We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotels.com
Booking.com
Vio.com
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (9,585)
Filter reviews
9,585 results
Traveller rating
7,341
1,463
465
181
135
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
7,341
1,463
465
181
135
Show reviews that mention
All reviews surf and turf port maria star friends lobster butler service lobby bar bubble bath ocean front gourmet restaurant dinner reservations g money star prestige lunch buffet montego bay our honeymoon top shelf grey goose
Selected filters
Filter
Updating list...
7,515 - 7,520 of 9,585 reviews
Reviewed 13 November 2012

We have just returned from our fourth stay at the Iberostar Grand Rose Hall. We were in the Hotel when Hurricane Sandy hit and although this must have caused a great deal of extra work for the management team, as guests, the impact on us was negligible and apart from the obvious fact that we had to stay indoors, there appeared to be no change to the professional manner in which services continued to be provided throughout this period. It was notable that the following day, by about 8.00 a.m. thanks to the hard, hands-on work of all staff, including managers, there was no evidence that there had even been a hurricane and the day proceeded as normal.
We spoke to other travellers at the airport on the way home, who had stayed at different hotels, and their experience of the hurricane was grim. Well done to all staff and managers at the Iberostar Grand, looking forward to coming again next year.

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank w3lshbyrd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this reviewResponded 21 November 2012

Dear Guest:

Thank you for your generous review. Your return visit means a lot to us, so the fact that you were spending your 4th vacation with us was definitely inspiring to our team.

We are grateful to hear that you had an enjoyable stay despite the challenges of the storm. Our emphasis during the challenging weather was on providing a relaxing and safe environment for our guests. So your positive recommendation of our Management and staff’s tireless efforts was greatly appreciated. We look forward to serving you again soon and look forward in offering you an even more enjoyable stay on your 5th visit.


Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2012

Nice place, the staff is nice and smiling. Very good food ! The lobster is excellent, the beef fillet also. The room is spacious and clean. The butler service is just so great !
You have to try this hotel at least once in your life !

Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank 278Julie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this reviewResponded 21 November 2012

Dear Guest:

Thank you for your warm review. Your recommendation of our staff, cuisine, rooms and butler service was also duly noted. Our staff work tirelessly to ensure the total satisfaction of our guests, so your positive comments were very encouraging. We look forward to serving you again in the near future.

Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2012

My husband & I just got back from an amazing 2 week stay at the Iberostar Grand (10/25/12 - 11/8/12). We arrived a day after Hurricane Sandy hit Jamaica although the hotel was not really affected rather the city of Kingston, which was very sad to hear of the very bad damage they sustained :( :( It just made us appreciate our fortunate experience that much more. I will give my 100% honest and accurate review of the resort (my opinions of course) but I feel they are pretty spot on, so:

Check-In: easy and great. The ride to the resort from the airport is about 20 minutes so that was great. I might suggest looking into a private transport rather than waiting around for everyone who's supposed to be on your shuttle from the airport to the resort as sometimes the wait can be a little longer than you may want and you may have to stop at multiple resorts before getting to yours. Upon arrival, same as everyone else said, welcome drink, cold towel, etc. The front desk staff are great and if they are able, they will accomodate upgrade requests upon arrival. The lobby is completely stunning in architecture design.

Room: we were fortunate to have been upgraded from an oceanview jr. suite to an oceanfront suite. We had a room on the 4th floor or room #6418. All I can say is that the room was amazing and had everything you could want...very beautiful! You won't be disappointed.

Butler Service: we had the most awesome butler during our entire stay at the resort. His name was Raynard Frater. Raynard had a wonderful personality and really made our stay that much more great. Any special requests my husband or I had he would always make happen. Never was he overbearing, just always around when we needed him. If you have the luck of being on the fourth floor like we were, you will have the pleasure of meeting him - great guy who does his job really well!!!!

Food: ALL AMAZING. This resort really excels in this department over others we have stayed throughout Jamaica & Dominican Republic. This resort really had it down not only at the buffet but at all 4 a la cartes (Japanese, Italian, Gourmet & Surf & Turf). We dined at all of the restaurants including the buffet and I can't say I had one bad meal...everything was delicious. Actually the only thing not so great and it was really kind of comical at how bad it was, was the welcome appetizer at the Italian restaurant...I might suggest either tweaking it for better taste or getting rid of it all together. Lobster and jerk chicken were among our favorites throughout our stay!

