we booked into casa escobar expecting something really special. Since we were on holiday we booked a junior suite, the room was dark and confused a ridiculously large bathroom that was two times the size of the sitting area. The room was extremely dark with one small window, the wallpaper by the bed had water damage, the bedspread had a stain, there were electrical wires coiled into a hole above the toilet where they had never bothered to put up a fixture, and grout splattered on the wall. The "renovation" was very shoddy. If you want to stay in a truly beautifully renovated old parador go to the parador in caceres spain, which is extraordinary and half the price. Speaking of price do be aware that there is a big sign as you approach valencia de alcantara stating that you can get a room at the casa for 45 E a night....much cheaper than anything you find on line. that is a single habitation with no breakfast.
The spa at casa escobar is also a joke, clearly who ever built it has never gone to a steam room, the sitting benches normally wide enough to lay down on our tiny only 6 to 8 inches or so, so it is very difficult to truly get comfortable and relax in the steam room. the door also does not close properly and the window (who ever heard of a window in a steam room) also does not seal properly, so it is hard to get the room up to temperature. The jacuzzi/pool, can't decide what it is, extremely cold water which is nice after the steam, but not really big enough to swim and although it is jetted, water not hot enough to be a jacuzzi....
all in all a very disappointing overpriced experience. we could not wait to leave.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 August 2011
We are very sorry these guests did not value the refurbishment we have made to a XVI century manor house, respecting the spaces and architecture of the building. We regret very much that they only had eyes for the defects of a recent repair. Of course we take note of all of them to rectify. We thank all feedback that help us improve.
Since we do not like to have disappointed guests in our house, we offered the choice to change the room and services for a lower rate or even cancel the whole stay with no payment to us, and it was disregarded. We explained that the big sign mentioned, with the offer of 54 € (not 45€) is a different product (15sq m. room instead of the 65 sq m they booked, single room, no breakfast, no welcome detail, no robes, no Bvlgari toilet amenities, check-in in the evening and checkout before 10 am...). We offered them to view the room and they rejected to see it. We did not charge the additional night they decided to cancel, something we had the right to do according to the cancellation terms and conditions. All our attempts to resolve their disappointment were regarded with disdain.
The ”nothing town”, Valencia de Alcántara, has the Church of Our Lady of Rocamador, declared National Monument in 1992, The Gothic Quarter, declared Historical-Artistic Group in 1997 and the archeological site of the Dolmens, declared in 1992. Not to mention that Valencia de Alcántara is in the heart of two Natural Parks and Special Bird Protection Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC