Unlike other reviewers we found the el duque aparthotel to be very clean, our towels were changed daily and the beds twice a week.
The staff on reception, in the restaurant and the bar area were really friendly and helpful with a good sense of humour. We never had to clear away our plates as this was done very quickly and the tables re set for the next diners. Admitedly the food was pretty basic but with plenty of variety so could always find something to satisfy and as there are lots of eating places in the resort it is very reasonable to eat out once in a while even if you are all inclusive, as we were.
Our apartment was very spacious and was well worth paying the extra for the large terraced balcony with pool view and sun loungers.
The evening entertainment was great for people with young children who did not want to wander out at night but for oldies without children there was plenty going on down near the beech, although it was a good ten minutes down a steep hill so not really suitable for anyone with mobility problems. Once down by the beech there were plenty of shops, bars and resteraunts with many of the bars having entertainment until 2 am. Always lots of taxis available but they did seem to make up the charges as they went along as we never paid the same price twice. But when the old legs get a bit tired who cares about a couple of euros.
Would definately go back next year as we thought it was very good value for money, especially as we were there for New Year as well,and all that lovely sunshine in the middle of winter.

I would like to start by saying why would anyone write a review in January for a holiday they had in July the previous year.

I have just returned (yesterday) from a 10 day stay at the El Duque Aparthotel. I have stayed at different hotels in the area on 6 occasions in the past & would certainly consider returning here.

The accommodation is what you would expect at a 3* hotel, the rooms were cleaned daily & towels & sheets changed every 3 days as explained in the information pack. The apartments are well equipped but I would recommend taking a travel kettle. There is a supermarket close by if staying self catering.

As with all "all inclusive" holidays, the food does become monotonous but when catering for 100's of people they cannot provide anything that is not simple food. All I can say is that there was plenty of it. Breakfasts & lunch was adequate but sometimes the evening meal was disappointing.

We found the staff to be friendly & courteous but then I've always believed in treating people the way you would hope to be treated. This is a small complex & sometimes they could be slow as there weren't that many of them.

I have to say a special mention to Elija, he was a one man band providing the daytime & evening activities & entertainment & also running the kids club & mini disco. This guy is a credit to the Hotel. Many Many Thanks, my four year old loved him.

The area has plenty of shops & bars close by & some fab restaurants especially the Ganges Tandoori on the front & the Restaurant Hawai (great steaks) in the Fanabe Commercial Centre. There is a hill down to the front which could be difficult for the elderly or infirm but some of the previous reviews are slightly exaggerated.

All in all, I would stay at this complex again albeit not all inclusive.

The family decided to stay here, all inclusive, & it definitely wasn't a cheap holiday. I start off by saying, sold as 4*, until we arrived & the hotel says 3*.

Sunbeds - uncle was up 5am every morning to put towels out & even then we had arguments with people over towels!

If you want a little English company? Don't go here. Even the entertainment is directed at other countries. The staff are rude, the maids are rubbish, we had to pull a maid to change our towels as she hadn't been in for 2 days.

Meals - we went all inc. it was a bog standard buffet as you would expect but, the restaurant was dirty, you would literally pick up the dirty dishes left on the tables & put them away yourself! I ended up eating chips everyday because the buffet was awful. It wasn't cheap going all inc. but we still ended up going out for food every night! The all inc. drinks were plastic tube cups with well.. I had to ask if they had put any alcohol in the little kids plastic cups!

The rooms themselves where cockroach infested, the air con didn't work unless you slept with the light on, the hot water kept going, two single beds pushed together to make a double bed & a sofa bed which you might as well of laid on the floor!

The days were long & boring however, the surrounding area is beautiful & not far from the beach but apart from that... people were rude, mostly Germans there, entertainment was rubbish, food and drinks were rubbish, staff are rude especially the manager & his wife!, dirty restaurant, horrible rooms. A waste of £900+!!!

Just arrived home after a week here and it was great. We had a one bedroom apartment with pool view and went all inclusive. Rooms were really big and well equiped, food plentiful and varied menus. All staff were friendly, helpful and professional.

No air con in the rooms just an overhead fan which was very noisy so couldn't leave it on at night

Walk down to the sea was down a very steep hill so coming back up would be difficult for some people
Taxi rank right outside the hotel but we got charged from 3 euros - 7 euros for the same journey down to the main street in costa adeje where the entertainment bars are

Entertainment usual parrot show, reptile show and one night a very good, versatile singer
Not much in the area for evening entertainment either