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Rlcassano
Erie, Pennsylvania
3642
3rd time! Still love it!
5.0 of 5 bubblesReviewed 1 May 2015via mobile
Each year we come it gets better and better. This year there were improvements to the property ,new outdoor furniture ,snack bar in lobby,fresh paint. The staff never disappoints .our butler Shane is one of the best,we had him last year too. I loved coming back to our room to find champaign and a hot bath and fresh fruit. There is always something going on you will never be bored. We use our golf vouchers its worth it,but my husband does bring his own clubs. It's cheaper to bring them than to rent them every time you golf. For anyone who is still deciding on this resort you will not regret it. I have been the grand in Mexico too and the love and hospitality shone by the staff in Jamaica is way beyond anything I experienced in Mexico . And for anyone who is new to Jamaica you will fall in love with it.
Date of stay: April 2015
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        5,216 - 5,221 of 9,585 reviews
        Reviewed 2 May 2015 via mobile

        Although this was my 20th visit to Jamaica, I'd always previously stayed at private homes. I had the pleasure this time to stay at the Iberostar Grand near Mo Bay.
        What can I say, the service was top notch, the people were some of the friendliest that I've found anywhere and the food and drink were superb. It's a stunning location and the rooms were well appointed.
        I didn't eat at any of the restaurants on the property except for the buffet. They looked lovely and I'm sure they were excellent. The buffet worked for me just fine . The food was superb with some misses, nothing to write about really, overall excellent. I was greatly impressed with the afternoon BBQ on the beach with fresh coconuts opened for you and a bar set up on the beach as well. Just great! No children are allowed on this end of the property. I would stay there again in a heartbeat.

        Date of stay: January 2015
        Trip type: Travelled with friends
        Thank 222anat
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Iberostar H, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this reviewResponded 12 May 2015

        Dear Guest:

        Thank you for allowing us to host you on your most recent visit to Jamaica. Your positive comments about our friendly staff, buffet cuisine and delicious beverages was very encouraging. We apologize for the fact that there had been instances when our food had not met your expectations. We hope that when planning your next visit to the island, the IBEROSTAR Grand Rose Hall will be foremost on your mind for luxurious accommodation.

        Online Reputation Manager

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        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 1 May 2015

        We were here for eight days in early April and had a great time. Staff was excellent for the most part. The pools were a good temperature and the right mix of fun and relaxing.

        The main thing keeping this from being a five star stay for me was the ambiance and atmosphere in the specialty restaurants. They were very aesthetically cold and cafeteria like. It isn't that I need full on murals and dress up and knick knacks to be "Italian" or a strolling mariachi band for it to be "Mexican". It's that there was nothing at all that was any different than a dining hall or hospital cafeteria. Other than the Japanese (hands down the best food, by the way) there was absolutely nothing in the space to show that it was any sort of restaurant at all.

        And a teeny/personal thing: the only place to put your shower items was the millimeter bigger than the bar of soap or the floor, which is full of water because, hello, you're in the shower. Petty I know, but a daily nuisance.

        This was our first Iberostar stay and it was very nice. My favorite part was the security details keeping the kids next door on their own turf ;)

        Date of stay: April 2015
        • Trip type: Travelled as a couple
          • Rooms
          • Cleanliness
          • Service
        1  Thank jamie5632
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Iberostar H, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this reviewResponded 14 May 2015

        Dear Guest:

        Thank you for your helpful feedback. Such comments assist us in evaluating our service. We do apologize for the fact that the set-up of our shower had been inconvenient. Your comments about the ambience of our restaurants has been noted and we will certainly look into how we can improve on making it more authentic. Our team is grateful to hear that your overall stay had been a pleasant one.

        We look forward to welcoming you back and trust that you will recommend the IBEROSTAR Grand Rose Hall to your friends and family.

        Online Reputation Manager

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        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 1 May 2015

        We just returned from a six night stay here. It was wonderful, We are from California and our son was married here. What a great resort a perfect ten all the way around. The weather was extremely hot and the air conditioner went out on our third day and we still managed to have the time of our lives. We traveled with a group of 80 people and we all had a great time. If and when I ever return this will be the only place I would stay. Beach perfect, pools wonderful, food was excellent. STAFF AWESOME!!!!!!!!!!!!!!!!!! our favorite part of course was the bar at the pool and indoors. What a great place. Would return again

        Room tip: stay away from the side that gets the afternoon sun
        Date of stay: April 2015
        • Trip type: Travelled with family
          • Location
          • Sleep Quality
          • Service
        2  Thank twowits
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Iberostar H, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this reviewResponded 14 May 2015

        Dear Guest:

        Thank you for your feedback of your son’s recent wedding. We appreciate your positive recommendation of our hotel. We sincerely apologize for the fact that the air conditioning issue had affected you and the rest of your group. Despite that problem, it was rewarding to hear that our staff, food, beach and pools had left a positive impression on you. We look forward welcoming you back and hope that you will think of the IBEROSTAR Grand Rose Hall as your “home away from home”.

