We booked this weekend as a taster for our boys to see if they really did enjoy 'outdoor' skiing before we spent a fortune on a foreign holiday. We booked through Ski Norwest and was told that this was the best hotel to stay out of a choice of three as we would have a great lively new year with skiing.
How wrong they were! The itinery they e mailed us promised a disco new years eve and a comedian New Years day night so we thought as a youngish couple with teenage boys this would be an ideal hotel to stay in. The meal on the first night was just awful, very tough meat and my youngest son chose the pizza from the 'children's menu', which actually was the only choice and was pretty awful. New Years eve the meal was better but the 'disco' turned into an accordionist followed by a trio of instrumentalists, we escaped to the lounge and played cards, not exactly a great new years eve.
We decided to leave a day early because the skiing was cancelled due to high winds and would be for the next few days and spent the last day of our holiday at Tamworth Snow Dome! The one days skiing the boys had was throughly enjoyable and we can't knock Ski Norwest at all, very efficient service both at the hotel and on the mountain. However, why oh why do they link a skiing/new years weekend with a hotel that appears to be an old peoples home?? its also a 20 mile trip to the mountain each day.
All in all, Scotland - great, fantastic scenery and skiing when weather permits. The hotel spoiled our weekend due to lack of life!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
We are sorry to hear that your stay with us did not meet your expectations. We have had a lot of positive feedback following the New Year break and indeed many of the guests have rebooked for 2012.
We did have an issue with the quality of a batch of rump steaks from our supplier but guests were offered an alternative. Throughout the break everyone had a choice of 4 main courses on the menu and all children had a further 2 options to chose from. If these were not suitable we would have done our best to provide a preferred dish for your child had you only asked. I am led to believe that the itinerary you had received was a proposed itinerary and a slight change was made to the final itinerary, however the format was very similar – our accordionist, who also uses synthesisers and sings, has a very wide repertoire and all those that stayed within the function room, rather than going to the torchlight procession in the village, had an excellent night. The comedian was here on the night of the 2nd Jan as he has been for the past 5 years and unfortunately as you chose to go home early you missed him. The hotel caters for a wide range of ages and we find it disappointing that you have made out that the “hotel appears to be a an old peoples home” – everyone is entitled to a holiday and you have really made an offensive remark about many of our guests who enjoy their stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
