Although we only spent one night at the hotel, the overall impression was one of comfort and tranquility. Loved the room and view. Early check-in was no problem and the staff are so helpful and gracious.

Unlike other hotel properties in Macau, this hotel offers a tranquil serene environment. The moment I stepped into the hotel lobby, I felt like a complete cut off from the whole casino busy atmosphere present in Macau. The room has a modern decor and the fresh flowers and fruits and canapes in the room were of better quality comparing with other hotels in Macau

Overall service was good and the personal butler was very attentive and yet did not give one an impression that they are watching over you.

Breakfast and snacks served at cristal lounge has a wide range of selection and taste good as well.

If you are looking for a place to relax with a bit of fun (gambling and house of dancing waters) , this is a good choice

Great hotel package w/ House of Dancing Waters show--
-no fuss check in & check out
-BIG clean room w/ walk-in closet, big tub for 2, rainfall shower, complete amenities
- view overlooking the Venetian & Cotai strip
- courteous, friendly & helpful hotel employees who know how to anticipate your every need
- free BMW limo service complete w/ cold towels & cold bottle of water to & from Macau airport

All in all, we had a very wonderful stay at Crown Towers!
Already looking forward to stay there again....

We decided to go to Macau for our 5 year anniversary for 2D/3N. We spent the first night at Venetian and the second at Crown Towers.

We booked a "The House of Dancing Water" package with Crown Towers through its website. We paid HK$/MOP2488++.

The package gave us:
~one night in a Premier King [$1888 value]
~two C-Reserve tickets to The House of Dancing Water (we could have chosen HK$500 F&B credit instead, but that is a touch of a rip-off) [HK$960]
~HK$100 Match Play voucher for use in the casino [HK$100]
~two one-way first class tickets ("Cotai First") from Macau to Hong Kong (we could have chosen round-trip limousine service from ferry pier to hotel) [HK$520]
~two tickets to "Dragon's Treasure" [HK$60]
~Kids' City entry discount (which we didn't use)
~20% discount at the Bubble Shop
~Wi-Fi access

We added $250ish to upgrade from C-Reserve to B-Reserve tickets for The House of Dancing Water. After viewing the show, I would splurge on an upgrade to A-Reserve to get a better view.

So we got HK$/MOP3928++ for HK$/MOP2738++. I was very pleased with the price.

Check-in was quick; early check-in request was honored; front desk staff were professional. The only issue with service was with the bellhops. They are almost rabid the moment you appear with the lightest of luggage or even look at the concierge desk. We went to the concierge desk a few times to book dinner and arrange tickets and the bellhops on the way to the counter are far too eager to get a taxi for you. Personally, if I want a taxi, I will approach a person and ask. I don't like it when I'm not walking in someone's direction and they feel the need to step in front of my path and ask me what I want. I understand that they are trying to give a good service, but it is simply over the top.

The room was absolutely gorgeous and put Venetian completely to shame: fantastic view, complimentary Nespresso, four bottles of water, plentiful fresh fruit, walk-in closet, waterfall shower, good-sized square tub with TV and exterior view, and nice amenities. After we came from seeing The House of Dancing Water, the bed had been turned down and there were 12 pieces of delicious fudge with The House of Dancing Water logo on them.

Had room service for breakfast. Delicious and priced okay. Pool was easily accessed, good water temperature.

Checkout was effortless and we left our luggage for a few hours. The one time we did want a taxi to go to the ferry pier, the rabid bellhops had disappeared, but that is not a complaint.

Overall, a wonderful stay at a reasonable price with good food and entertainment. Recommended for couples.