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Chateau des Reynats: Traveller Reviews

4.0 of 5
15 Avenue des Reynats, 24650 Chancelade, France
Hotel amenities
Chateau des Reynats
3.5 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    9
    8
    9
    5
    6
Date Rating
Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Rip-Off. Nice staff, but a dumpy hotel in a terrible location.”
2 of 5 stars Reviewed 11 March 2010
1
person found this review helpful

First of all, the staff at this hotel was uniformly great. Attentive, helpful, and friendly. (For example, we called the front desk to ask about internet, and five minutes later someone arrived in our room to connect a wireless router.) They really seem to be doing the best they can with what they have...which isn't much.

There is not much else positive about this hotel. First, forget what the website says, it isn't really a castle. It's more of a large house with faux-looking turrets and a sad suit of armour on the front porch. It's much in need of painting and a general sprucing-up.

Second, the location is positively awful. It's about a block off a very industrial, unattractive road. The view from our windows was of a development of run-down duplexes.

Third, the hotel itself is very run-down. After checking in in the dark, small, dingy lobby, we climbed the stairs to the second floor and opened the door into...complete darkness. The lights in the hall seem to turn off on a timer, but don't have a motion sensor to turn them on. So after we groped around in the dark for a bit and found a light switch, we made our way to the suite.

One of the strangest things about the room was that the management appears to have decided to paint over some sort of decoration on the upper half of the walls, but stopped in the middle of the project. There were great swaths of smudgy white paint circling the room, covering up a mural or border of some sort. The carpet and furniture were very worn. The bathroom was clean but very small, and looked as if someone's grandmother decorated it in 1953 and it hadn't been updated since. It was extremely hot. I had to open the windows to counteract the air pouring out of the furnaces, which could not be controlled in the room. (Remember, this was February...so we had to open the windows, then close, then open them, all night...just to achieve a bearable sleeping temperature.)

We stayed in the off-season (it was so off-season, that most of the other chateaux we tried to book were closed for the month), and yet the room I just described to you was more than $300 per night. Plus they charged an additional $50 for a rollaway bed for my daughter. Completely outrageous for a hotel in this shape.

The restaurant was in a bit better shape, which is good because there is nowhere else to eat nearby. The food at dinner was actually quite creative and most of it was fairly good, and the service was great.

Breakfast was a different story, however. We were shown to a table that had a basket of packaged madeleines and pastries (individually wrapped in plastic, vending machine style...) and a few containers of yogurt. The waiter pointed to a tray across the room that had a few croissants and pains au chocolat. That was it. For $12 each. Coffee and juice extra.

Bottom line, don't be fooled by the pretty pictures on the website. There are much, much, much better places to stay in the area, usually for less.

  • Stayed February 2010, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bacchus Marsh
Top Contributor
74 reviews 74 reviews
Reviews in 57 cities Reviews in 57 cities
51 helpful votes 51 helpful votes
“Rooms too hot and shower a nightmare”
3 of 5 stars Reviewed 2 June 2009
1
person found this review helpful

Stayed in the general accommodation area of the Chateau not the chateau (unfortunately). Rooms are small and VERY HOT. Again, air conditioning that doesn't work. Shower was over bath and shower head located in bath. Very awkward and dangerous to shower as well as water going everywhere as no shower curtain or wall .... Rooms weren't quiet either. Tea and coffee facilities provided. Food at chateau VERY AVERAGE! Beds weren't overly comfortable - suppose you get what you pay for here!

  • Stayed May 2009, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vancouver BC
Top Contributor
77 reviews 77 reviews
Reviews in 50 cities Reviews in 50 cities
170 helpful votes 170 helpful votes
“It is a castle”
3 of 5 stars Reviewed 13 February 2009
1
person found this review helpful

This is one of those places that looks better in photos than it is. Not that it is bad but it is a couple of stars short of its four star listing. I had the Turpin room. It is scantily furnished in need of a renovation. The room was hot in February and I had the large window wide open. It was quiet outside. Inside, however, sound travels between the floors. It might be quite a hot stay mid-summer. The restaurant was closed so no comment other than a basic 14 Euro breakfast the next morning. The Orangerie is the main block of rooms a wee walk from the castle, but there was nothing to suggest they would be a better stay. If you want an inexpensive stay in a castle-like hotel and do not need any extras it is quite OK for Euro100/night.

  • Liked — Castle-like
  • Disliked — Just a basic hotel
  • Stayed February 2009, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Contributor
22 reviews 22 reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Quite Nice, Restaurant more so than hotel”
3 of 5 stars Reviewed 12 January 2009
2
people found this review helpful

We got to stay in the chateau which was a treat, because they weren't too busy. The rooms and bathroom was very large, however a little tired feeling. It needs a bit of a facelift and the rooms weren't so clean. However the restaurant made up for it! The evening meal was amazing. Breakfast one morning was just bread and jam. The next morning was a continental buffet. Strange they were both so different. The staff were quite friendly, spoke very good english. The location wasn't the best. You really need to drive anywhere to get dinner, if you aren't going to eat at the hotel restaurant.

  • Stayed December 2008
    • 2 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Franklin, Wisconsin
Senior Contributor
29 reviews 29 reviews
Reviews in 26 cities Reviews in 26 cities
65 helpful votes 65 helpful votes
“Staying in a castle is an awesome experience!”
4 of 5 stars Reviewed 31 July 2007
1
person found this review helpful

My mother and I stayed in this hotel for one night (7/22/07) as a part of a two-week long guided tour through France. We were a couple of the few lucky ones who got to stay in the actual chateau instead of in the orangerie nearby.

Our room (called the Turpin room, I think) was an average sized hotel room, but with huge vaulted ceilings and lovely large windows overlooking the chateau's entrance. Parts of the room were a little bit dirty (like inside one of the closets), but overall it was well kept.

The grounds of the hotel are also lovely and there is an outdoor swimming pool on the property. Overall we felt that it was an awesome experience to be able to spend a night inside a chateau in France!

PS - There is no air conditioning in any part of this hotel, however.

  • Liked — Just the experience of staying in a chateau
  • Disliked — Dark hallways
  • Stayed July 2007
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Chateau des Reynats

15 Avenue des Reynats, 24650 Chancelade, France
Price range (per night):* 128 AUD - 160 AUD

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