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Treasure Island Resort & Holiday Park: Traveller Reviews

4.0 of 5
117 Brisbane Road, Biggera Waters, Queensland 0828, Australia
Hotel amenities
Treasure Island Resort & Holiday Park
4.5 of 5 stars 384 Reviews
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384 reviews from our community

What travellers say about this hotel
  • Mini golf(22)
  • Great Place(18)
  • Heated pool(14)
  • Kid Club(13)
  • Pandanus Villa(10)
  • Water slide(9)
  • Go kart(8)
  • Harbour town shopping(8)
  • Clean and tidy(7)
  • Short drive(6)
Traveller rating
    267
    79
    19
    9
    10
Only show reviews for Family (326) | Couples (31) | Business (8)
Date Rating
Brisbane, Australia
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“OK value - you get what you pay for!”
3 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

We stayed at Treasure Island for 4 days in Dec 2011, just before Christmas - 2 adults and 2 kids. We booked into a Poolside Villa. Managed to get an early check-in by turning up on spec at 12noon which got a thumbs-up. The villa was in a nice, secluded near corner location. We could virtually step out the door and into the heated pool area. The grounds are lovely, however mozzies are a constant nuisance and we had to burn citronella candles and cover ourselves in repellent anytime we sat outside on our verandah (not the resort's fault of course - just something travellers should be aware of.) The size of the villa was a bit disappointing. The 2nd bedroom had 4 bunk beds - but they were really for very small children. this wouldn;t work for teens, or adults. Floor was grubby when we arrived but we phoned reception and a cleaner was sent round that afternoon to clean it. The master bedroom was pretty ordinary. Vertical blinds that looked as though they hadn't been replaced since they were installed in the early 80s flapped all night long thanks to the up-draught from the fans/Ac. But it was so hot, we couldn't do without fans and AC so we had to struggle through 2 nights with very little sleep. It was the most annoying thing. Installing roller-blinds would sort this problem out easily. Fridge was tiny as were the wardrobes. Inside the robes were those hangers that are welded onto the rail. Made you feel like the management was worried about people pinching the hangers!! The resort also advertises as having (what we thought) was a giant outdoor chess area. Em - no. It was some painted pavers which you could either play chess/Twister on. Not quite how it looks on the resort map and in the photos. Bit of a letdown really. We wouldn't recommend eating in the bistro. On the busiest night, Tuesday, it looked like vats of unappetising shlops were being served up and it was very pricey. Much better to pop next door to Harbour Town Shopping Centre and eat at their food court, which had a great range of eateries to suit all budgets. We wouldn't bother with the go-karts. Staff left us to assemble a 2-seater kart on our own, with no instructions - plus, they're very heavy to pedal if you're under 5 years old. Our kids asked us to hire them once, and never asked again for the entire holiday which speaks volumes.
The TV in the villa had an intermittent, fuzzy signal. Hubby was thrilled to find I'd slung 3 or 4 DVDs in the suitcase as a last minute thing, never thinking we'd need them. But watching a movie on the villa's telly was unbearably bad so, rather than go to bed when the kids did at 8pm - we watched the DVDs we'd brought from home.

OK - gripes over. Now for the good points. The main pool was gorgeous, beautifully landscaped and our 2 kids loved it. The spa, which is located just outside the pool gate, was also fun and we were happy to feed coins into the meter just to stay in there for a couple of hours. The jumping pillow was a great feature. Even us oldies had a go on it and have the pix to remember it by. The opening and closing hours of the pillow varied and were NEVER as advertised. So we'd saunter down in the morning to find it closed, but loads of kids milling around waiting to go on it. And one evening we got back from Surfers' Paradise at 6.50pm, to find it had shut early. We had planned on sitting on the bistro deck with a glass of wine (or three) and watch the kids having fun on it. But it was not to be. One of our littlies got pretty upset about it and we ended up going to bed early, such was her disappointment. The location of this resort is excellent. It's easy to find, fairly close to Runaway Bay and a short drive to The Spit, Tedder Avenue and of course Surfers' Paradise. Never thought I'd step inside the Harbour Town shopping centre - but when I saw the sales at the factory outlets, and the quality of the food court places, I couldn't resist it. The staff were also pleasant enough, although when we enquired about the JetBoat Ski trips which are mentioned in their in-house booklet, the girl on the receptionist looked at us blankly and said 'I've never heard of it'. When it was pointed out it was contained in their own booklet, she hopped onto the internet and did some research and managed to give us directions to it. So we got there in the end.

Not sure if I'd go back to this resort. But if we did, I'd investigate whether it was worth paying more and staying in a Townhouse Villa that offered more room, more amenities and beter furnishings and fixtures. Ours was pretty sad and shabby and in need of an urgent facelift.

I would recommend the resort to people on a budget, people who opt for the camping (the facilities for campers seemed to be very good) and for those whose day will revolve around the pool - as this was excellent.

Unlike other reviewers, we didn't experience any traffic noise - just the endless rustling from our vertical blinds at night. Go with low expectations and you'll probably be very happy with your holiday. We put our trust in the glossy brochures and photos and felt this place fell short. With some modernisation and better furniture and fixtures in the villas, though, this place would move up to 4 stars for us.

Room Tip: Ask about the sizes of the bedrooms before deciding what type of accommodation you want. The Pandan...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask Ali D about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureIsland_GC, Owner at Treasure Island Resort & Holiday Park, responded to this review
6 February 2012
Thank you for taking the time to provide feedback. We appreciate the honesty in your feedback as it helps us to assess where we need to refocus our efforts to ensure all our guests have an enjoyable and relaxing stay.

We regret on this occasion your holiday did not meet your expectations. We strive hard to ensure all our guests are happy but unfortunately on some occasions, we don’t always get it right.

We agree with you re comments made on our Poolside Villas, please note that these villas have been earmarked for refurbishment this year to alleviate some of the issues you faced.

Thank you for the positive comments made re our resort and facilities, we really do try hard to provide a location with facilities and services to help create the holiday of a lifetime for our guests.

It is a matter of regret that we were unable to provide a product to your satisfaction on this occasion and for that we do apologize. We have fully reviewed the noted areas of concern and will redouble our efforts to ensure that those items that can be addressed are.
It is most pleasing that we have achieved an above average satisfaction rating and that so many who stay with us have a fantastic time and return again and again.
As with everything however, there is always room for improvement so again we thank the reviewer for their comments..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
“YOU MUST GO!!!”
5 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

Tresure Island is a fantastic place for families to take their children. There is so much to do both at the park itself and there are fantastic attractions approximately 10mins away in all different directions. The ameneties were clean and the staff were helpful. If you didn't want to leave or you don't have a car, there is no need to worry becuase everything is on your doorstep and reception has many services they can assist you with. The kids loved the mini-golf, the giant jumping pillow, the karts and the pools (especially the slide). Everyone who was staying at the park was friendly and the you just cannot go past the facilities in the park, they are second to none. We had lunch and dinner in the bistro as well as the buffet on the Friday night. The food was great and the buffet was absolutely amazing value! The kids meals are fantastic value and come with a drink and paddlepop. I would recommend this park to any family and if you didn't enjoy yourself...I'd be really concerned! YOU MUST GO!!!

Room Tip: We camped, so can't help here!
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nicole d about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great place to stay for families.”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

We stayed here for 5 nights. The location and set out of the park is good with loads for the kids to do. They loved the pools, tennis and golf though a bit of a shame that the golf, tennis & go-karts are something extra you have to pay for. Should really be included in the price. We stayed in a cabin that was supposed to accommodate 6 (2 adults, 3 kids & 1 infant). It was tiny. 1 basic room with a double bed, 1 bunk & 1 sofa bed. They brought a cot up to us and if we had put it up there would have been no room to move. I understand that the heat etc attracts bugs but the kids were finding ants in their beds etc and we couldn't find a way of stopping them. The bathroom was also tiny and the door kept sliding off its hinge. While I wasn't that impressed by the cabin, the actual place is great and I can't fault that. The restaurant is nice and good value for money. The reception was helpful and all staff that i spoke to were polite. I would stay again but would change the accommodation to something bigger.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Thebrookes6 about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caloundra, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“So DISAPPOINTED Definately Not A 5 Star Stay & Definatly Not A Treasure Island”
1 of 5 stars Reviewed 14 January 2012
5
people found this review helpful

After making our reservation we had read some of the reviews left about this park that were very much mixed in opinion and after spending 3 days there of a 10 day stay i must say we have never been so disappointed in a Big 4 stay in the 12 years we have been camping at these parks! When I first made enquiries I explained that we wanted and that was a large flat site to accomodate our camper trailer. We gave our dimensions etc and were assured the site was the right one- they called it their premium site of which I might add they charge a premium price for! Leading up to our stay I had spoken to the park staff again confirming our details and being told on one occasion that the staff members brother in law to stayed on these sites and his trailer is huge? We have never had trouble with site sizes before however this was to be quite differant.
We arrived and all was fine being directed to our site and once we got to it immediately realising the site was not in fact large enough. It had overgrown shrubbery and a slab in the middle taking up most of site with a rise in the middle. We progressed to get moved to the site next door which was same but less overgrown shrubbery.
I thought reax you are on holidays make the best of it- so we reversed our trailer on then sourced 2 pieces of timber from staff to put one side of trailer on so to chock up trailer and make it somewhat level. We then opened our trailer onto this unlevel site with the canvas in some areas not even touching the ground and other parts of the canvas all scrunched up because of this most unlevel site. After setting up best we could and not being able to set trailer up in its entirety because of overgrown shrubbery, I went up to the office to tell them of my disappointment to which I was told the Manager will contact you. Well after much more contacts being made by me the manager after 3 days finally came to see me! Staff said he ws on holidays/ days off he told me he wasn't? Someone's mixed the stories up? His solution was that we move to another site- I was over this park and said no asking for my money back of which he obliged openly which tells me he knew he and the park were at fault.
Even though we got a refund it is not the point, we still incurred a lot of other expense such as costs for boarding our puppy in a kennel all because the staff members initially told us what we wanted to hear to get a booking!
My advice to anyone considering staying here is be very cautious. The staff obviously don't always tell 100% of the truth, the park is ok, definately not 5 star but probably get this rating becaue of the conference facilities on offer etc, The photos and website are just really well done and are not a real indication of this park. Compared to other parks this park stings you for everything and is not cheap. Only noticed this because other parks have not charged for putt putt or tennis instead ask for a refundable bond for equipment only.
Again be very weary of this park and take notice of these reviews- we wish we would have!

Room Tip: Look ar alternataive parks in the area!!!!
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Robert R about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureIsland_GC, Owner at Treasure Island Resort & Holiday Park, responded to this review
6 February 2012
Thank you for taking the time to provide feedback. We appreciate your feedback as it helps us to assess where we need to refocus our efforts to ensure all our guests have an enjoyable and relaxing stay.

We regret on this occasion your holiday did not meet your expectations. We strive hard to ensure all our guests are happy but unfortunately on some occasions, we don’t always get it right.

There are always 2 sides, so we thought we would address some issues:

When concerns were raised re the site, we offered to trim the shrubbery however this was declined. We also offered an alternative site and for our staff to assist in the relocation to this alernate site, which was again declined. Once indications were made that you wished to depart, we agreed, not because we were admitting fault but because we were not able to offer you a product to your satisfaction.

We regret that you incurred other expenses however it was your decision to leave after deciding our remedies were not acceptable.

Our website and the images used in our promotions, are a true indication of the product/facilities/location/services we offer and all images were taken on site at our property by professional photographers.

Our property is independently rated 4 ½ stars by AAA Tourism in the category of Tourist & Caravan Park. As you might agree, the facilities on offer for guests at Treasure Island are on par with those of many “resorts”.

We do hope you enjoyed the remainder of your holiday elsewhere.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timboon, Australia
2 reviews
“Great Family Holiday”
4 of 5 stars Reviewed 12 January 2012

We had a very good time on our holiday. We stayed in two types of accommodation while at the park and both were good value. We stayed in a studio cabin for three nights and it was small but good value. We have three teenage kids so for the next four nights we stayed in a Pandanus Villa. That was amazing after the smaller accommodation but both were appropriate for their costs. Great staff, very helpful. Not much noise at night and our studio cabin was close to the road. This is second time we have stayed and we would recommend it especially for families.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Fiona M about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Treasure Island Resort & Holiday Park

117 Brisbane Road, Biggera Waters, Queensland 0828, Australia
Price range (per night):* 113 AUD - 185 AUD

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