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Iberostar Paraiso del Mar: Traveller Reviews

3.5 of 5
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso 77710 , Mexico
Hotel amenities
Iberostar Paraiso del Mar
4.0 of 5 stars 1643 Reviews
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1,643 reviews from our community

What travellers say about this hotel
  • Very good(42)
  • Great time(29)
  • Lobby bar(27)
  • Star Friends(25)
  • Shopping center(21)
  • Japanese restaurant(20)
  • Golf cart(19)
  • Ice cream(18)
  • Grounds were beautiful(15)
  • Friendly and helpful(12)
Traveller rating
    856
    501
    163
    75
    48
Only show reviews for Family (446) | Couples (412) | Business (9)
Date Rating
Cleveland, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Perfect vacation”
5 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

My boyfriend and I just returned from a 4 night stay at Iberostar booked through Apple Vacations. From beginning to end, it was absolutely amazing. This was our first trip to Riviera Maya so we didn't know how to narrow down our search on resorts but we really lucked out.

The resort is beautiful, filled with swans, flamingos and peacocks simply roaming the grounds. The pools were clean, nice, huge and always plenty of seats available. The beach was very nice and once again, we never had a problem getting a chair no matter what time of day it was. They had beach parties usually around noon where they grilled and there was entertainment everyday. Bars all over the place with the best mojitos and daquiris I have ever had.
The service at Iberostar was top notch. You are treated like Kings and Queens every day with a smile. Food was delicious and really surprised us what a variety we get. They have a few buffets where you can eat all day long, there are beach snack bars and quite a few upscale restaurants. If you stay 4 nights, you get 2 upscale sit down restaurants to go to , choices are Japanese, Seafood, Steakhouse, Mexican, Gourmet, Italian and Brazilian. Food was fresh, clean and everything prepared with purified water. We are very particular about our food so for us to be impressed, it says alot:)
There are a few other Iberostar's in the same area that you can go to and hop from one to another. They all share a huge shopping center filled with stores, a taco place and creperia.
We took the Apple Vacations transportation and it took close to an hour to get to the resort from airport simply because we had to drop off at a few other resorts. The distance from aiport was perfect since we were only there 4 night.
This place was more relaxing, it is more for couples or older adults. I did not see many small kids or obnoxious spring breakers. Worked for us!
Overall, this really is an exceptional place and we can't wait to return!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask my2boys99 about Iberostar Paraiso del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso del Mar, responded to this review
20 February 2012
Dear guest,

We love what we do and we will keep working hard to improve and exceed your expectations.

We appreciate that you took the time not only to write but also to recommend our property.

One of the best satisfaction is to read that the most notable asset we have is the kindness and attention of our staff as this means that we have meet the most important principle of Iberostar.

We look forward to your return visit!

Best Regards,

Quality manager, Iberostar Mexico.
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Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great golf nice resort”
4 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

Stayed for one week and enjoyed the resort very much. Staff was very friendly and tried to accommodate our needs. Food was average most of the time but some selections were very good at times, but the buffet selection though could be of a larger variety. My opinions of buffets are they are buffets some may be better than others but they are still buffets and I really don't rate my experience just on the food. We only went to two of the specialty restaurants the Mexican and Mediterranean in which the food was just a little above average. The room was good with a comfortable bed (been at other Mexican resorts and the beds were always very firm), air was cool and the room was very clean. The grounds around the resort were beautiful and kept up very well. This is a very large property and takes a lot of walking to go from the lobby where the restaurants are to the beach. My biggest complaint was they do have shuttle that makes the rounds but it was never working more than 1/10 of the time. You then you had to rely on the bell boys in golf carts to pick you up and take you from your room to the lobby. This is OK except with a resort of with over a possible 600 guests and only a couple of carts running, either you would have to wait a long time to get a ride or walk to where you needed to go. The drinks were great and the bartenders were very friendly, we never felt cheated in this area. Now to the title. Played four rounds of golf at the most beautiful and well maintained golf course I think I've ever played. The staff was also very good, we had set tee times and a couple of days they had our clubs out and ready to go for the day. Pete Dye did a great job with this course. The course seems very fair with some generous fairways but the toughest, fastest greens I have ever played. Overall my friends and I had a great time golfing and our wives had a great time on the beach.

Room Tip: If your plans are beach related stay in building 12 or 11 as there is a beach pool buffet for break...
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mark S about Iberostar Paraiso del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Garaud, Quality manager - Iberostar Mexico at Iberostar Paraiso del Mar, responded to this review
19 February 2012
Dear guest,

Thank you very much for taking the time to write a review about your recent stay at Iberostar Paraiso del Mar. I am delighted to know that you enjoyed your stay with us.

Furthermore, it is an honour that you had a nice time with employees, we will especially compliment them for all their effort. Our team is constantly working to provide the best possible experience to our guests.

Please be assured that we have taken note of all your comments and thank you for your tips. I can assure you that we will keep working and do our best to improve your next stay with us.

It would be a pleasure to welcome you back soon and we hope you will consider us when planning your next vacation.

Please feel free to contact us for any assistance you may need.

