DO NOT USE THIS COMPANY!!!
Our hotel in Candidasa booked our fast boat to Gili Trawangan (with return from Lombok) for us on GiliCat.
A driver, named Made, picked us up at the hotel. He took us to Eka Jaya instead of GiliCat. Before we realized the switch, they had already taken our bags. Then, we specifically told them that we had booked with GiliCat and that is where they needed to take us. They refused to take us to GiliCat or to return our bags.
We were willing to pay GiliCat full price because of their safety, good reviews, and hotel transportation. We did not choose Eka Jaya, but were scammed into using their service, which offered far less. We also discovered that we paid FOUR times as much as other passengers because Eka Jaya knew what we were going to pay GiliCat.
We waited in the hot sun for 45 minutes to board the boat. The boat was hot and crowded. We left late. The arrival on Gili T was on the beach, not a dock, had to walk in the water (GiliCat uses a dock on Gili T).
We were also told, during booking, that when we left Lombok, transportation to the boat was included. It was not. Had to get our own return transport from our hotel.
From Lombok, another beach departure. Couldn't even tell if we were in the right place; no staff showed up for an hour after the departure time we were given. Shack had a disgusting hole for a toilet. Boat was over an hour and a half late. No explanation or apology for delay. Interior of boat was very hot again.
Arrival at Padangbai port was complete chaos. Random people, that you couldn't tell if they worked for Eka Jaya, were shuffling to put people in vans for transport. Took 30 minutes until we were put into a van. Van was not air conditioned. Too many people crammed into van with luggage piled on laps and floors. No seat belts. Unsafe. Driver dropped some passengers off in the middle of Kuta and told them to walk to their hotel, as he didn't want to turn around. Driver dropped us off in the middle of the road near our hotel; would not pull into hotel driveway.
Even if you negotiated a better deal to save money, this company is so unreliable it would not be worth it. Do not believe any of the pictures on their website. The vans and boats do not look like the photos.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC