Was there this week for business and really loved the pool and the rooms were great. Pillows were very uncomfortable and thick though. Only problem was that i got food poisoning from the pre-packed sushi bought from the restaurant by the pool. My room mate also got food poisoning and we know it was the sushi we had eaten 10 hours earlier as that was the only meal that we had both had that no one else in our group had. Reported this to the reception staff and they did not care when we got upset about their poor response was told management will call us but it never happened.

I stayed here in January 2012 for a conference. The room was of a good size, clean, and very comfortable. I found the staff very friendly and accommodating - nothing was too much trouble. The only downside was that you could quite clearly hear everything going on in the corridor outside your room. Overall, I would recommend Jupiters, as I found it quite comfortable.

This hotel would once have been the prize of the Gold Coast but is now a bit dated, noisy, and disorganised. It's clearly focused on the casino crowd, the executive lounge is really just a spot for the regular gamblers to visit, if you're after something a little classy this probably is not for you. Having said that, because everyone else was such a scruff we didn't feel too bad about bringing our 7 and 10 yr old boys along.

The building is undergoing some renovation which appears to have made reception a little chaotic (with 2 kids we were put on a smoking floor, but they did correct this) and there is an incredible hubub on the casino floor with a very noisy bar or two and a casino filled with people who appear not to be having the best time, but this is a bit of a characteristic of many Australian casinos I guess.

There are a lot of newer, flashier, but possibly no less noisy choices on the coast, we stayed here as we were at a conference, otherwise I think we'd choose somewhere a bit newer, a bit closer to the beach, a little less over-run with the very young drinking crowd, with in-room internet as standard, and the ability to park in an area just for hotel guests.

Positives: Good size room, made it easy to do the work I had to do, choice of papers in the morning, quick room service and I had also forgotten toothpaste, which they quickly helped with.

Negatives: Bit dated, car parking (whilst free, which is great) was mixed with casino patrons which I didn't overly like, check in was a nightmare, they were training a new guy and felt a bit over the place, one of the passes didn't work and I noticed a few people having that issue. Some people were having a mini party in a room near me for a little while,which I could clearly hear, but it was finished by the time I needed to sleep. Business Centre was also a bit backwards, had to get a key from the reception and was timed in 10 minute blocks (I decided against it as I all had needed it for was printing), needs to be more business friendly for me to come back.