Yours sincerely,

Quality manager - Iberostar Mexico
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Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Good quiet stay”
4 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

Stayed here for our anniversary, Sept 20-30th, 2011. Very, very quiet time, less then 50% capacity. Stayed in building 15. This is right in middle of resort, a few minutes walk to pools. Nice rooms, not huge, but ok. Lots of space to unpack, and use dressers. Stayed on second floor, on side of resort, nice view of the new resort going up next-door.
Because of low population, had to use sister resort to eat at. This resort is HUGE, a complex of 5 iberostars. The cool thing is to take the tram around the whole resort the day you come. That way you can see where everything is. This resort also has a it's own shopping area, and you can use your all inclusive to eat for free at the different dining spots in the mall. Use the tram, to go anywhere, but plan on waiting for up to 15 min for a ride! There is a beautiful quiet pool by building 15/16. There is a huge waterfall that all the pools connect with, and it is a wonderful place to just water ride it, floating along with a drink in one hand, and iPod tunes in your ear! At the quiet pool, Lucy the iguana has made her home in the corner unit of loungers. It is a wonderful place to chill, large shade covered loungers, I just need you to know Lucy is nice and cool to see, and she will chill under your chair. There are a few iguanas, and they are more afraid of you. They just move fast and scared 10 years off my life, when I turned over and Lucy and I were eye level...lol.
Snack shack Food was typical resort, with a few upsides. Wonderful service in the eating areas, and I would rate most of the food very good. Very nice presentations, beautifully displayed. Took rolls to feed fish on beach, lol.
Beach was great, bar service was always walking around taking orders. A few days of people selling stuff, but really was not a problem. The bar service in general was better then other places, as staff was walking around very regularly to serve drinks. Tips help in the heat and we never had to ask for drinks, always had one.
Lots of cool paths to get to rooms, lots of native plants, flowers, and if you are lucky, wildlife!
Remember you ca always walk on outside paths in back of resorts. You can cover lots of ground with no one in your way. This is also where the trams travel. If you are nosey like me, this is also where you can peek through fence at new hotel from the back. You can see the new front from walking on beach, but I wanted to see the new parts. It is back from the beach pretty far, so this was close up..lol.
Bring a candle for musty smells, bring a good attitude for things are always different then home and tip housekeepers. We also tip the grounds keepers, sometimes. We use pacos, and some American money. Always use master locks for suitcases, not TSA, when you get to hotel. Too easy for TSA locks, to be picked at hotel. Must use TSA for airline, but never at hotel. Slippery floors, so be careful!
Would stay again, but really too huge resort for our liking. Everything was excellent.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask murphy1121 about Iberostar Paraiso del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Garaud, Quality manager - Iberostar Mexico at Iberostar Paraiso del Mar, responded to this review
19 February 2012
Dear Guest,

Thank you for sharing your kind comments about Iberostar Paraiso del Mar. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team who will be thrilled to read your comments.

We are really looking forward to welcoming you back to your home Iberostar Paraiso del Mar!

Best Regards,

Quality manager - Iberostar Mexico
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Saint John, Indiana
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“nice resort, great beach area”
4 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

We spent one night here, just to check out the resort. The check in service was quick and easy. The bellman took us to our room in a cart, which was nice. He didn't want to leave until I gave him a tip which was a little annoying. The food at the buffet was good, with a nice selection. The reason we came to this area and this resort was the beach and snorkeling. There was an area adjacent to the roped off beach area that was a rocky bottom. It was great to snorkel. When the waves were up and the tide was down, it was a bit of a challenge since the rocks/reef were quite shallow even 30 yards off the shore. We had our own snorkel equipment which allowed us freedom to go whenever wanted. We weren't able to check out the entire resort in the short time we were there. We did walk to the shopping center were you could get ice cream, tacos and other treats. We would recommend this resort

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gswets about Iberostar Paraiso del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay
Top Contributor
59 reviews 59 reviews
Reviews in 39 cities Reviews in 39 cities
136 helpful votes 136 helpful votes
“Enjoyed It”
4 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

We had a nice time at the Iberostar Paraiso Del Mar. Our room was decent. It was a nice size and had a balcony but it was a very long walk to the pool and the beach. Eventually, the rooms will need updating as they still have the big clunky televisions. The pool was huge and clean with lots of pool chairs. The beach was also nice. We went for morning walks and although you could walk quite far, there were dilapidated resorts very close by and garbage washes up on shore. The landscaping was gorgeuos and there was lots of wildlife around including an albino peacock. The food was good overall. We ate one night at the Mexican specialty restaurant which was excellent. Try the flaming tequila beef! One of the highlights was the spa. They had a special with a mud massage and reflexology which was heavenly. We also like the fact that you could get better booze in the lobby bars. The one disappointment was the evening entertainment which was totally lame. We have sworn off Michael Jackson shows forever.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cheeseheads about Iberostar Paraiso del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Paraiso del Mar, responded to this review
11 February 2012
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about your recent stay. It is a pleasure to hear that you enjoyed our facilities and services and you liked the beach, swimming pool...

We also would like to thank you very much for your suggestions. As a hotel, guest satisfaction is our main belief. Your comments are really important and will help us to continually improve our services.

I do hope that we will have the opportunity to welcome you back to Iberostar Paraiso del mar soon.

Kindest Regards,

Quality manager, Iberostar Mexico.
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Additional Information about Iberostar Paraiso del Mar

  • Iberostar Playa Paraiso
  • Iberostar Hotel Playa Paraiso
  • Paraiso Del Mar
  • Iberostar Paraiso Del Mar Mexico
Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso 77710 , Mexico
Price range (per night):* 176 AUD - 390 AUD

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