Can't recommend this piece of heaven enough.

We too had our trip to Explora cancelled due to bush fires and found that the ongoing communication by Explora to be first class. We were about to leave on a trip to Antarctica and the plan was to then go to Explora requiring two days of travel upon the completion of our cruise to get there. Explora communicated with us via email and also copied Lindblad (cruise operator) to ensure we received their messages.
Explora went to the trouble to tentatively book us alternative accommodation within the park, offered us a discounted rate at one of their sister properties or the option of a full refund.
We have just returned to Australia and are now hoping to get to Explora next year.
We had booked direct so if anyone is experiencing trouble getting information regarding refunds etc I would suggest you get your travel company to contact Explora direct or do so yourself.

We were also impacted by the fire, and we were in frequent communication with Explora as they determined whether the hotel would be closed at the time of our reservation. Fortunately, we followed Explora's advice at booking and purchased travel insurance, so once it was determined the hotel would be closed, we were able to modify this part of our trip and stay at Explora's Easter Island property at no additional cost to us. Had we not purchased travel insurance, our options would have been more limited and less attractive, but Explora did demonstrate some consideration for the inconvenience and we felt good about the overall outcome given the unfortunate situation at Explora Patagonia.