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Iberostar Rose Hall Suites: Traveller Reviews

4.0 of 5
Rose Hall Main rd | Rose Hall, Rose Hall, Jamaica
Hotel amenities
Iberostar Rose Hall Suites
Ranked #2 of 5 hotels in Rose Hall
4.5 of 5 stars 1276 Reviews
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1,276 reviews from our community

What travellers say about this hotel
  • Very good(91)
  • Star Friends(86)
  • Lazy river(71)
  • Great time(71)
  • Room service(69)
  • Lobby bar(59)
  • Steak house(48)
  • Entertainment staff(46)
  • Aunt rubies(33)
  • Flat screen TV(24)
Traveller rating
    910
    257
    73
    19
    17
Only show reviews for Family (579) | Couples (427) | Business (16)
Date Rating
Fort McMurray, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Nice Resort!”
4 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

We stayed at the resort from Feb 3 - 10, 2012. We went with a group of 35 for a friend's wedding. The hotel is a short 20 minute drive from the airport.

ROOM: Our room was ready upon arrival we stayed in a king, ocean view room. The room was very clean. It was spacious with a lot of closet and dresser space. The bathroom had a large soaker tub and a stand up shower. The vanity has double sinks. The lighting in the bathroom is not the best it was hard to see when applying make-up. The king size bed was very comfortable. We didn't watch a lot of TV but they had most american stations and some canadian ones. My favourite part of our room was our balcony with the ocean view it was definitely worth the upgrade we spent a lot of time relaxing on the balcony it was very nice. The room was cleaned everyday and there is also a turn down service each evening which was nice.

FOOD/RESTAURANTS: We ate at the following a la cartes: Aunt Ruby's (Steakhouse), Cajun, Mexican, Mediterranean. We also ate at the buffet. We were not able to get into the Japanese restaurant we were put on a wait list. We did not go to the gourmet as the menu did not appeal to us. The food was ok at all of the above mentioned restaurants. My husband and I actually preferred the room service the chicken nuggets are awesome and the club house was delicious. All of the food was well prepared and none of us got sick from the food.

POOL/Beach: The infinity pool is beautiful! The water is very refreshing and cool. The bar staff in the pool are the best. By the third day the bartender knew our drinks and would say "the usual"? Favourite drinks: Miami Vice, Rum Talk, Dirty Banana, Rum Special, and Red Stripe Light. We had no issue get lounge chairs by the pool or at the beach. The beach is nice they have a lot of tiki huts for shade, no issues for getting a good spot. Servers also went to the beach to take drink orders.

SPA: We went for a couples massage the price was a bit expensive $110 for a 50 min swedish. They have a wet area in the spa which is open to all guests and is complimentary it was very relaxing: sauna, steam room, two roman baths, jacuzzi, bubble bath, and a cool bath not overly advertised not many people in this area which was great.

ENTERTAINMENT: Crazy Kenny, Kiki, Xena, VIP, OMG, Happy Feet made our stay very pleasurable. These people work hard and make everyone have a great time. The shows were a good laugh and the activities by the pool were a lot of fun. I believe the entertainment staff deserve more recognition as they were a highlight of our trip.

EXCURSIONS: Our group didn't really part take in a lot of excursions my husband and I did Dunn River Falls and 9 Miles (Bob Marley's Home Town) we did both on the same day as a package deal... it was meh. We enjoyed the falls and we brought water shoes with us, the staff at the falls were very pushy for tips and selling of merchandise. The meal included was very basic a drink, some chicken, and sweet bread. Our tour guide was not very informative and fell asleep for a part of the bus ride. The ride to get to 9 mile was on rural winding roads not good for a person who may get motion sick. Most of the tour was spent in the bus driving about 4 hours in total. We did the para-sailing offered on the beach it was a lot of fun and the price was comparable to what you would pay in North America.

Overall I would recommend Iberostar Rose Hall Suites it is a small, clean resort with very friendly and accommodating staff. We've been to Cuba and DR the people in Jamaica are lovely and very friendly it also helps that it is an english speaking country. Downside this trip was one of our most expensive trips due to the fact Jamaica is more expensive then other countries we've been to I do not think we would return to Jamaica as we could get the same type of vacation for a lot cheaper elsewhere.

Room Tip: I would definitely recommend an oceanfront room the balcony is large and with extra privacy.
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  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HMMB79 about Iberostar Rose Hall Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Valdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review
19 February 2012
Dear guest,

I would like a extend on behalf of Iberostar Rose Hall Suites and its entire team, a special thank you not only for choosing to be guest here at our resort but also for taking the time to post such an elaborate review. It is a pleasure to know you were comfortable in your suite and you were able to find time during your stay to unwind and enjoy the views from the balcony.
In addition, it is a joy to hear you found our specialty restaurants, buffet and room service all appealing.

As for the persons you had mentioned from our entertainment team please rest assured that they will receive your kind words of encouragement. Again, it was an absolute pleasure to have had you as a guest at our resort and we look forward to re-welcoming you once more to Iberostar Rose Hall Suites.

Quality Manager - Iberostar Jamaica
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Mississauga, Canada
1 review
6 helpful votes 6 helpful votes
“A piece of Paradise!”
5 of 5 stars Reviewed 10 February 2012
6
people found this review helpful

We recently stayed at the Rose Hall Suites. We had a great vacation. We travelled with our 1.5year old son, and the resort was perfect. Firstly, the resort was only about 15-20 minutes from Airport. Upon arrival to the hotel, check in was quick and we were in our room within 10 minutes. The resort is a great size when travelling with children. Everything is fairly close..the restaurants, beach, pools. The infinity pool is amazing! The restaurants were good. The buffet had a different theme each night, (ie caribbean, italian, japanese). The Japanese restaurant was very good..i never thought I would enjoy Japanese food in Jamaica, but I thorougly enjoyed it.
The rooms were a very good size, and we did not upgrade our room, and had a perfect view of the beach and pools. We had a crib for our son, and their was more than enough room. The staff were extremely helpful and friendly.
We had a fantastic time, look forward to going back and will not be staying anywhere other than the Iberostar!!

