My wife, 4 year old Son any myself spent a week arriving Jan 26th. We were joined by some of our friends aswell. I could sit and say the same thing as every other positive review but instead i would like to share how the front desk staff delt with our 12 hour flight delay.
We booked with Thomas Crook Canada, and our flight was to leave at 3am the following Monday after arriving on a Sunday. It was sold as an 8 day trip, and as mentioned above, we were delayed 12 hours. Our shuttle was to pick us up at Midnight, I was checking all day the status of our flight, however at Midnight we did get confirmation of the delay. The bus arrived with a bunch of people from the Iberostar down the road, they never checked on the flight. Needless to say before anyone could complain, all of the Hilton guest we assigned rooms again and the Manager in duty even put up the people on the bus from the iberostar. i was very impressed with how we were delt with, the Hilton front desk staff did an amazing job of handling a situation in the middle of the night.
Besides that, we had an amazing trip, I had been to this resort when Wyndham owned and operated the Hotel and enjoyed it very much. Since Hilton has taken ownership the renovation are very good and they were needed.
There are a few staff members that I feel need an honorable mention for their hard work and care given to the guests, they are as follows, Donad at the pool bar, both Wayne's at the pool bar, one is a bartender and the other a server. Lloyd Hamilton was great too, he is a pool bar bartender, and does also tend bar at the Seaside Grill. Finally i cant forget "Action Jackson" at the Three Palms restaurant.
Let me know if you have any questions, we will be back next year
Grant
- Rose Hall Hotel
- Hilton Hotels Montego Bay
