We have stayed at RP previously when under the Crowne Plaza banner. Under RACV management it is vastly improved. Friendly helpful staff. Rooms now in great condition. Even the air conditioning works well and is unobtrusive. Breakfast is as good as any we have had around the world and the two meals we had in Amicis restaurant couldn't be faulted. Value for money great. Two minor comments. The central bar/cafe shuts very early. Perhaps that's to benefit the restaurants but it would be great if it stayed open. And as indicated to the previous managers more emphasis on walking tracks both construction and signposting would be a huge plus. Frustrating to look at all the inaccessible open space of the golf courses. All in all highly recommend and definitely will be returning.

Got the accomodation from Wotif, the Racv Pines is a great place to stay. Good staff and great resturants, very close to Surfers. Free shuttle bus is great and well organised.

The wife got a good deal on Wotif for a Saturday night. Great room overlooking pool. Large and airy. The girl at the front desk needs to smile and say hello, but was quick getting us in, quite early. The buffet was very good, included in price. The only down side was we could not get into the restaurants we wanted as they were booked out. Has to say something. We will stay again.

I stayed two nights at this establishment and have a very mixed opinion about it. Some of the staff on the reception desk especially the manager were rude. They gave the impression that they were being bothered. Admittedly airlines had sent a large contingent of guests to them due to the closure of the airport, but as a so-called 5 star establishment, they should be able to manage and have processes in place. At the end of the day, they were making a fortune from the airport closure.
Service right across the establishment was very inconsistent and simply doesn't deserve a 5 star rating because at the end of the day, it is largely a well trained staff that make a place stand out.
I would recommend the buffet, but not the Italian restaurant which was probably the worst Italian food I've ever eaten.
Cleanliness: the first night I stayed in a room that was dusty, the mini bar obviously hadn't been cleaned for days. The next night, the carpet was still damp from either being cleaned or an overflow from the bathroom the day before. When questioned staff could offer no explanation.
There seems to be very poor communication between management and reception staff at this establishment with front counter staff poorly trained and unable to answer many simple questions, probably due to lack of proper processes at the resort.
Room service personnel were outstanding. As I said a very inconsistent effort here and unless you love golf, I would not recommend Royal Pines.