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Hotel Horizontes Playa Giron: Traveller Reviews

2.0 of 5
Playa Giron | Cienaga de Zapata area, Matanzas, Cuba
Hotel amenities
Hotel Horizontes Playa Giron
 
 
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56 reviews from our community

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Traveller rating
    3
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Date Rating
Margate, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Better than expected - apart from the food!”
3 of 5 stars Reviewed 2 May 2011
4
people found this review helpful

In my view the resort hotel has an undeservedly low reputation as the rooms (consisting of a sitting room, bedroom and en suite bathroom, with efficient air-conditioning) are clean and secure. OK, they do not inspire and are rather ‘basic’ but we were not uncomfortable and there was a regular cleaning service etc. There were no bugs or spiders in the rooms.

Apart from being quite some distance from reception and the communal facilities rooms were mostly disabled accessible although the bathroom doors opened inward with very little space to squeeze between the toilet and washbasin.

Having said that there are some drawbacks. Maintenance is certainly not fast and efficient – it took three days to change our shower hose and head so that it worked better, although others in our party fared better. The reception area was often hard to converse in because of loud music playing to entertain the guests.

As an ‘all-inclusive’ resort (requiring the wearing of a pink plastic wristband) coffee, cocktails, beer and other drinks were available from the bars but were served (except for coffee) in very small plastic cups which then had to be carried to the restaurant… annoyingly only watery squash was available with meals unless you took your own in (which we bought from their shop).

The biggest drawback was the food – never really tasty and boringly the same most days. Vegetarians have a particularly bad time as most days it was pasta and tomato sauce or nothing and, on other days not even that only the cabbage based salads. Potatoes, some pasta and most rice dishes always contained a smidgen of meat sufficient to render it non-vegetarian.

Under ripe fruit was the usual dessert offering with an occasional offering of rice pudding – which came around for several days until my wife announced she was celebrating its anniversary!

Staff members were surly with the exception of just one chap clearing tables, and they all wanted a tips, whether it was to provide butter for the rolls or fry your breakfast omelette. The person in charge also exerted her one power to ensure that there was always a queue by never opening the doors until five or ten minutes past the allotted mealtime.

If you want to visit Zapata (and those interested in wildlife certainly will want to) there are no real alternatives, none at all if you have a disability.

Room Tip: Better tan expected but dire food
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  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chadds Ford, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great value with only a few of the issues with a 2-star facility”
4 of 5 stars Reviewed 27 March 2011
7
people found this review helpful

First of all you have to realize that as a 2-star hotel in a lesser developed country you have to expect small inconveniences like lukewarm shower water, no TV remote, average food at best, etc. That being said, the Hotel Giron is really a great place to stay. First of all, our family of five adults stayed in a two-bedroom, two-bath bungalow for $118 USD per day including all three meals and all drinks (of which we probably averaged 25 per day!).

The buffet style meals were all pretty good at the hotel. We were fortunate enough to have a wonderful three-course seafood meal with wine at a private residence in Giron (it was a 1/3 mile walk from the hotel) for $15 USD each. We felt very comfortable walking back to the hotel in darkness.

While there is a nice pool and beach at the hotel, this was the beach that the main mercenary forces landed at Bay of Pigs on April 15, 1961. As a result of the invasion, Cuba constructed a huge breakwater a few hundred feet from the beach so the water is shallow with no surf. However, for $3 CUC roundtrip each, the hotel runs a bus to/from the lagoon at Caleta Buena a few times per day. Caleta Buena is an amazing snorkling opportunity and there is a bar, restaurant, bathrooms, and scuba center. Ever better, visitors staying at the Hotel Giron receive a free lunch and free drinks at Caleta Buena.

Another interesting feature is the museum across the street from the hotel that houses relics and history of the Bay of Pigs invasion. The Cubans are very proud of their 50's revolution and subsequent ability to maintain independence from the United States so the museum has historic significance. It might be a pretty cool place to be this April 15th since it's the 50th anniversary of the Bay of Pigs invasion.

We were looking to see something of Cuba besides Havana and Veradera and Playa Giron fit the bill. A three hour drive from Havana we got to see a little of the island and meet many Cubans - probably half the guests at the Hotel Giron were Cubans.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Battersea, Canada
1 review
3 helpful votes 3 helpful votes
“No Expectations but still failed”
2 of 5 stars Reviewed 8 March 2011
3
people found this review helpful

We went to Hotel Giron for a week. We made a last minute booking as it was very cheap. We have been to Cuba now 4 times and this was the worst. As far as the resort goes, the rooms and resort itself were okay. The food was worse than worse. We have had bad food before, but this was the straw that broke the camels back. We are probably spoiled as we have been going to Dominican Republic to 4 stars. We have decided that we will not return to Cuba. To be fair the trip to Caleta Buenna for snorkeling and lunch, is well worth it, the food was much better there. The beer is always cold but they only have it at one bar.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“I've been here twice and absolutely loved it.”
4 of 5 stars Reviewed 3 January 2011
8
people found this review helpful

I've been to Playa Giron two different times,once with a buddy for two weeks and we had an absolute great time.Not much too do other than drink,enjoy the sunshine and relax isn't that what a vacation is supposed to be?? Caleta Buena is absolutely gorgeous and is great for snorkelling.We took a day trip into Varadero and enjoyed ourselves also.

Five years later my wife and I returned to Playa Giron and surprisingly the staff remembered me from my previous visit,so I guess I made quite an impression the first time I was there.lol. While visiting this resort you have to remember you are in Cuba and at a 2 star resort.Food was good,drinks were good and I definitely plan on returning.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bigdaddy2570 about Hotel Horizontes Playa Giron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
1 review
1 helpful vote 1 helpful vote
“some major problems”
1 of 5 stars Reviewed 29 December 2010
1
person found this review helpful

My wife and I spent the week on either side of Christmas at this resort. The first impression was pretty good, staff seemed friendly, resort wasn't posh but we weren't expecting that and the room seemed clean and spacious. The food the first half of our stay was poor. They had a very limited selection and the seemed to be reheating the same stuff day after day. The grill at lunch was okay for french fries but the hamburgers and hotdogs they served were poor quality and they were cooked in the same deep fryer they used for the french fries. On some days they ran out of various items.
Later in the week more guests arrived and the menu was more varied but it was never great.
Staff at the resort were either very friendly or extremely grumpy. The ratio was about 25 percent nice.
The beach area in front of the resort was a disappointment. The shore in this area is mostly very sharp coral rocks that are hard to walk on. There's a nice sandy beach beside the resort but it's filled with sand burs that make walking in bare feet dangerous. The snorkeling here was okay, but it still wasn't as nice as many of the other resorts we've been to. There was a free bus to Calenta Beuno which was okay, swimming was a bit nicer there but still nothing to compare to some of the other Cuban resorts we've been to. This excursion was free because the hotel pool was non-functional. They were filling the pool during our stay and when that was done the excursion would have been 3 CUCs and I'm not sure it'd be worth that. Food at the remote location was no better than at the hotel but the staff there was nicer.
There were three major flaws...
1. On one evening the resort ran out of water for about 3 hours. That meant toilets didn't flush and the staff made no effort to come up with a temporary solution, they could easily have scooped buckets of water from the pool to fill the toilets enough to flush.
2. One of the windows in our room didn't have a screen, the mosquitoes didn't seem too bad so we didn't complain but we were being bitten overnight. When we got back home, we did some research on our bites and it seems like the most likely culprit was bed bugs - we hope we didn't get any in our luggage. If you go here and get odd bites during the night that swell badly and itch like crazy, put your luggage in plastic bags when you get off the plane and disinfect everything at home.
3. On one night, we noticed the bar staff ran out of the little plastic cups they serve drinks in. Their solution was to go around to the garbage containers and grab cups from there. We didn't stay to see if they were going to wash them before recycling them, we just called it a night and went back to our room. If you go... take your own cup and don't use anything from the bars.
First impression was good at this resort, but we won't go back.

Stayed December 2010, travelled as a couple
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Hotel Horizontes Playa Giron Also Known As

  • Playa Giron Hotel
  • Playa Giron
  • Resort All Inclusive Playa Giron
Address: Playa Giron | Cienaga de Zapata area, Matanzas, Cuba

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