Wow! This is a GREAT resort. From the moment we walked in to the moment we left, the service was above anything else we have experienced – and we have had the good fortune of going to some pretty special hotels. Even though it’s a massive resort, you’re treated like you’re the only guest in the place and a lot of the staff – whether on the front desk or the entertainment team – get to know you by name.
The hotel is very classy. The rooms are beautifully appointed and they are BIG! The bathroom is the size of some hotel bedrooms, and there’s plenty of storage space in the hallway. That leads into the main room which is set on two levels; the sleeping area is on the higher level, then you step down to the office/sofa. The balconies are also similarly proportioned and – given that they are well sheltered – are a great place to hide out during one of the late afternoon rain-storms. It’s great to still be outside enjoying the sights and sounds despite the occasional heavy rain shower…
The entertainment team really struck the balance well – they’re always buzzing around trying to get you involved, but are never pushy and appreciate when “no” means “no” or when “no” means “maybe”. Lots of options to keep you busy during the day if lying around on the beach or poolside isn’t top of the list for you on a particular day. Hard to think why that would be, because both are fantastic – the beach is a typical Caribbean beach, and the pool area is beautifully landscaped.
Food – always important to us as part of an all-inclusive – is terrific. The breakfast buffet has plenty of choice, with all the usual range from fresh fruit, to pastries, to cereals, to cooking stations. The a la carte restaurants are each superb – it’s hard to really make a call which was our favourite, because we had so many good dishes in each of them. Even though you can make use of the restaurants in the other hotels, we only did once and – if we’re honest – the quality was definitely a level below The Grand. Not bad, just not as great as you come to expect. The only food-related criticism would be that lunch can be very repetitive – there’s only one option and, while it’s a beautiful location overlooking the sea, the buffet offering is very similar day after day. After about day 10, you wish there were other options – or that the beach BBQ (which happened twice while we were there) was a more regular occurrence.

The evening entertainment isn’t great – we’ve stayed at Sandals Antigua, and there seemed to be a lot more variety and quality. The bars are nice places to chill out but, when everyone heads off to the evening shows – and almost everyone seems to! – it can be a little lonely and isolated. Maybe we were the odd ones out in not rating the evening shows…!
We absolutely loved this place – it was our first Iberostar experience and we will definitely be looking to try others. If there weren’t so many other wonderful places to try in the world, we would happily go back again and again. I’d be amazed if we don’t head back at some point in the future. A great place, and I wouldn’t hesitate to recommend it.

I had the pleasure of hanging out with a wonderful group of people on a business trip for dentists from Ohio for continuing education and stayed at the Grand. Our experience, collectively, was quite awesome!
The staff was exceptional from the moment we walked in! Now, yes, there was a bit of confusion as our group of 38 entered the resort, but that was quickly overlooked after we were received by our butler, Davian. Each of the suites gets butler service and you have a daytime and evening butler. I can tell you that I know Davian, Marvin and Stanley while we were there and they were great.
The best of the best was the entertainment crew that was quite enthusiastic and did an outstanding job of getting the whole group involved and engaged in all of the activities. There was never a dull moment while doing ocean aerobics with T.O and the gang. Horseshoes were awesome with Lucky and volleyball was quite sweet with Money Ryan! Stally was hittin up the bingo and, who could forget my new future niece, Tinkerbell.
That leaves us to the same crew that were mostly involved in the evening shows which were also exceptional.
Rooms were awesome. Bed was so comfortable and the drapes made the rooms very dark for those that need that to sleep well!
Food was great. I have been to all inclusives where the food was mediocre at best. The food was quite good. My favorite was the Surf and Turf restaurant.
All in all, i would definitely recommend the property to anyone. I do recommend finding a member of the entertainment group to ask about indigenous activities, apart from Dunn's River.

This is a great hotel. The staff is well trained. Food is good but it used to be great. The rooms are big but ours had a moldy smell. The bacony is fantastic, big with a love seat and swing. The beach is nice and lots of chairs and shade. The problem for us was that we had been there in March 2008 and the changes that have been made were a disappointment for us. No more a la carte for breaksfast or lunch. That was one of the reason we were returning to this hotel, we enjoyed not having buffet. Also the real top shelf scotchs were gone. But make no mistake this is very nice resort. We just remember it as it waswhen it first opened.

Also the Star Friends were a bit of pain in the butt. The constant hand shaking is really just annoying. They try hard and can be fun to talk to, but this practice should really stop


Beach is nice but it was really windy. I say this because we were there the first time in March and now January and both times it was windy. This is beach is just positioned this way.

The pools are really nice and clean. We ate at all the restaurants and all were good but not great. But service is good. Plus it is very clean. Check in was fast and very professional.

Butler was good and always provided whatever was asked of them.

We took Clive Transport to the hotel from the airport and then again to drive us to the Sandals Whitehouse for the 2nd week and must recommend this taxi service for being on time and nice, comfortable and clean.

I do not think that we will return to this hotel anytime soon. We will try somewhere else next time.

WOW What a great resort in Montego Bay! We loved the pool staff, especially: Lucky,T.O.,Ryan Money, G Money, Stally,Tinkerbell,Diva, Kendice.They were a lively, energetic group and made it fun!Our butlers Stanley,Romaine and Davian were great too! Marvin was a very nice young man also. They were so attentive to us during our stay. Morris Day was very nice and knowledgible. Our favorite rest. include Surf and Turf, Japanese and Gourmet. The dining staff were wonderful also, ALL VERY HARD WORKERS