Arrival and check was great,got to pick an option of room and floor. The hotel is really nice. Our room was on the 7 th floor ocean view and it was amazing.the balcony had a clothing rack to dry your stuff but the winds were strong some nights and everything blew to the ground. The beds were so comfortable, one of the bed in all our vacations. They had flat screen tvs in the room.

I think it is strang that all the hallways had carpet you could smell some mold but they did their best to keep it clean.

Food was good a little sick of it after a few days,but always found something to eat.

Cleaning ladies were great and chatty I enjoyed talking to them.

The beach well....there really isn't one and you needed water shoes and the water is always turned up so you can not see. I expected the nice clear water,swam in it once and decided to stick to the pool.

The pools are always clean and loved the lazy river and the swim up bar. This place has three hotubs from Luke warm to burn your skin hot lol,but nice to have that option.you can swim at any hour of the night the pool is open.

You can rent the cabanas around the pool and beach but I think it was 50.00 us a day I thought was a rip off. This hotel has a spa I did not use it my the people I was with did and they liked it. They had a massage and their nails done, prices are the same that you would pay in Canada.

My trip was cut short as I had a death in the family they sent up a sympathy card to my room and the staff really felt for us. They helped us print are tickets up and did what they could. Knowing our vacation was being cut short and it was our anniversary they also had an anniversary card and a bottle of champayne with two glasses.

Staff at this hotel are super friendly, this hotel is great for families.

I liked everything but the beach it was a major bummer. I love negril more.

My wife, 4 year old Son any myself spent a week arriving Jan 26th. We were joined by some of our friends aswell. I could sit and say the same thing as every other positive review but instead i would like to share how the front desk staff delt with our 12 hour flight delay.

We booked with Thomas Crook Canada, and our flight was to leave at 3am the following Monday after arriving on a Sunday. It was sold as an 8 day trip, and as mentioned above, we were delayed 12 hours. Our shuttle was to pick us up at Midnight, I was checking all day the status of our flight, however at Midnight we did get confirmation of the delay. The bus arrived with a bunch of people from the Iberostar down the road, they never checked on the flight. Needless to say before anyone could complain, all of the Hilton guest we assigned rooms again and the Manager in duty even put up the people on the bus from the iberostar. i was very impressed with how we were delt with, the Hilton front desk staff did an amazing job of handling a situation in the middle of the night.

Besides that, we had an amazing trip, I had been to this resort when Wyndham owned and operated the Hotel and enjoyed it very much. Since Hilton has taken ownership the renovation are very good and they were needed.

There are a few staff members that I feel need an honorable mention for their hard work and care given to the guests, they are as follows, Donad at the pool bar, both Wayne's at the pool bar, one is a bartender and the other a server. Lloyd Hamilton was great too, he is a pool bar bartender, and does also tend bar at the Seaside Grill. Finally i cant forget "Action Jackson" at the Three Palms restaurant.

Let me know if you have any questions, we will be back next year

Grant

I used to like this place years ago when it was a Wyndham. Not so much now, but maybe it's just me. The pools are crowded, too many kids to kick back. The restaurants are just bland, no vibe whatsoever.The slowest, most unreliable elevators you will find anywhere. The only thing I really like about the place is it's location in Rose Hall, as it sort of sits back away from the main rd. Also, the golf course is very good and well maintained.
If you like this side of Mo. Bay, stay at Half Moon or Coyaba.

Went last year and had a wonderful week. Food was very good, service excellent and grounds beautiful. Restaurants had a good selection and prepared well. Staff was very friendly. Rooms were pretty and beds comforable.