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Heartland Hotel Croydon: Traveller Reviews

3.0 of 5
Queenstown Highway, Gore 9740, New Zealand
Hotel amenities
Heartland Hotel Croydon
Ranked #5 of 5 hotels in Gore
3.0 of 5 stars 4 Reviews
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4 reviews from our community

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Traveller rating
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Date Rating
Kaiteriteri, New Zealand
Senior Contributor
35 reviews 35 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Too noisy”
2 of 5 stars Reviewed 30 January 2012

Spent the night here before a triathlon and was unfortunately awake for most the time.. our room was above the parking lot, which is loose gravel so each time some arrives/leaves, you hear about it. We were also opposite the reception entrance where people seemed to hover/chat etc; this is also the bar's exit...

Quality of sleep's important to me, so we won't be going back.

The breakfast was fine but I'd avoid the coffee..

Staff were great, the building's just been setup in a strange way and just too noisy.

Room Tip: The one furthest away from reception!
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jcnick about Heartland Hotel Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review
12 March 2012
Hi There,
Sorry to hear that your stay was not the best, the car park gravel has now been cleaned up so not so noisy, I am surprised to hear the coffee was not great, I will be looking into that as a good coffee in the morning is a must.
Our staff are always friendly as is Gore in general.
I do hope you change your mind and come back.

Kind Regards

Mathew Brettell
General Manager
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Dunedin, New Zealand
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Bouquets and Brickbats....”
3 of 5 stars Reviewed 5 March 2011
1
person found this review helpful

Having recently toured the South Island with overseas relatives, we stayed in a different Hotel or Motel every night for two weeks. Having had this experience I feel fairly well qualified to say that The Heartland Hotel Croydon was adequate, but a little highly priced.
In comparison to most of the other places we have stayed (within the last month) this Hotel is at the High end of the pricing range, and mid-range in the quality and comfort category.

On a positive note however, the Reception Staff were very warm, friendly and knowledgeable. It is these first impressions that will keep your guests coming back !

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Beek0 about Heartland Hotel Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoreManager, Manager at Heartland Hotel Croydon, responded to this review
15 May 2011
Thanks for your kind comments in regards to our friendly reception staff, we pride ourselves in being a friendly & clean hotel.
Sorry you wasn't happy with the price, I do hope you will return to our wonderfull town.

Mathew Brettell
Manager
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York, UK
Top Contributor
69 reviews 69 reviews
Reviews in 40 cities Reviews in 40 cities
74 helpful votes 74 helpful votes
“Find somewhere else!”
2 of 5 stars Reviewed 1 December 2010
1
person found this review helpful

This review relates only to the hotel restaurant - we did not stay there. Our party of 4 adults and 2 children were the sole occupants of the rather lifeless and unexciting dining room for most of the visit. Of the 9 courses ordered, only 4 escaped criticism. A "medium" steak was done to death; scallop and bacon kebabs had grey scallops and inedible uncooked bacon. Service was suspicioiusly quick, suggesting that more microwaving than cooking was going on!

Anyone contemplating eating here should walk or drive a few hundred yards towards the town centre and enjoy Casa Bella!

  • Stayed November 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask flipper2 about Heartland Hotel Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoreManager, Manager at Heartland Hotel Croydon, responded to this review
15 May 2011
I would like to apologise for any inconvenience caused during your meal, we do listen to our customers to ensure we get our product right, so I do appreciate the comments and if you are ever passing the Hotel you must come in and try our new menu I am confident you would be impressed.

Mathew Brettell
Manager
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Additional Information about Heartland Hotel Croydon

Queenstown Highway, Gore 9740, New Zealand
Price range (per night):* 91 AUD - 127 AUD

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