Made reservation months ago for room w/ensuite bath overlooking water, e-mailed last week to confirm and called again day of arrival - told all OK. On arrival in early afternoon, manager asked for identity docs to register us w/o telling us of a room problem. When pressured he told us he had given our room to another party and had only a small street view room w/o ensuite bath. There was an empty waterfront room w/ensuite bath but he said that was reserved for another party. He then became quite rude. My wife and I are experienced travellers and have never, ever been subjected to such behavior. We left and found other accomodation.