Alcohol: The inclusive wines weren't bad...but our favorite which was really good was a red pinotage called Two Oceans...check it out. The lobby bar & cigar bar had the top shelf alcohol (name brands). The pool bar was fine...usually got a margarita or tequila and lime juice or a dirty banana....anyhow, all drinks were great so you shouldn't have any issues here. Also, we had the pleasure of meeting a guy named Morris-Day whose job was to offer guests (if they so desired) a wine menu featuring higher class wines that were not part of the all inclusive package (meaning you could purchase a finer bottle of wine for perhaps an extra special occasion...) We bought a couple of bottles from him. Morris was super friendly and funny and definitely made our stay that much better!!! Check him out :)

Pools - there are 3 of them and all are very nice. The zero edge or no reveal (not sure of the correct term) pool was so beautiful which was the one with the pool bar. When at the pool area we spent most of our time in the middle pool where the volleyball net was - awesome and a lot of fun!!! The pool area had a ton of chairs/beds although a bunch were in shaded areas which is not our style but we found that we ended up waking up early every day so we'd just go down and throw a towel on the bed we wanted to reserve in the sun and had no problem. To the bartenders at the pool bar - great job! A special shout out to O-neil at the pool bar - great service and awesome personality! Also Dwayne & Jerry did a great job.

Beach - beautiful! I guess if I could think of only one thing that would have made this resort just a tiny bit better it would have been to have a longer stretch of beach. The beach was beautiful don't get me wrong but because it was more a private beach with only the Grand and it's two sister resorts on it, it wasn't as long as some of the other properties we have been at. Again not a big deal, it just meant we couldn't walk for miles in either direction ;) The water was beautiful and a great temperature with very clear water. A few pebbles but nothing worth mentioning as a deterrant. Not really any small seashells but the day after the hurricane, there was a guy who found about 8 huge shells right at the shorelilne and he gave us one to take home! I almost forgot, they do have drink service or staff walking the beach to make sure you have any drinks you may want. A very special thank you to a wonderful girl named Kanesha who truly made our experience wonderful. She took drink orders on the beach and was just such an awesome person...very genuine. The beach chairs would have been nicer if they all had cushions on them and unfortunately there were only about 5 beach beds but again same as the pool...we made sure to put a towel on one of the 5 beach beds early so we were always comfortable :)

Entertainment - let me first start by saying that the resort has a group of people called the Star Friends whose job is to try and drum up different activities throughout the day for the guests to participate in to break up the monotony of drinking, beach and pooltime (of course I am joking...I could do that all day long!!! ;) Anyhow, I give these guys so much credit as they have A LOT of talent (especially in the dancing department...they are fantastic!!) They work very long hours: from 10am to about 5, they try to get guests involved in activities (they are by no means overbearing though just extremely friendly and if you're interested great if not no big deal). Then they work the nightly entertainment shows so I think all in all they work about 12 hour days with a 2 hour break each day and one day off per week....that's a lot of hours!!! I'd specifically like to mention the following Star Friends as having the most impact on our particular stay: Short Cake, Sammy, Bubbles, Ki-Ki, Brandon, Andre, Lady Stingray & Diva. Regarding the nightly shows, they do not start until 10 pm so for me I was a little bummed as I guess I'm a 31 year old grandma as I could never seem to stay up too late...we did catch 3 of the shows Disco, Big Band & Reggae night. All in all, the shows are pretty darn good. They also featured some very talented singers and dancers. My favorite entertainment of the trip was the Beach Party that they held either on a Wednesday or Thursday that featured some very impressive acts!!!!! A must see if visiting this hotel! They also had a variety of games/activities and a beautiful beach dinner. Well done to everyone!! Oh yeah, also in the lobby bar (nightly around 8:30pm) they had some very talented musicians, most notable the flute player!!!!!! (and a pianist, sax player, violinist, etc.). Quick shout out to a wonderful lobby bar hostess: Racquel - she was awesome!!!!!!!!!! and a great lobby bartender - O'Neil.