Room Tip: No need to upgrade your room, they all have great views!
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Valdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review
19 February 2012
Dear guest,

It was a pleasure to read your review about your experience with us here at Iberostar Rose hall Suites. We greatly appreciate you taking the time to write such nice comments as it helps to provide us with confirmation that we are meeting our goals of providing you, our guests with a vacation like none other. We are proud to know that Iberostar Rose Hall Suites stands as your number one resort to visit in Jamaica and anxiously anticipate your return.
Please feel free to contact us should you need any assistance with future reservations etc.

Quality Manager - Iberostar Jamaica
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Barrie
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“1st time @ Rose Hall & very impressed :)”
5 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

1st trip to Jamaica and we're very impressed with the Iberostar resort and the staff. A short 15 minutes from the airport to the location, beautiful gardens & surroundings on a very nice man-made beach (?). Excellent selection at all the bars with friendly & prompt service, servers where abundant around the pool decks and along the beach. The whole property is emaculate, with alot of staff quietly working away to keep the place spotless inside and out. I'm highly recommending this resort to friends and will definately consider other Iberostar locations for my next vacation.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beenthereanddidthat about Iberostar Rose Hall Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Valdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review
19 February 2012
Dear guest,
On behalf of the management and staff at Iberostar Rose Hall Suites please receive a heartfelt thank you in appreciation of you choosing to stay with us for your first ever Jamaican experience; we are deeply gratified by this. Furthermore, I am also pleased by the fact that you took the time to review our hotel online for others to see.

As for your question about our beach, it is natural however; the beach front was previously populated by many trees and therefore was cleared and covered with beautiful white sand for your pleasure.

Again, it was a delight reading your kind words about our resorts commitment to cleanliness and excellent customer service and please keep us in close consideration if ever returning to Jamaica.

Quality Manager - Iberostar Jamaica
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Ottawa, Canada
1 review
5 helpful votes 5 helpful votes
“Best vacation ever!”
5 of 5 stars Reviewed 10 February 2012
5
people found this review helpful

This was our first time in Jamaica and we were blown away. We didn't want to leave. The entertainment staff were fabulous. They made our stay memorable. The Star Friends, Kiki, VIP, Zena, OMG, Happy Feet and all the rest were amazing, we had so much fun. Please think about tipping the staff well, as the majority of the staff are on contract and their salary is very low and they work extremely hard.

The facilities are very clean and the food is awesome. The whole trip far exceeded our expectations.

The buffet is great, there is definitely something to please everyone. You have to make reservations for the ala carte restaurants, which is easy to do and we always had a good meal at all of them.

The only downside was that they didn't have wi-fi in the rooms - only in the hotel lobby, so if you only bring an IPAD you can't use it in your room as you have to plug in your computer to get the internet.

Can't wait to go back!

Room Tip: Ideally you would want a room on the ocean side (at least that's my preference)
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Delpia about Iberostar Rose Hall Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Valdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review
16 February 2012
Dear Guest,

Let me start by saying thank you for taking the time out of your busy schedule to leave a comment on your stay with us. There are a myriad of other resorts that you could have chosen to spend your vacation, but you chose to spend it with us and I think you would agree that your money was well spent. It warms our hearts to know that our staff made your stay memorable and that this vacation exceeded your expectations in more ways than one. We are looking forward to welcoming you on your next visit.

Quality Manager - Iberostar Jamaica
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Great family vacation”
5 of 5 stars Reviewed 9 February 2012
5
people found this review helpful

This hotel is great. My second time in jamaica, last year stayed at riu ocho rios, my experience at iberostar was more enjoyable. Exceded my expectations. You will not be disappointed with this hotel. The rooms are clean and spacious. The food is incredible. The staff is very friendly and attentive. Make sure you book the Mexican and japanese a la carte restaurants. Steakhouse was good too, but service was slow. Travelled in a group with 5 kids under 4 years old and the hotel offered something for everyone. Kids water park and club was great, as well as nightly mini disco.
The staff cared about their job and your experience at this hotel. The star friends are friendly but not in your face. As well, no vendors at the beach trying to sell you anything.
Enjoyed my stay very much.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AnGkyr about Iberostar Rose Hall Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santo Valdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review
16 February 2012
Dear guest,

First of all we would like to use this opportunity thank you for taking the time to post this pleasant message after your return home. We realize that there are countless other resorts for you to choose from and we are grateful that rather, you chose to spend your special vacation with us and for this we are appreciative.

The Management and Staff at Iberostar Rose Hall Suites are committed to providing an ambiance which satisfies and goes beyond our guest’s expectations. We are gratified to learn that we have fulfilled your expectations in this regard and that above all you were satisfied with our resort’s facilities, nightly entertainment, al a carte options and our valued staff. With that being said, I also want to take this time to apologize for your disappoint in the kids club and rest assured we are working as we speak to improve this aspect of our service. We sincerely hope we will again be given the opportunity to further re-instill our resort dedication to excellent customer service in your hearts and minds.

Quality Manager - Iberostar Jamaica
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Additional Information about Iberostar Rose Hall Suites

  • Iberostar Montego Bay
  • Iberostar Rose Hall Hotel
Address: Rose Hall Main rd | Rose Hall, Rose Hall, Jamaica
Price range (per night):* 266 AUD - 584 AUD

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