Initially I wanted to cancel my booking 30 days prior as our circumstances had changed and my husband was unable to accompany us. I was told that I could do this but would forfeit my substantail deposit unless it was a death in the family or something equally dire. Speaking to staff I was told that the person I needed to speak to was already on a call. I was happy to go on hold but was told by the staffer that she couldn't put me on hold because I would "tie up her line". I was trying to ask if we coule perhaps have a smaller unit as there was less of us coming but that too would have cost be to change the reservation despite lesser unit that I was after being available on Wotif at the ttime of my enquiry. So we felt compelled to go or risk further financilal loss if we cancelled any later. Any hotel on the Gold Coast that could not rebook a booking with 30 days notice and during school holidays should not be in business.They do not staff the reception desk very much on weekends and no one could be found on Sunday afternoon at 2pm when we arrived. Rang both intercom & out of hours numbers as listed on the intercom- nobody answered. Only for the luck of a resident who was familiar with where a key might be left that showed us and we got into the building. Also in envelope with the key was a pathetic map to show us that our car park was the very last & least accessible - 2 floors below ground and use lift then stairs to access it. And then 2 sheets of rules and what not to do.
There are rules and regulations everywhere from swimming pool - no glass of wine by the pool - or food. They expect you to self-cater and keep the apartment clean but supply very little to help you do that. 1 x dishwashing sachet & 1 x detergent sachet & 1 x bin liner for a 7 night stay. I am happy to keep things neat and tidy but with the tariff they charge I think it would be feasible to supply more of these items.
- Aria Apartments Broadbeach
- Aria Apartments Hotel Broadbeach
