my boyfriend and i stayed there in january 2012 for 11 days, we booked and paid for room in advance and were sure we made a nice choice of 4 star hotel. to our deep disappointment we got one star room in four star hotel. Three days we couldn't have bath (it was a dirty old bath with spots covered by oil paint to cover errosion), toilet was leaking, the room itself was dark; We booked a room with a double bed, instead we got two single beds moved together, not nice if you are used to cuddle your beloved when sleep, the mattresses and pillows were uncomfortable, every morning before 9am a crazy girl without ceremonies knocked the door to check whether a room bar full or not; on 4th day after meeting a top hotel manager they changed the room saying that they have refurbished rooms, it improved our mood (though this hotel dont have double beds at all, only moved together single ones, at least the beds were new and mattresses more comfortable than in old rooms). Receptionists were not attentive to customers at all: only after 9 days staying there we learnt that there were djakuzi, that is far from swimming pool in a hotel building on C level; we never got help and discount booking hotel though again in their broshures it was offered as well as discount in their sister's hotel restaurant . so we should have read all small broshures in the room on the first day of arrival..Are you ready to read them all on the first day? the positive thing was only breakfast, it was nice patio and good chef who cooked for you fresh meal, quite nice waiters who helped you to find a table and served coffe or tea..so really big thanks to them.
- Colon Guanahani Hotel
- Colon Guanahani
