We are a family of 4 travelling from the USA, with a 9 yr old and a 1 yr old. We had booked a junior suite, but upon arrival found out we had been upgraded to the Franz Josef suite, costing almost twice the money, for no extra charge! Service was fantastic. The employees were very friendly and attentive. Smiles and happy customer service are hard to come by sometimes in Germany, so this was a welcome change. The suite was huge and beautiful. Immediately upon our arrival we were treated to a tray of warm milk and cookies. The mini bar was well stocked and to our dismay we found out that it was included in the price of our room... We had assumed that it was like other hotels and that everything would be very expensive, so we didn't use anything... DARN!

There was a business lounge where you could check email and conduct any necessary correspondence.

All our requests were met with cheerful enthusiasm. The wellness area was just wonderful and the pool was fantastic. The breakfast buffet was extensive and very good.

My only complaint was that dinner in the restaurant left a LOT to be desired. While presentation was wonderful and service equally good, the food itself was just not good at all. The steak was very tough, and the side dishes were not very appealing. There seemed to be just too much emphasis on presentation than on food quality.

Still, I would gladly stay at the Alpenhof again. It is easy enough to find a local joint that serves good old fashioned meals.