Shops - we went into town once and checked out the Montego Bay hip strip. I really wish someone could give some friendly advice to the locals trying to sell there products as they are just way too aggressive to get you into their stores. I am confident there sales would skyrocket if they just backed off people genuinely already interested in shopping. I believe they just feel that they have to be aggressive in order to get a sale which is very sad as in fact they are deterring people from even wanting to venture into town to shop as they do not want to feel pressured. That being said, I did purchase some nice items (most notably some amazing wooden sculptures which is in my opinion the best thing the Jamaicans have to offer, in addition to some nice baskets, handbags, spices, etc.). You of course should bargain as they will always start high but you can most times get the price down. My only other thought is that some of the stuff they claim to be authentically Jamaican does not seem to be (for ex., one of the handbags I bought, which was a beautiful coconut shell bag, had a made in Jamaica tag strapped to it but when I looked inside the bag, it said made in Indonesia...it was beautiful nonetheless so I bought it anyhow :)

GYM - surprisingly, my husband & I made it to the gym almost every single day of our 2 week stay. In fact we opened it up every day. We were slightly bummed that it didn't open at 6am instead of the daily 7am but it is what it is. It is VERY humid in the fitness center but hey it made us feel like we were working that much harder when we were dripping sweat every time we left ;) The center had 3 ellipticals, 4 treadmills, 3 bikes, 2 steppers and an assortment of weights/other strength training equipment. It met our needs but we did on occasion find the center packed with people with some who left because they didn't want to wait.

Wi-Fi - only available in the lobby and you have to acquire a password from the lobby desk to access. We wished it would have been available in the rooms but again not really a big deal.

Weather: Out of our 2 week stay, we had about 3 days that were straight rain but only starting in the afternoon around 1pm (ish) and those days were more in our first week closer to the end of the hurricane. Our second week was perfect - straight sun. Temps for the stay were anywhere from low to high 80's I would say...awesome :)

Spa - very nice with an assortment of hot tubs/pools to enjoy before your service. My husband got a massage everyday whereas I enjoyed 2. If interested in someone who is strong and knows what they are doing (not saying they all don't but I had the pleasure of having one great girl give me a massage) and her name was Tracey.

Think that's it....any questions, feel free to contact me at fjr@rochester.rr.com! (Teresa)

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Viggianis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this reviewResponded 5 December 2012

Dear Guest:

Thank you for your review. We are pleased to hear that your check-in, room, butler service, food, beverages, pools, beach and entertainment had all met your expectations. It was also an added bonus for us to hear that you also enjoyed the services of our well-equipped gym and our luxurious spa during your stay.

Iberostar chain continues to design first-class services and amenities with you, our special guests, in mind. So when we receive positive feedback, it serves as reward, especially to our staff who work tirelessly at ensuring your overall satisfaction.

We look forward to having the opportunity to serving you again and trust that you will not hesitate to make the Iberostar Grand Rose Hall your vacation “home away from home”.


Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2012

My husband and I stay at the Grand in May. We had been to Jamaica the previous month with the kids, made some great friends and went back a month later for an adult weekend. We Chose The Grand over some of the other AO because of the adjoining resorts. As a guest if the Grand we were able to go anywhere in the entire complex. Everything was wonderful. Our butler was attentive but no intrusive and saw to all of our dining reservations and making sure the mimi bar in our room had just what WE wanted. We had an Ocean front corner room on the top floor and the balcony was wonderful. The staff was gracias and attentive. I read prior to arrival that the security guards at the enterances to the AO/Grand part of the complex weren't very nice. We did not encounter this at all. We witnessed many people speaking with them about getting tours and access if they were staying in another part if the complex. I completely felt they were there to keep children from entering the AO section, not from keeping those who didn't pay more to stay on the Grand portion. Actually the price is not that much different from what we saw when booking. For my husband and I, parents of 4 children, just being in a child free setting was perfect. I would 100% recommend this resort to anyone traveling to Montego Bay. We are looking forward to returning with the kids and stay in the other part of the complex.

Date of stay: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Jill R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this reviewResponded 21 November 2012

Dear Guest:

Thank you for your kind review. We feel privileged to have been able to host you recently. We appreciate your special mention of our butler service, staff and property in general. Your positive reception highlighting some of the functions of the security guards at the entrances to the AO/Grand part was also noted. We hoped that you will be returning soon as we would be honored to have the chance to serve you again.


Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2012

went there for my honeymoon!! all i have to say is OMG!!! the place is beautiful and everyone is so nice and gets you everything you want with a smile! and the best drink to get it a jamaican smile! delish!!!!! me and my husband wants to go back next year with our friends! the japanese restraunt in the hotel is better then any one on long island!!! we went there twice! if you are thinking about going GO! its worth all the $!!!!! <3

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cindy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this reviewResponded 17 November 2012

Dear Guest:

Thank you for allowing us to host you for your honeymoon. We are always honored to be able to contribute to the happy memories of our honeymooners. However, we were especially thrilled to have been able to exceed your expectations. Your positive review regarding our property in general, beverages, cuisine and value for money are also very encouraging to our staff. We invite you to come again soon as we would love the opportunity to serve you again.

Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews