I stayed two nights at this establishment and have a very mixed opinion about it. Some of the staff on the reception desk especially the manager were rude. They gave the impression that they were being bothered. Admittedly airlines had sent a large contingent of guests to them due to the closure of the airport, but as a so-called 5 star establishment, they should be able to manage and have processes in place. At the end of the day, they were making a fortune from the airport closure.
Service right across the establishment was very inconsistent and simply doesn't deserve a 5 star rating because at the end of the day, it is largely a well trained staff that make a place stand out.
I would recommend the buffet, but not the Italian restaurant which was probably the worst Italian food I've ever eaten.
Cleanliness: the first night I stayed in a room that was dusty, the mini bar obviously hadn't been cleaned for days. The next night, the carpet was still damp from either being cleaned or an overflow from the bathroom the day before. When questioned staff could offer no explanation.
There seems to be very poor communication between management and reception staff at this establishment with front counter staff poorly trained and unable to answer many simple questions, probably due to lack of proper processes at the resort.
Room service personnel were outstanding. As I said a very inconsistent effort here and unless you love golf, I would not recommend Royal Pines.
- Racv Royal Pines Hotel
- Racv Royal Pines Ashmore
