We booked this hotel for two nights because they offered a good price and the pictures on the internet looked good. The hotel also has a very good location. It turned out the room you actually get for that price is rather old.

Upon arrival the receptionist asked us if we wanted to upgrade the room at an additional cost of HK$280,- per night, which was a promotional price, they said. We asked to have a look at the rooms and found that an upgrade mostly meant a renovated room. You also get to use the mini-bar for free, but that only has 1 can of beer, 1 coke, 1 diet coke and 1 sprite. Because we liked the modern look and style, we took the upgrade anyway. We got a room at their top floor, dubbed the penthouse executive floor.

In the middle of the night however, some machine (a pump?) above our room turned on for about 5min. and then off every 20min. or so, at a rather loud volume, which woke me up. I called the front desk to inform them of this after the second time this had happened and they said they would fix it. When the machine turned on again, I called the front desk again and they told me housekeeping couldn't fix it and engineering would the next day. So much for a good night's sleep. When I finally fell asleep because I was very tired, I woke up pretty late, missing the breakfast, which was until 10am. Felt tired that whole day though.

I complained to the manager about this, asking for a refund of the upgrade fee several times, since this felt like a downgrade to me. That was not possible according to him, but they could change our room. We said we'd change the room in the evening, because we wanted to go out first. When we came back, they'd put a fruit basked in the new room, which was nice of them. I certainly slept a lot better in that new room, but it's never completely silent. I don't know about the other floors, but the penthouse floor always has a hum from the utility floor that's above it.

In general, the staff are friendly and helpful. Except when it comes to refunds...

The internet connection was not very stable in the room, but better in the lounge of the penthouse floor. In the new room, I was unable to connect to the wifi, both with my computer and phone.

You need your room access card to use the elevator, but that system doesn't always work very well, so the staff often needs to help you with the elevator.

The renovated rooms have a bathroom with a rain shower. In our first room, the shower cabin was a bit small, which means there's a lot of water in the rest of the bathroom after taking a shower. There was only a small screen to block the water. In the second room, the shower cabin was a bit larger, so there it was fine. It always helps to completely open the bathroom door though, because it then acts as an extension of the water screen.

Breakfast was ok. You can choose from American (ham & eggs), Chinese (fried rice/noodles) or dim sum.

The next time, I would book a different hotel, even if it were more expensive. Their pricing tactics don't appeal very much to me and I don't like to be lucky with the room I get. It was a so so experience to me. I had expected more from a Best Western hotel.

Went to macau for my bachelors trip with 3 of my best friends. booked this hotel through the web only because of the price difference. There are many negatives about the hotel. below are just a few

1) Although its named "Best Western",,nobody knows this hotel by best western.locals know it as some "Sun Sun Chu". all hotels in macau have a shuttle service from Ferry terminal..this hotel doesn't. We went to the taxi stand and the taxi driver could not understand which hotel to go. after checking the print out and calling the hotel we finally reached the hotel.Its very difficult to find the hotel if you dont know chinese
2) We reached around 12pm. The hotel staff first tried to sell us an upgrade to the suite(from the other reviews it seems a common practice with this hotel). once we refused, we were asked to pay the whole amount in advance. after we paid we were told that check in is at 2pm and we wont be given rooms for the next 2 hours. the only rooms available are the upgraded rooms.we had to walk around macau for 2 hours after a travel of 12 hours. complete rip off
3) This is the first hotel which serves breakfast from 8am onwards and not from 7am. also the breakfast is very limited for non chinese cuisines. the waiters refused to serve us since we did not have the breakfast coupos. we had to go to the reception to get our coupons and were served really sad breakfast,certainly the worst breakfast i have had.
4) the staff is very rude and unhelpful.

all in all its a complete rip off..especially if you dont know chinese

Nasty rooms, carpet so dirty. No power connection for laptop, I had to use bathroom outlet! I was the only person eating breakfast. The soft bed and pillows was the ONLY bright spot. You need a card to use the elevator but it did not work often. Wallpaper peeling off walls, leaky plumbing, you get the picture? This place needs to be closed, this post is a good step! My flight was delayed one day but they still charged me 2 nights and offered no discount for the 2nd night, in fact they increased the rate!

So this is the trick.
They post on line the lower price among hotels located in the center and very nice pics of their renovated room. Once you get there you will get one of their bad rooms so they will ask you: "Do you want to upgrade?"
As the room, it is run down, disgusting carpet, dust everywhere, found a hair in the bathroom, and you get this weird smell in every public areas. Breakfast was just ok, nothing special.
This hotel should charge half of the rate they ask for the service one get.