Great hotel package w/ House of Dancing Waters show--
-no fuss check in & check out
-BIG clean room w/ walk-in closet, big tub for 2, rainfall shower, complete amenities
- view overlooking the Venetian & Cotai strip
- courteous, friendly & helpful hotel employees who know how to anticipate your every need
- free BMW limo service complete w/ cold towels & cold bottle of water to & from Macau airport

All in all, we had a very wonderful stay at Crown Towers!
Already looking forward to stay there again....

We decided to go to Macau for our 5 year anniversary for 2D/3N. We spent the first night at Venetian and the second at Crown Towers.

We booked a "The House of Dancing Water" package with Crown Towers through its website. We paid HK$/MOP2488++.

The package gave us:
~one night in a Premier King [$1888 value]
~two C-Reserve tickets to The House of Dancing Water (we could have chosen HK$500 F&B credit instead, but that is a touch of a rip-off) [HK$960]
~HK$100 Match Play voucher for use in the casino [HK$100]
~two one-way first class tickets ("Cotai First") from Macau to Hong Kong (we could have chosen round-trip limousine service from ferry pier to hotel) [HK$520]
~two tickets to "Dragon's Treasure" [HK$60]
~Kids' City entry discount (which we didn't use)
~20% discount at the Bubble Shop
~Wi-Fi access

We added $250ish to upgrade from C-Reserve to B-Reserve tickets for The House of Dancing Water. After viewing the show, I would splurge on an upgrade to A-Reserve to get a better view.

So we got HK$/MOP3928++ for HK$/MOP2738++. I was very pleased with the price.

Check-in was quick; early check-in request was honored; front desk staff were professional. The only issue with service was with the bellhops. They are almost rabid the moment you appear with the lightest of luggage or even look at the concierge desk. We went to the concierge desk a few times to book dinner and arrange tickets and the bellhops on the way to the counter are far too eager to get a taxi for you. Personally, if I want a taxi, I will approach a person and ask. I don't like it when I'm not walking in someone's direction and they feel the need to step in front of my path and ask me what I want. I understand that they are trying to give a good service, but it is simply over the top.

The room was absolutely gorgeous and put Venetian completely to shame: fantastic view, complimentary Nespresso, four bottles of water, plentiful fresh fruit, walk-in closet, waterfall shower, good-sized square tub with TV and exterior view, and nice amenities. After we came from seeing The House of Dancing Water, the bed had been turned down and there were 12 pieces of delicious fudge with The House of Dancing Water logo on them.

Had room service for breakfast. Delicious and priced okay. Pool was easily accessed, good water temperature.

Checkout was effortless and we left our luggage for a few hours. The one time we did want a taxi to go to the ferry pier, the rabid bellhops had disappeared, but that is not a complaint.

Overall, a wonderful stay at a reasonable price with good food and entertainment. Recommended for couples.

Overall, staying in the Crown Towers is a very good experience. Even though you are right on top of the action in the City of Dreams and over the road from the Venetian, the inside of the hotel is quite sedate and you are given all the personal service you need.

The hotel is new, so every thing is modern and finished to a high standard. The rooms are large and have good views over the Cotai Strip. They are finished well with personal coffee machines, entertainment systems, etc. including the bathroom. They have a nice pool which was nice a quiet when I stayed there, as opposed to the crowded Hard Rock pool next door.

Location is right on top of the casino so there's no escaping gambling, shops and people but thats why lots of people come here. Overall, a good modern hotel right in the middle of the action.

A frequent visitor to Macau and we would normally at the Mandarin Oriental.

Tried the Crown for a change. Great rooms, large and really nicely designed but badly let down by the service. English spoken by concierge and front desk staff was generally relatively poor. Concierge in particular was very poor. Ask a question about Chinese food and get shown brochures on Brazilian food, enormous issues with booking ferry tickets and it just went on from there, newspaper deliveries to the room happened once out of 4 days that sort of stuff. In themselves small issues but not acceptable at this level of hotel. Even more strange was a phone call at 9.30 at night to extend the holding charge over my credit card. Normally hotels just do this but no, the Crown wanted to do the right thing and check first. The reason for the call was never explained etc leaving me feeling most unwelcome and as if my credit was in doubt. It wasn't was adequately explained the next day but what 5 star hotel calls its guests with this stuff at 9.30 at night? A very amateurish experience. Business Centre is dreadful by the way but its a hotel on top of a casino even then should have been accessible to guests.

Staff really made an effort to try but just lacked the training and the skills to do the job to a 5 star hotel standard. Don't get me wrong, never rude or unwilling just entirely unable due to skills levels to provide the required and really not very complex service.

Breakfast was again very average but the room lovely. Really, unless you must stay at the City of Dreams for conference or other reasons do yourself a favour and stay somewhere else if you want real 5 star e.g. the Mandarin Oriental. Very disappointing experience.

Please note that I raised these issues with management who acknowledged them all and provided an unasked for complimentary transfer to the ferry terminal when leaving.