        Online Reputation Manager

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        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 1 May 2015 via mobile

        I just spent a week at the Iberostar Grand in MB,Jamaica. What a spectacular resort. It truly is magical, beautiful and luxurious...but the real gem of this place is the amazing staff throughout. These wonderful people make you feel loved, spoiled and so incredibly well cared for. Everybody was amazing, and you can't list them all....but they deserve to be recognized.

        When we arrived, Sylvester greeted us with a warm smile and nice cool cloths to help us ease into the temperature. He is a wonderful ambassador for the grand. At the front desk, Dexter and Corey are both professional yet welcoming. If you go to the front desk, they will always be able to help with whatever you need. Dexter went out of his way to accommodate me when I was not feeling 100% on my last day, ensuring I had access to my room until later in the day so that I could rest before our journey. He offered to have me escorted back to the room as I was feeling faint. He was genuinely interested in taking care of his guests.

        My butlers Roland and Stephen were incredible, and truly went out of their way to help and accommodate whatever I needed. They made me feel special and taken care of, never saying no to me once. I think I was fairly high maintenance but they graciously took care of every request, with a smile on their faces.

        The bar staff at the pool was out of this world. Every day, all day. Special mention should go to Wayne, Kamar, Sentilman and O'Niel. Raquel was a poolside server who was amazing, happy and attentive to my needs. She also has an amazing voice and I loved hearing her sing while she dropped off my drinks.

        The poolside staff mopping the decks...Michael and Jamoi are such kind men who were working so very hard ALL the time. Ensuring things were clean and paying attention to detail all while making my girlfriends and myself feel safe and special. Saying good morning, always remembering our names and just generally adding to our overall experience.

        Nordia: this woman is out of this world as a manager. She worked so so hard, every day I saw her. She made me feel special and went out of her way to chat with me, joke and tell me anything I wanted to know. If I needed anything, this woman made it happen within minutes. Her kindness will not ever be forgotten, she made me feel like family and it was horrible to have to say goodbye to her. She even did something special for me when she found out it was my birthday. This is a strong women who works very hard, and it shows. Without Nordia my experience would not have been the same, I cannot wait to see her again when I re book in January.

        The bartenders inside the lobby lounge were also exceptional. I rarely made it there during the day but the evenings it was a must stop place for me. Andreas and Christopher are two very special men who went out of their way for me, made me laugh and always kept professional; while being very entertaining. It wouldn't be the same without them. How can I forget young Mark, who I only had the pleasure of seeing for two nights. He is a great bartender and was great to chat with while sipping a drink.

        Kacyan and Renay, in the lounge are lovely women. Warm,kind and exceeding expectations. Spending time with them was a pleasure.

        The security staff were all excellent as well, always warm and friendly but they made you feel safe and well guarded. I can't remember all the names but all the ladies and gents doing security in the lobby of the hotel were spectacular.

        Ricardo the gardener also went out of his way to help. Offering some aloe, fresh cut from the grounds, for my girlfriends sunburn. He didn't have to do this and it was a really nice touch. I certainly did not expect to see a grounds maintenance person impressing me, but he most definitely did and it really heightened the experience.

        Overall....my experience could not have been better. All the staff were on par, exceeded expectations and made my trip truly a magical time. It felt as though I was living in a fantasy world. I encourage others to spend time chatting and getting to know the staff. They are all special and fabulous people, with a story to tell and true warmth to give. They will blow your mind and make you want to come back for more. The resort itself, minus the people, is absolutely stunning; "Grand" definitely summarizes it...but in my opinion it's the great staff that make this place what it is. The food was excellent, drinks good and the views spectacular. I'll be back in January and cannot wait to see everyone again.

        Date of stay: April 2015
        Trip type: Travelled with friends
        Thank 1travellinglady
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Iberostar H, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this reviewResponded 14 May 2015

        Dear Guest:

        Thank you for your generous review of our hotel. We are grateful for the fact that out of the myriad of other Caribbean hotels, you opted to spend your recent vacation with us. We have noted that you especially enjoyed our beautifully appointed rooms. It was rewarding to hear that all your interactions with our Front Office and Restaurant and Bar personnel had also left a positive impression on you.

        We look forward to welcoming you back soon, and trust that the IBEROSTAR Grand Rose Hall will be foremost on your mind when next you are planning a trip to the Caribbean.

        Online Reputation Manager

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        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 1 May 2015

        We had an amazing time! The resort was beautiful, staff was super friendly, and the entertainment was great! Food and drinks were awesome! Everything was better than we expected! I cannot wait for a return trip - hopefully sooner than later!

        Date of stay: April 2015
        • Trip type: Travelled as a couple
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with Iberostar
        1  Thank StefKatz2015
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Iberostar H, Online Reputation Manager at Iberostar Grand Rose Hall, responded to this reviewResponded 3 May 2015

        Dear Guest:

        Thank you for your ecstatic feedback of our hotel. Your delightful comments about our staff, entertainment, food, and drinks will certain bolster the spirits of our staff. Our team takes great pride in serving our guests, so reviews like yours serve as our reward. We at the IBEROSTAR Grand Rose Hall looks forward to welcoming you back in the near future.

        Online Reputation Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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