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Mermaid Waters Hotel: Traveller Reviews

4.0 of 5
Corner Markeri Street and Sunshine Boulevard, Mermaid Waters, Queensland 4218, Australia
Hotel amenities
Mermaid Waters Hotel
4.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    8
    20
    5
    1
    1
Date Rating
Edinburgh
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Much better than expected”
5 of 5 stars Reviewed 8 February 2011

We stayed in this hotel when over from the UK on holiday, we where staying with friends in the Hinterlands and decided to have a night down on the Gold Coast at Jupiter’s.
The hotel was larger than I had expected and the rooms where nicer than they look in the guest photos. I stayed at a Quality Inn at the Grand Canyon a few years back and it was the worst hotel I have ever been to so was not expecting much.
We stayed here January 2011 on a Sunday night and got the rooms for $79 per room. This hotel was outstanding value for the price we paid and I would highly recommend it to anyone getting it for anywhere near that kind of price. It was possibly so cheap due to the lack of tourism on the Coast at the time due to the floods.
The pool was lovely and my husband and I had it to ourselves both days we used it. The pub next door was very reasonably priced (after the shock of prices in Aus on this visit) for drinks and food (reminded me of a John Barras but nicer) and on a Sunday night they have free pool.
We got the last shuttle to the Casino at 9pm and could have walked back from the Casino quite easily but got a taxi for the drive through MacDonald’s.
Overall much better than expected and have recommended this to family in Australia for next time they are on the Gold Coast.

  • Stayed January 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Beru_23 about Mermaid Waters Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Macquarie
1 review
“Great place, great price.”
5 of 5 stars Reviewed 7 February 2011

Have stayed here many times with work and pleasure.
Stayed again recently on a Saturday night for $79 per room.
Off the main strips so nice and quiet.
Bus companies stay here with seniors and would not do so if it was
not a good place to stay.
Security gates for parking.
Happy to recommend.

  • Stayed February 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask grandbanks about Mermaid Waters Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“good hotel value for money- reception not too friendly"”
4 of 5 stars Reviewed 1 December 2010

very good rooms, decent location away from all the hustle and bustle. The hotel shuttle is awesome, very friendly helpful driver. He was probably the highlight of this hotel along with the decent rooms. I have to say reception was not that good. They lack the knowledge and was rude, made us wait, did not offer the special buffet discount which was available at the time. Overall good place to stay

  • Stayed January 2010, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask probes28 about Mermaid Waters Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Good 'quality' hotel, quiet area, but no stand-outs”
4 of 5 stars Reviewed 25 July 2010
1
person found this review helpful

LOCATION:
It's on a major, but quiet road back from the beach - within jogging distance if you like that. It's in a quiet, low-level residential area that's quite convenient. The location is about 5-10 minutes south of the main Surfers Paradise beach, but north of Nobby's beach, Miami and Burleigh Heads.

A small restaurant block is opposite the hotel, a Dan Murphys liquor outlet is right beside it, and a larger shopping centre is 5 minutes up Markeri St. The hotel also runs a free shuttle service to major destinations throughout the day, which is a good addition.

Temperatures in mid-July were in the low 20s (21-23) so good weather for getting around, though not so warm in the water.

FRONT OF HOUSE SERVICE:
The staff there were efficient, and constantly available. Everything was organised smoothly, and a lounge area is situated beside the desk if you need to wait for a shuttle/someone else.

Staff were all pleasant to deal with.

ROOMS:
The rooms are motel standard (see picture) over three levels, either facing the parking on the outer perimeter of the hotel, or the internal pool/lounge area. While not tall, the hotel is fairly spread out, with lifts and stairs at the end of a corridor, then rooms spread out from that hub.

As shown, for the two beds one was made as a king bed (but made of two joined together so has the split in the middle), and one was a fold-out, which is inferior to those they picture. A nice LCD television with some cable channels was well placed. There was also a desk, a chair, bar fridge, bedside tables and a cupboard with iron.

The bathroom had a shower and bath, plus vanity and toilet. The shower head was an adequate height, though old and leaked backwards, and not a water saver type so didn't spray well. Toiletries including nice soap, shampoo, conditioner and moisturiser were provided.

Oddly, a welcome letter mentioned that you could save changing the bed linen by leaving a card from the bedside table on the pillow, yet no card was provided.

AMENITIES:
The outdoor swimming pool was not heated so not ready to be used. It had a small rock waterfall feature, and the surrounding gardens were nice when weather was good.

Free parking was included in a secure area on the outside of the building.

DINING: A restaurant with dining room was attached, with a bar and other facilities. It's somewhat like the local pub with much parking out the front, and turned out to be booked out the first night we were there. I guess there's always room service!

On check-in the staff offered a breakfast deal if you paid on the spot at $25/person/day. Regular breakfast will cost $32/person/day, so fairly pricey. Not a lot of commercial alternatives nearby, but you could wait until you get to Surfers or wherever you're going if you want something else.

OVERALL:
A pleasant experience, with fairly nice facilities, though the shower head and mix-up with the washing notice suggest it could do more for the environment. There are better located places if you just want somewhere convenient for a quick trip to Surfer's but if you've been before and want somewhere quieter yet still convenient, it's still worthwhile considering.

  • Stayed July 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask OdysseusTwo about Mermaid Waters Hotel
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New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Expected better”
3 of 5 stars Reviewed 11 January 2010
1
person found this review helpful

Stayed in January 2010 so prices were extremely high as it was peak season ($143 per night). The hotel was not worth this price, the location is poor (you need a car) the whole hotel inclduing thre lift, the pool and the rooms are outdated. The breakfast is overpiced and we did not have our room serviced in the 3 days we were there. The good thing about the hotel is the secure parking and it seemed quite clean. Overall after reading reviews I expected it to nicer then it was (maybe the people that gave good reviews didnt pay $143 a night)

  • Stayed January 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask AimsV about Mermaid Waters Hotel
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Additional Information about Mermaid Waters Hotel

  • Quality Inn Mermaid Waters
Address: Corner Markeri Street and Sunshine Boulevard, Mermaid Waters, Queensland 4218, Australia
Price range (per night):* 123 AUD - 226 AUD

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