The attention to detail at this hotel is amazing and that is what makes it so fantastic. The staff are incredible,the surroundings both in the hotel and outside are stunning, the food is without doubt the best I have tasted in any hotel and the whole experience of Alpenrose was a pleasure from the first day to the last.
It seems expensive when compared to other alpine hotels but trust me it is worth it. The all inclusive child care was superb and my 4 yr old loved it. He learned to ski at Bobos Ski School with all tuition and equipment included.
The one thing that we did not have was the ability to speak German and while this did not cause to many problems as everyone spoke some English, it would have helped us in welcome meetings and on menus as mostly they were in German. I appreciate that Kinder Hotels are only really starting out selling holidays in the UK and I am sure that this small problem will be resolved as more English people use the hotel.
This aside it took nothing away from our enjoyment.
The baby monitoring facilities are excellent, but if on occasions your little one will not go to sleep the amazing staff will serve you a 5 course meal in your room complete with flowers for no extra charge. English hotel owners should visit and see how it should be done.
The hotel also has a beautiful spa complex which would not be out of place in any hotel in the world. Heated outdoor pools and hot tubs also add to the experience with the amazing backdrop of alpine peaks as you swim.
The rooms are also very very good. We had a family room with a sperate bedroom for our son which worked really well but some of the suites are incredible but a little out of our budget
I cannot praise this hotel enough. Please try it you will not be dissapointed.

This was our fifth vacation in this hotel and we are booked for our next ski vacation in 2012 already.

Great location-- the ski lift is just a short walk across the street. Children are ferried to and from the ski school by the hotel bus.
Rooms are spacious, there is lots of choice in different types (and prices of) rooms anyway, the food is fabulous. We even thought the food this year better than last year. Extensive wine list. Impressive wine cellar too, we joined a wine tasting organised by the hotel in its Wine Lounge. Needless to say that that was a lot of fun ;-)
For your ski vacation this really is a great place to go: convenient storage of your gear in-house, ski teachers will meet you in the hotel lobby should you wish. Reception can organise your ski passes and will book your ski classes or private lessons for you.
Our kids love the on-site entertaining by the 'mini-club', they jump in the pool every day, even after a long day of skiing.
I graded the 'value' a 4 but only because I think this type of trip is expensive. It just is. But well worth the money though!

Because we were so positively surprised in March 2009 (see previous review), we opted again for the Alpenrose for a Winter break although the offer was significantly higher than the year before. Unfortunately, this was a very poor decision from our side, not only because every family member ended up in bed for a couple of days during our 2-week stay (gastro-intestinal diseases), but also because of the poor service received.
Examples:
- Meal service to the room is not offered in high season so that the sick can spread the flu even easier in the restaurant.
- Asking for a special type of baby glass (not even a freshly cooked meal) was more than once ignored or we were told that this type is not available (while strangely the child at the neighbor table was getting it).
- Same experience with some of the lower priced wine
- On checkout, our vouchers (sent by the hotel for our birthdays) were no longer valid (after some lengthy discussion partially conceded)
- After a week, we changed the linen of the children bed our self. Needless to say that bathrobes were also not exchanged after a week use.

The Alpenrose seems unfortunately to have been optimized for a maximum return for the owners and industrialized to a maximum at the detriment of the hospitality and cleanliness (as a parting gift our child got chicken pox appearing a couple of days after returning home). As we had the same experience in other of the leading family hotels, we came to the conclusion that the leading mainly related to the pricing and that we will avoid going to these hotels in the future.

We had intended to visit this 'Kinder hotel' for Christmas, had paid our deposit and thought we had specified (in several emails) our dates. But then a letter came through giving different dates. When i called to rectify the mistake I was met with such a barrage intractible rudeness about how the mistake was ALL mine ('WHATEVER' the circumstances) and it could not and WOULD NOT be corrected. When i asked to speak with the boss, Mr Mayer, she ('Bettina') refused to put me through. When i asked what her basis was she claimed she had been working at the hotel for 15 years (as though that made her unimpeachable). She added that my emails (with date alterations) never got through but i had received no 'failure' notices!! I was not allowed to speak with her boss but the arrogance, hardness and unwillingness of this woman to help us (in something so basic) made me decide this was the last place i wanted to take my family for Christmas.